Vendor Management

Vendor Management Governance & Performance Anand Subramaniam

[object Object],[object Object]

Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Management Vendor Profiles & Risk Assessment Vendor Audits & Certification Non-conformance / Corrective & Preventive Actions Product Sampling & Test Results Performance Monitoring & Reporting Vendor Management

Vendor Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategic Vendors … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Profile ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Management – Strategic Areas Performance Management Purchasing Contracts Vendor Handbook Regular Meetings Vendor Audits Change & Risk Management

Vendor Handbook – Main Sections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor - Performance Rating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor - Audits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor - Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risks Exposure using Vendors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor - Risk Minimisation Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Partnership Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example – Mutually Agreed Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Governance - Mission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Management Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Governance – Disciplines & Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Performance Model vendor Relationship Management Continuous Improvement Enterprise Perspective & Team Spirit Vendor Collaboration & Cooperation SCM Business Impact & Performance + + People Results Productive Internal Business Discussions + + Strategic Sourcing Performance Management Process & Performance Enablers Power Knowledge Position + Process Core Influence Tactics Consulting Aligning Reasoning Relationship Capital Trust / Intimacy Breadth of Network Depth of Knowledge + + Personal Effectiveness Score + + + + Critical Factors Maturity Score Collaboration and Integration + = +

Link KPI to Business Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Key Performance Indicators (KPI) Business Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor – Monitoring & Control

Scorecards - Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor - Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor – Metrics (Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Reporting - Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Management

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Vendor Management