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Market Research / Intelligence

    Feasibility - Taking a Product
     and / or Service to Market

        Anand Subramaniam
“If anything goes bad, I did it. If anything
    goes semi-good, we did it. If anything
  goes really good, then you did it. That's
   all it takes to get people to win football
                games for you.”

                                - Paul Bear Bryant


                                                 2
Highlights
 Market Entry Strategies

 Market Research

 Market Data Intelligence

 Market Research Data - Examples

                                    3
Market Entry Strategies
Market Entry - New Entrant Challenges


    Internal                 External
   Constraints              Constraints

  • Time constraints       • Market Data –
                             Access / Availability
  • Resource limitations
                           • Competition
  • Financial pressure




                                                     5
Entry Strategy – Market Data
 Market      Competitive       Economic       Regulatory     Competency
Dynamics     Landscape          Outlook      Environment     / Capability


        SWOT Analysis                     Risk / Opportunity Analysis


                         Summary / Conclusion


                     Market Opportunity Description


                        Market Entry Strategies


                         Detailed Role-out Plan
Technical Road Map                                    Contingency Plan
                          and Finance Budget

                                                                         6
Market Entry Strategies - depends on..

                    Market Entry Strategies




   Vision and Mission
                                               Pricing
       Objectives
                                      Brand and communication
    Overall Strategy
                                        Sales and distribution
       Positioning
                                        Products and services
   Value proposition
                                          Customer service
         Brand
                                           Launch phasing
    Target segments




                                                                 7
Market Entry Launch - depends on..
                          Program & Project Management Office


                                Business Plans & Budgets

Market Entry Strategy      Network Deployment     Regulatory Support   Back-end Support

  Product roadmap           Vendor interactions      Interconnect      Customer Service
    Advertising              Site Acquisition        Negotiation            Billing
     Distribution               Reporting             Regulatory
  Customer service             Installation             Support


                        Stakeholder Management / Communication


                              Corporate / Operational - KPIs


                                                                                     8
Market Research
Market Research

                        Channel
           Customer
                       Research &
            Decision
                       Value-chain
           Dynamics
                        Analysis

 Country
Research       Market            Competitor
               Researc            Analysis
                  h
                               Channel
     Price                     Partner
    Analysis       Market     Selection
                  Sizing &
               Segmentation




                                              10
Customer Decision Dynamics
   Customer base analysis
   Drivers of customer loyalty
   Research on specific customers
   Key decision makers / influencers
   Database of customer procurement
   Customer usage & brand perception
   Customer decision-making process
   Recommended best practice in marketing, sales
    & post-sales support
                                                11
Country Research
   Scenario forecasting
   Development of country plans
   Legal / regulatory issues analysis
   Government relations strategy formulation




                                            12
Price Analysis
   Price trend analysis
   Product price gap analysis
   Product price positioning
   Product price & specification database




                                             13
Market Sizing & Segmentation
   Market sizing
   Market forecasting
   Market trend analysis
   Future price inflexion points
   Market segmentation
       geographic region
       channel type
       price band
       customer segment
                                        14
Channel Partner Selection
 Profiling Channel Partners
 Potential Channel Partner - SWOT
  analysis
 Evaluation and recommendation for
  business partnership negotiations

 NB – please refer to my power-point slides on “Channel
                Program” for further details


                                                          15
Competitor Analysis
   Competitor operations
   Competitive environment
   Competitor infrastructure
   Analysis & forecast of competitor financials
   Competitor strategy, targets and tactical plans
   Benchmarking from competitor best practices
   Recommendations on competitor threat
    response


                                                      16
Channel Research / Value Chain Analysis

   Channel drivers
   Channel analysis
   Channel mapping
   Vendor alignments
   Brand perceptions
   Identities of key channels
   Channel loyalty and satisfaction
   Satisfaction levels with principals
   Current competitor-channel relationship analysis
                                                   17
Market Data Intelligence
Market Intelligence
               Continuous Process
               for gathering data

 Product                               Business
Character-                             Practices
  stics


                     Market
                   Intelligenc
                        e

                                       Availability
Competenc
                                       of Data for
   y&
                                        Decision
Capabilities
                                         Making
               Market Intelligence =
               Strategy + Tactical


                                                      19
Why Market Intelligence?
                           Provides                 Extends
 Reduces
                          Business                  Business
 Business
                         Information                 Reach
   Risk
                          Take the industry
                              “pulse”              Locate potential new
 Measure the cost of
                                                    business partners
Market Research vs.
the cost of Strategy /         Raise client
                              awareness of           Prepare client to
  Business Failure
                         innovative start-ups,     implement innovative
                         trailblazers, and first        solutions
                                 movers
                                                    Forecast the impact
                                                      that tomorrow’s
                                                   solutions will have on
                                                   a company’s required
                                                     skills, processes)

                                                   Share best practices

                                                                        20
Transforming Data into Intelligence
                                 Data
               Facts and information you’ve discovered

                              Findings
    Information that answers market research question or objective

                              Analysis
     Using statistics to get means, distributions, correlations, etc

                             Information
                   Observations from your analysis

                             Conclusion
                         Summary of findings

                          Recommendation

                                                 Informed suggestions for actions




                                                                                    21
Market Intelligence - Process
   Input         Customer
                 Requirements

                                                                                     Information
  Task            Task Sizing                Task Assessment
                                                                                     Sources
  Definition
                    Needs                            Priorities                 Information Resources
                   Focus                             Resources                  Data Research


Information       Identify Market           Competitor /Product /                    Information
Gathering         / Players                 Market/ Data Gathering                   Analysis
/ Analysis      Teaming / Competition        Strengths / Weakness'                Market Potential

                Prioritisation / Threats     Competitor Strategies / Profiles     Market Position
                                                                                  Performance

                  Information                                                          Lessons
 Output                                             Success
                     Use                                                                Learned
                                                                                   Win / Loss
               What Does it mean                  Decision
                                                                                   Market Direction
               Communicate Findings               Strategic Direction
               Frequency of dissemination
                                                                                Source- Competitive Horizons



                                                                                                         22
Market Research Data - Examples
Data - Market / Competition
   Industry / Market Assessments                 Competitor Profiles
        Market Decomposition Map                      Company Background: Overview,
        Industry segments and sub-segments             History
        History                                       Top Competitors
        Key Market Drivers & Segment Trends           Reported Segments
        Key Competitors / Market Share                   • Offerings, Key Competition,
        Forecast                                         • Impacting Trends, Key Financials
                                                       Related Segments:
                                                          • Company Financial Health
   Best Practices / Benchmark                            • Facility Risk Appraisals
        Company visits and interviews                    • Mergers/Acquisitions/Divestitures
        Case studies
                                                          • Key Programs
   Emerging Trends                                       • Prime Contract Awards
        Demand Trends
        Technology Trends                        New Market Players/Entrants
        New Market Players / Entrants                 New entrants & explanations why they
                                                        could enter the market
   Revenue Size / Outlook
        Current size of the industry and
                                                  Forecasting
         expected future size                          Industry Growth, Market Shares

                                                  Recommendations for Action

                                                                                           24
Data - Market / Product / Support / Test
   Product Data                                  Support Data
       Product features and functions                 Warranties
       Information on the performance and             Repair histories
        interface characteristics
                                                       Policies & procedures on repair and
       Applicable regulatory commercial and            replacement, upgrades, support after
        "de facto" standards                            withdrawal from manufacturing
       Product differentiating factors                Date specific products will no longer be
       Cost-driving factors                            produced or supported

   Market Acceptance Data                        Test Data
       Annual sales                                   Test methodology and results.
       Product maturity                               Test data provider (supplier or other
       Returns on warranty                             lab).
       Other data related to whether the              Used to validate claims regarding
        product meets your needs                        product performance.
                                                       Existing test data may eliminate /
                                                        reduce need for further testing.
                                                       Request information on regulatory or
                                                        third party testing or certification




                                                                                                25
“I came, I saw, I conquered.”

                          - Julius Caesar




                                        26
Good Luck
http://www.linkedin.com/in/anandsubramaniam




                                              27

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Market Research

  • 1. Market Research / Intelligence Feasibility - Taking a Product and / or Service to Market Anand Subramaniam
  • 2. “If anything goes bad, I did it. If anything goes semi-good, we did it. If anything goes really good, then you did it. That's all it takes to get people to win football games for you.” - Paul Bear Bryant 2
  • 3. Highlights  Market Entry Strategies  Market Research  Market Data Intelligence  Market Research Data - Examples 3
  • 5. Market Entry - New Entrant Challenges Internal External Constraints Constraints • Time constraints • Market Data – Access / Availability • Resource limitations • Competition • Financial pressure 5
  • 6. Entry Strategy – Market Data Market Competitive Economic Regulatory Competency Dynamics Landscape Outlook Environment / Capability SWOT Analysis Risk / Opportunity Analysis Summary / Conclusion Market Opportunity Description Market Entry Strategies Detailed Role-out Plan Technical Road Map Contingency Plan and Finance Budget 6
  • 7. Market Entry Strategies - depends on.. Market Entry Strategies Vision and Mission Pricing Objectives Brand and communication Overall Strategy Sales and distribution Positioning Products and services Value proposition Customer service Brand Launch phasing Target segments 7
  • 8. Market Entry Launch - depends on.. Program & Project Management Office Business Plans & Budgets Market Entry Strategy Network Deployment Regulatory Support Back-end Support Product roadmap Vendor interactions Interconnect Customer Service Advertising Site Acquisition Negotiation Billing Distribution Reporting Regulatory Customer service Installation Support Stakeholder Management / Communication Corporate / Operational - KPIs 8
  • 10. Market Research Channel Customer Research & Decision Value-chain Dynamics Analysis Country Research Market Competitor Researc Analysis h Channel Price Partner Analysis Market Selection Sizing & Segmentation 10
  • 11. Customer Decision Dynamics  Customer base analysis  Drivers of customer loyalty  Research on specific customers  Key decision makers / influencers  Database of customer procurement  Customer usage & brand perception  Customer decision-making process  Recommended best practice in marketing, sales & post-sales support 11
  • 12. Country Research  Scenario forecasting  Development of country plans  Legal / regulatory issues analysis  Government relations strategy formulation 12
  • 13. Price Analysis  Price trend analysis  Product price gap analysis  Product price positioning  Product price & specification database 13
  • 14. Market Sizing & Segmentation  Market sizing  Market forecasting  Market trend analysis  Future price inflexion points  Market segmentation  geographic region  channel type  price band  customer segment 14
  • 15. Channel Partner Selection  Profiling Channel Partners  Potential Channel Partner - SWOT analysis  Evaluation and recommendation for business partnership negotiations NB – please refer to my power-point slides on “Channel Program” for further details 15
  • 16. Competitor Analysis  Competitor operations  Competitive environment  Competitor infrastructure  Analysis & forecast of competitor financials  Competitor strategy, targets and tactical plans  Benchmarking from competitor best practices  Recommendations on competitor threat response 16
  • 17. Channel Research / Value Chain Analysis  Channel drivers  Channel analysis  Channel mapping  Vendor alignments  Brand perceptions  Identities of key channels  Channel loyalty and satisfaction  Satisfaction levels with principals  Current competitor-channel relationship analysis 17
  • 19. Market Intelligence Continuous Process for gathering data Product Business Character- Practices stics Market Intelligenc e Availability Competenc of Data for y& Decision Capabilities Making Market Intelligence = Strategy + Tactical 19
  • 20. Why Market Intelligence? Provides Extends Reduces Business Business Business Information Reach Risk Take the industry “pulse” Locate potential new Measure the cost of business partners Market Research vs. the cost of Strategy / Raise client awareness of Prepare client to Business Failure innovative start-ups, implement innovative trailblazers, and first solutions movers Forecast the impact that tomorrow’s solutions will have on a company’s required skills, processes) Share best practices 20
  • 21. Transforming Data into Intelligence Data Facts and information you’ve discovered Findings Information that answers market research question or objective Analysis Using statistics to get means, distributions, correlations, etc Information Observations from your analysis Conclusion Summary of findings Recommendation Informed suggestions for actions 21
  • 22. Market Intelligence - Process Input Customer Requirements Information Task Task Sizing Task Assessment Sources Definition Needs Priorities Information Resources Focus Resources Data Research Information Identify Market Competitor /Product / Information Gathering / Players Market/ Data Gathering Analysis / Analysis Teaming / Competition Strengths / Weakness' Market Potential Prioritisation / Threats Competitor Strategies / Profiles Market Position Performance Information Lessons Output Success Use Learned Win / Loss What Does it mean Decision Market Direction Communicate Findings Strategic Direction Frequency of dissemination Source- Competitive Horizons 22
  • 23. Market Research Data - Examples
  • 24. Data - Market / Competition  Industry / Market Assessments  Competitor Profiles  Market Decomposition Map  Company Background: Overview,  Industry segments and sub-segments History  History  Top Competitors  Key Market Drivers & Segment Trends  Reported Segments  Key Competitors / Market Share • Offerings, Key Competition,  Forecast • Impacting Trends, Key Financials  Related Segments: • Company Financial Health  Best Practices / Benchmark • Facility Risk Appraisals  Company visits and interviews • Mergers/Acquisitions/Divestitures  Case studies • Key Programs  Emerging Trends • Prime Contract Awards  Demand Trends  Technology Trends  New Market Players/Entrants  New Market Players / Entrants  New entrants & explanations why they could enter the market  Revenue Size / Outlook  Current size of the industry and  Forecasting expected future size  Industry Growth, Market Shares  Recommendations for Action 24
  • 25. Data - Market / Product / Support / Test  Product Data  Support Data  Product features and functions  Warranties  Information on the performance and  Repair histories interface characteristics  Policies & procedures on repair and  Applicable regulatory commercial and replacement, upgrades, support after "de facto" standards withdrawal from manufacturing  Product differentiating factors  Date specific products will no longer be  Cost-driving factors produced or supported  Market Acceptance Data  Test Data  Annual sales  Test methodology and results.  Product maturity  Test data provider (supplier or other  Returns on warranty lab).  Other data related to whether the  Used to validate claims regarding product meets your needs product performance.  Existing test data may eliminate / reduce need for further testing.  Request information on regulatory or third party testing or certification 25
  • 26. “I came, I saw, I conquered.” - Julius Caesar 26