1. Amy Bouthdachanh
6361Sprinlke Drive • Jacksonville, FL
(904)753-9405 / bouthdachanh@gmail.com
PROFESSIONAL PROFILE:
Ten years Exceptional customer service experience
Train New Hires
Integrity with a Strong Work Ethic
Detail and Solution Oriented
Excellent Time Management and Organizational Skills in high-volume atmospheres
Accepts new challenges, with positive results and feedback
EDUCATION:
Everest University Jacksonville, FL
Bachelor of Science Degree, Business Administration 4/2015 to 1/2016
Virginia College Jacksonville FL
Associate of Science Degree, Medical Office Management 12/2011
SKILLS
Customer
Service/Relations
Business Operations
Office Supervision
Human Resources /
Management
Principles
Accounting / Finance
E- Commerce
Strategic Planning
Talent Acquisition
Training &
Professional
Development
Contract Negotiations
Microsoft Office
Logistics
Fixed Asset Allocation
Career Placement
Leadership
Company Analysis
Hiring
Profit & Loss
Statements
Business Ethics
Marketing and
Advertising
Medical Office
Administration
Patient Registration &
Scheduling
Patient Insurance
Verification
Vital Signs & Triage
Injections
ICD-9& CPT Coding
Electronic Medical
Records Management
Manual & Electronic
Claims
10 Key Data Entry
&Typing
Medicare and
Medicaid Claims
Processing
State and Federal
Disability Insurance
Budgets /
Bookkeeping
Business Law
2. WORK EXPERIENCE
McDonalds Jacksonville, FL
Crew member 5/2012 to Present
Perform cash register transactions in both restaurant and in drive thru
Train new hires
Supervise, and manages at least 8 employers in both front counter , grill, and kitchen
area
New Heights of Northeast Florida Jacksonville FL
Office Assistant (Externship) 10/2011 to 12/2011
Medical clinical office Filed and processed insurance claims and updated patients records
and charts
Taught basic communication and employability skills, using sign language, to physically,
mentally and emotionally challenged patients
J M Family Enterprises; Jacksonville FL
Lexus Technician 1996-2009
Awards: Honorable Mention Quality Associate, Kaizen, and Volunteer awards
Determined replacement parts by inspection, customers’ requests, or customers’
descriptions of malfunctions and inventory; yearly and quarterly
Multi-tasking; completed each tasks in a timely by prioritized, cost effective manner, and
trained newly hired employees
Developed skills in different type of departments by obtaining through organization, team
work, positive attitude, and self-motivation
Goal minded and detail-oriented with problem solving skills; ensuring quality work by
checking and correcting any mistakes
Amy Bouthdachanh
6361Sprinlke Drive • Jacksonville, FL
(904)753-9405 / bouthdachanh@gmail.com
