1. ERP Systems: An Overview
Dr. Nityesh Bhatt
Institute of Management, Nirma University
nityesh@imnu.ac.in

2. Dynamic Business Environment &
Role of IS
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Blurring Business Boundary
Cut-Throat Competition
Demanding Customers
Vigilant Government, Regulator and Judiciary
Changing Role of Trade Partners
Wider Choice with Employees

3. Business Information Value Chain
* Business Functions Vs Business Processes ???

4. Order Fulfillment Process
* Business Functions are inter-related - System Imperative?

5. Enterprise Applications
• Designed to support organization-wide process coordination
and integration
• Consist of :
• Enterprise systems
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Supply chain management systems
Customer relationship management systems
Knowledge management systems

6. Enterprise Application Architecture

7. Enterprise Resource Planning
• Provides a single information system for organizationwide coordination and integration of key business
processes.
• Interdependent software modules with a common central
database that enable seamless flow of information
throughout the firm
What was Pre-ERP Scenario ?

8. Traditional (“Silo”) View of Systems
What are TPS & MIS ??

9. Transaction Processing Systems (TPS)
• A computerized system that performs and records the daily
routine transactions
• Online (Real time) Vs. Offline (Batch Processing) System
• What are functional information system ?
* Need for Integration ???

10. Enterprise Systems

11. Characteristics of an ERP System
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Integrated
Sub-System concept
Management Oriented
Management Directed
Common Database
Common Dataflow
Heavy Planning element

12. Pre-requisites of Effective ERP
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Top Management Support
Technology Oriented Staff
Qualified Systems
Control of System
Periodic Evaluation
Database
Networks

13. Benefits of Enterprise Systems
• Help to unify the firm’s structure and organization: One
organization
• Management: Firm wide knowledge-based management
processes
• Technology: Unified platform
• Business: More efficient operations & customer-driven
business processes

14. Constraints in Implementing ERP
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Lack of skilled professionals
High turnover of experts
Lack of staff cooperation
Large investment & huge time requirement
Benefits not known to management

15. Challenges of Enterprise Systems
• Difficult to build: Require fundamental changes in the way
the business operates (Change Management)
• Technology: Require complex pieces of software and large
investments of time, money, and expertise
• On-time, on-budget implementation
• Centralized organizational coordination and decision
making: Not the best way for all kinds of firms