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Dr Amita Kashyap
Help you, communicate powerfully to
influence people-
Not by changing the way you act, But
by building on who you really are. So as to
1. Lead your health care team effectively
with
2. Understanding of Interpersonal
Relationships under diverse cultural
settings
The process of influencing others to
accomplish a task or mission by
providing purpose, direction and
motivation.
3
 The traits that are the raw material for
leadership can be acquired.
 Link them up with desire and nothing
can keep you from becoming a good
leader!
CHANGE!!!! - Fear of unknown.”
Informed People Don’t Fear Change
Build their capacity by ‘right maps’ –
Right Perceptions
“We are so
constituted that
we believe the
most incredible
things; and.....
once they are
engraved upon
the memory, woe
those who would
endeavour to
erase them”
 Its important, “How you see the
things – your perceptions”
 Because we Assume that the way we
see things is the way they really are!
 And our Attitude and behavior grow
out of those assumptions
 So….. “fundamental problem is having
a ‘wrong map’!”
Open mind can see larger
picture
Have right map
FINISHED FILES ARE THE RESULT OF
YEARS OF SCIENTIFIC STUDY COMBINED
WITH THE EXPERIENCE OF YEARS...
FINISHED FILES ARE THE RESULT OF
YEARS OF SCIENTIFIC STUDY COMBINED
WITH THE EXPERIENCE OF YEARS...
Guess the age !!!
Habits which help you win self and others
…..
,,,,,,,,,,,,,,,,,,,,,,,Independence
…………………Dependence
……………………………….Interdependence
Knowledge
(what to,
why to)
Desire
(want to)
Skills
(how to)
Habits
Example: if you are ineffective in your interactions
with your work associates, unless you search out
correct principles of human interactions; you may not
even know you need to Listen!
1. Be Proactive
2. Begin with the End in Mind
3. Put first thing first
Stimulus Response
Self Awareness
Imagination
Conscience
Independent Will
1. Be Proactive- taking initiative
Freedom to Choose 10/90 principle
Value based choice - Decisions
The pessimist complains
about the wind
The optimist expects it to
change
The leader adjusts the sails
Be your own creator
All good things are created twice:-
Mental or first creation and Physical or
second creation
Leadership/ Management?
Urgent Not Urgent
Important
I Activities
Crises
Pressing Problems
deadlines
II Activities
Prevention PC Activities
Relationship building
Recognizing new
opportunities
Planning
Recreation
Not
Important
III Activities
Proximate pressing
matters
Interruptions..
Popular Activities
IV Activities
Trivia, busy work
Time wasters
Pleasant Activities
I II
Results
Vision, perspective
Balance
Discipline
Control
Few crises
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
Priorities Production
Identify the
top 20%
Influencers
in your
organization!
Habits which help you win self and others
…..
,,,,,,,,,,,,,,,,,,,,,,,Independence
…………………Dependence
……………………………….Interdependence
Interdependence
Team Work !
1. Think win - win
2. Seek first to understand than
understood
3. Synergies
1. Win – Win is a frame of
mind and heart –
a higher way
Invest in Emotional Bank Account
 Try to understand individual, - their motives
 Show integrity - keep your commitments
 Be loyal to those who are not present –
build trust of those who are present
 Never forget small courtesies, little
kindness
 And always extend apologies sincerely!
Win – Loose
Loose – Win
Loose – Loose
win
Win – Win
Win- Win or no deal
Build
Relationship
People of
Character
with
Integrity
Maturity
Mentality of
Abundance
Structure and System, enforced
by Supportive Processes nurture
Win-Win Agreement
Passive
aggressive
Lose/ Win
Assertive
Win/ Win
Passive
Lose/ Lose
Openly
aggressive
Win/ Lose
Courage
Consideration
 Desired results (not methods)
 Guidelines – specify the parameters (principles/
policies etc.)
 Resources –
 Accountability – sets up the standards of
performance and the time of evaluation
 Consequences specify
Create a clear; mutual understanding of
what needs to be accomplished - Focusing
on “what and not on how”
Give clear guidelines, resources,
Make accountable and
Set consequences
Listen empathetically – to fully, deeply
understand that person, emotionally as well
as intellectually
Communication – 10% words, 30% sounds,
60% body language
Diagnose before you prescribe
Do not put forth autobiographical response
“People are not afraid of change. They
fear the unknown.”
1. Autonomy – the choice to do it was made
by you, not somebody else.
2. Competence – knowledge and skill
3. Relatedness – the activity connects you
in some way to other people.
Need for security
Need for competence
Need for Achievement
Need for affiliation
Need for power (responsibility)
Need for status
Levels of Communication
Co operation
Low High
High
Defensive (win/ lose or lose/ win)
Respectful (compromise)
Synergistic win/ win
consideration
 Force field analysis
Driving Forces
Restraining Forces
Current level of performance
1. Exchange of Purpose
2. Right to Say No
3. Joint Accountability
4. Absolute Honesty
Sharpen the Saw
Physical
Exercise,
nutrition,
stress Mgmt.
Social Emotional
Service,
Empathy,
Synergy,
Intrinsic security
Spiritual
Value clarification,
commitment
Mental
Reading,
Accompany Role model,
What’s your own bottom line?
If you could live your life over,
what would you do differently?
The strength of the team is each
individual member. The strength of
each member is the team
~ 300 team members

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Leadership By Dr Amita Kashyap Prof PSM

  • 2. Help you, communicate powerfully to influence people- Not by changing the way you act, But by building on who you really are. So as to 1. Lead your health care team effectively with 2. Understanding of Interpersonal Relationships under diverse cultural settings
  • 3. The process of influencing others to accomplish a task or mission by providing purpose, direction and motivation. 3
  • 4.  The traits that are the raw material for leadership can be acquired.  Link them up with desire and nothing can keep you from becoming a good leader!
  • 5. CHANGE!!!! - Fear of unknown.” Informed People Don’t Fear Change Build their capacity by ‘right maps’ – Right Perceptions
  • 6. “We are so constituted that we believe the most incredible things; and..... once they are engraved upon the memory, woe those who would endeavour to erase them”
  • 7.  Its important, “How you see the things – your perceptions”  Because we Assume that the way we see things is the way they really are!  And our Attitude and behavior grow out of those assumptions  So….. “fundamental problem is having a ‘wrong map’!”
  • 8. Open mind can see larger picture Have right map
  • 9.
  • 10.
  • 11. FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS...
  • 12. FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS...
  • 14.
  • 15.
  • 16. Habits which help you win self and others ….. ,,,,,,,,,,,,,,,,,,,,,,,Independence …………………Dependence ……………………………….Interdependence
  • 17.
  • 18. Knowledge (what to, why to) Desire (want to) Skills (how to) Habits Example: if you are ineffective in your interactions with your work associates, unless you search out correct principles of human interactions; you may not even know you need to Listen!
  • 19. 1. Be Proactive 2. Begin with the End in Mind 3. Put first thing first
  • 20. Stimulus Response Self Awareness Imagination Conscience Independent Will 1. Be Proactive- taking initiative Freedom to Choose 10/90 principle Value based choice - Decisions
  • 21. The pessimist complains about the wind The optimist expects it to change The leader adjusts the sails
  • 22. Be your own creator All good things are created twice:- Mental or first creation and Physical or second creation Leadership/ Management?
  • 23. Urgent Not Urgent Important I Activities Crises Pressing Problems deadlines II Activities Prevention PC Activities Relationship building Recognizing new opportunities Planning Recreation Not Important III Activities Proximate pressing matters Interruptions.. Popular Activities IV Activities Trivia, busy work Time wasters Pleasant Activities
  • 26. Habits which help you win self and others ….. ,,,,,,,,,,,,,,,,,,,,,,,Independence …………………Dependence ……………………………….Interdependence
  • 27. Interdependence Team Work ! 1. Think win - win 2. Seek first to understand than understood 3. Synergies
  • 28. 1. Win – Win is a frame of mind and heart – a higher way
  • 29. Invest in Emotional Bank Account  Try to understand individual, - their motives  Show integrity - keep your commitments  Be loyal to those who are not present – build trust of those who are present  Never forget small courtesies, little kindness  And always extend apologies sincerely!
  • 30. Win – Loose Loose – Win Loose – Loose win Win – Win Win- Win or no deal
  • 31. Build Relationship People of Character with Integrity Maturity Mentality of Abundance Structure and System, enforced by Supportive Processes nurture Win-Win Agreement
  • 32. Passive aggressive Lose/ Win Assertive Win/ Win Passive Lose/ Lose Openly aggressive Win/ Lose Courage Consideration
  • 33.  Desired results (not methods)  Guidelines – specify the parameters (principles/ policies etc.)  Resources –  Accountability – sets up the standards of performance and the time of evaluation  Consequences specify
  • 34. Create a clear; mutual understanding of what needs to be accomplished - Focusing on “what and not on how” Give clear guidelines, resources, Make accountable and Set consequences
  • 35. Listen empathetically – to fully, deeply understand that person, emotionally as well as intellectually Communication – 10% words, 30% sounds, 60% body language Diagnose before you prescribe Do not put forth autobiographical response
  • 36. “People are not afraid of change. They fear the unknown.”
  • 37. 1. Autonomy – the choice to do it was made by you, not somebody else. 2. Competence – knowledge and skill 3. Relatedness – the activity connects you in some way to other people.
  • 38. Need for security Need for competence Need for Achievement Need for affiliation Need for power (responsibility) Need for status
  • 39. Levels of Communication Co operation Low High High Defensive (win/ lose or lose/ win) Respectful (compromise) Synergistic win/ win consideration
  • 40.  Force field analysis Driving Forces Restraining Forces Current level of performance
  • 41. 1. Exchange of Purpose 2. Right to Say No 3. Joint Accountability 4. Absolute Honesty
  • 42. Sharpen the Saw Physical Exercise, nutrition, stress Mgmt. Social Emotional Service, Empathy, Synergy, Intrinsic security Spiritual Value clarification, commitment Mental Reading, Accompany Role model,
  • 43. What’s your own bottom line? If you could live your life over, what would you do differently?
  • 44. The strength of the team is each individual member. The strength of each member is the team ~ 300 team members

Notas del editor

  1. A group of tourists who were visiting a picturesque village asked an old man sitting beside a fence, “were any great man born in the village?” The old man replied, “Nope, only babies!”
  2. Story of stephen covey’s son- conclusion “we wanted to change the situation without changing our perception about our son –when we honestly examined our deepest feelings, we realized that our perception was that he was basically inadequate, somehow ’behind.’ than others” no matter how much we worked on our attitude and behavior, our efforts were ineffective because, despite our actions and our words, what we really communicated to him was, “you are not capable.” To change ourselves effectively, we first had to change our perception
  3. “We are so constituted that we believe the most incredible things; and, once they are engraved upon the memory, woe to him who would endeavour to erase them”
  4. Manager follow principles of control, rules, efficiency Leader - direction , purpose and family feeling
  5. proximate
  6. Invest in Emotional Bank Account; can get extraordinary from ordinary people!!! Show personal integrity Honesty is telling the truth i.e. conforming our words to reality While integrity is ‘conforming reality to our words,’ keeping promises, fulfilling expectations Be loyal to those who are not present – build trust of those who are present And always extend apologies sincerely- “Week are cruel, strong are gentle”!
  7. Desired results (not methods) – what is to be done & when Guidelines – specify the parameters (principles/ policies etc.) within which results are to be accomplished Resources – human, financial, technical, or organizational support Accountability – sets up the standards of performance and the time of evaluation Consequences specify – good and bad that will happen as a result of the evaluation