"Headquartered in Dallas, Texas, with 26 branches across the United States, BearCom is America’s only nationwide wireless equipment dealer and systems integrator. We are well equipped to handle all of your wireless communications requirements, including sales, rentals, and service. "

1. FACT SHEET:
BearCom Technical Services
Who We Are
Headquartered in Dallas, Texas, with 26 branches across the United
States, BearCom is America’s only nationwide wireless equipment
dealer and systems integrator. We are well equipped to handle all of
your wireless communications requirements, including sales, rentals,
and service.
What We Do
BearCom has a vastly superior technical service department to that of
our nearest competitors. At our disposal are more than 100 experienced, BEARCOM’S
factory-trained wireless technicians. As the largest wireless dealer in Technical Services
the country, our size and purchasing power affords us the ability to
pass along our savings to our customers by offering some of the most
and Solutions
competitive product and service rates in the industry. ●● Full range of professional
In addition, BearCom has several qualified engineers on our service services and solutions
staff who are supported by our manufacturing partners and are located ●● More than 100,000 repairs
on-site at our Dallas headquarters. This expertise and support provided performed annually
by our partners ensures we can provide the fastest turnaround on ●● 72 hours or less turnaround on
product-related questions or engineering solutions. most repairs
●● Factory-authorized trained
When your equipment needs repair, we will provide you with the same technicians
fast, simple, hassle-free service thousands of other BearCom customers ●● Follow Project Management
have received since 1981. We stand ready to assist you with: Institute (PMI) standards
●● Two-way radio repair and troubleshooting ●● Motorola-trained Project
●● Extended warranties and service agreements Management Professional
●● Equipment installation, programming, and project management (PMP) on staff
●● Turnkey system development and installation ●● FM-certified repair facility
●● Radio site maintenance (intrinsically safe)
●● Field service ●● Full enterprise resource
planning (ERP) capabilities
●● Warranty work on major
brands: Motorola, Icom, Vertex
Standard, Kenwood, EF
Johnson, and more
●● Certified Service Center (CSC)
●● Premier Service Partner (PSP)
●● Authorized Motorola
Two-Way Radio IP Video Mesh Broadband Emergency Custom
Service Partner (MSP)
Service & Repair Surveillance Networks Communications Engineered
Cameras Solutions Solutions

2. How We Are Different BearCom Extended Warranty
BearCom’s Professional Service Group manages the largest independent wireless equipment service/repair depot In addition to service agreements, BearCom offers extended warranties–yet another way to help reduce the high
in America. Our team provides radio repair, field service, engineering, project management, systems integration, and cost of future repairs or service. For a reasonable one-time fee, you can extend the warranties for your products up
customer service. We offer CSC service locations (USMSS), service level agreements, and first through third-level to five years to ensure they are protected from unnecessary spikes in cost due to the need for repair or service!
support with dispatch.
Service Level Agreements
Certified Service Center (CSC)
An easy repair or quick service call could become costly without the proper service agreement. BearCom offers
simple, cost-effective plans that could save you thousands of dollars in future repairs or service. We will customize BearCom currently operates 10 Certified Service Center (CSC) branches.
a service agreement based on your specific needs. The three levels of support are: The CSC program is designed as a tool to help customers find quality service centers, to help electronics
●● Bronze: Monday through Friday support with on-demand pickup of mobile and portable radio products, on-site troubleshooting and repair and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for
of infrastructure-related communications equipment, and quarterly preventative maintenance schedule. professional service firms that desire to offer outstanding customer service.
Severity Level Description Phone Response Time On Site To be eligible for the CSC program, a service center agrees to adhere to 10 requirements that have been developed
1 Mon-Fri, 8:00 a.m.-5:00 p.m. response to catastrophic failures that 4 hours Same day (after-hours T&M rates will by representatives of all facets of the service industry. These requirements include facility service capability, code
detrimentally impede operations or jeopardize safety of personnel be charged for work performed after
service hours) of conduct, appropriate test equipment, customer service and warranty policy, management skills, licensing and
2 Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade 4 hours (calls taken after 2:00 p.m. Same day (for work performed insurance, technician certification, and professional appearence.
business operations but do not impact safety of personnel will be addressed by 8:00 a.m. next during business hours; if not, will
business day) be addressed next business day)
3 Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications 4 hours (calls taken after 2:00 p.m. Next business day
that do not significantly impact business operations or safety of personnel will be addressed by 8:00 a.m. next
business day) Premier Service Partner (PSP)
●● Silver: Monday through Sunday support with weekly scheduled pickup and delivery of mobile and portable radio products, on-site BearCom maintains a successful Premier Service Partner (PSP) relationship with Motorola. This elite
troubleshooting and repair of infrastructure-related communications equipment, and quarterly preventative maintenance schedule.
designation recognizes BearCom branches as authorized Motorola PSP-certified service/repair shops.
Severity Level Description Phone Response Time On Site
1 Mon-Fri, 8:00 a.m.-5:00 p.m. response to catastrophic failures that 2 hours 4 hours (after-hours T&M rates will be The PSP program replaces the former Motorola Service Station (MSS) program, which had been in place for more
detrimentally impede operations or jeopardize safety of personnel charged for work performed after
service hours)
than 50 years. PSP is now the highest level of service relationship offered by Motorola. By achieving PSP status,
2 Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade 4 hours (calls taken after 2:00 p.m. Same day (for work performed
BearCom is authorized to perform maintenance, installation, and warranty services for select Motorola products,
business operations but do not impact safety of personnel will be addressed by 8:00 a.m. next during business hours; if not, will such as two-way radio systems, consoles, and subscriber units.
business day) be addressed next business day)
3 Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications 4 hours (calls taken after 2:00 p.m. Next business day There are more than 700 Motorola service and repair locations across the nation, but only 105 qualified for PSP
that do not significantly impact business operations or safety of personnel will be addressed by 8:00 a.m. next
business day) certification. The program focuses on measuring quality initiatives, technical expertise, customer satisfaction, and
commitment to Motorola products and services.
●● Gold: Monday through Sunday, 24-hour support with weekly scheduled half-day on-site technician providing real-time repair on minor
accessory repairs, on-demand and on-site troubleshooting and repair of infrastructure-related communications equipment, and quarterly
preventative maintenance schedule. Board-level failures will be picked up and delivered to the closest BearCom branch in the city
supporting our customer.
Authorized Motorola Service Partner (MSP)
Severity Level Description Phone Response Time On Site
1 7x24 response to catastrophic failures that detrimentally impede 2 hours 4 hours BearCom is also an Authorized Motorola Service Partner (MSP). This level includes many of the existing
operations or jeopardize safety of personnel benefits of Motorola Service Station (MSS) locations, while also creating the appropriate differentiators
2 Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade 2 hours (calls taken after 3:00 p.m. 4 hours (for work performed for support of our Motorola maintenance customers. Service technicians may also install systems and
business operations but do not impact safety of personnel will be addressed by 8:00 a.m. next during business hours; if not, will
business day) be addressed next business day) radios, but their primary role is servicing and repairing communication devices and systems.
3 Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications 4 hours (calls taken after 2:00 p.m. Next business day
that do not significantly impact business operations or safety of personnel will be addressed by 8:00 a.m. next
business day)
2 3

3. “The BearCom staff was a joy to work with. They’re all talented, BearCom
dedicated, creative, and hard-working professionals. I consider Quick Facts
myself fortunate to end up in the hands of those guys and can’t
●● Equipment sales, rentals,
imagine any better blend of talent and personalities.” leasing, system consulting and
David Chagon design, installation, and service
Chief Technical Officer ●● Established in 1981
VISN 16 ●● America’s only nationwide
BearCom: America’s Only Nationwide wireless equipment dealer and
Wireless Dealer and Integrator! integrator
●● Motorola and Icom’s largest
dealer worldwide
●● Vendor-neutral solutions
●● More than 30,000 customers
worldwide
●● Approximately 400 employees,
including 100+ technical staff
●● 92,000-square-foot fulfillment
and support center in Dallas
●● 20 service locations
= Corporate Headquarters
= Full-Service Branches
= Non-Service Branches
Call us today at one of our 26 branches for
immediate sales, rentals, and service:
Atlanta, GA Dallas, TX NASHVILLE, TN San Diego, CA
800.417.6272 800.449.6171 877.454.2327 877.706.2327
AUSTIN, TX Denver, CO New York, NY & NJ San Francisco, CA
800.541.9333 877.312.2327 888.841.3600 800.953.2327
Boston, MA Detroit, MI Orlando, FL Seattle, WA
877.301.2327 877.475.2327 877.640.2327 800.313.2327
Chantilly, VA Ft. Lauderdale, FL Philadelphia, PA St. Paul, MN BearCom Headquarters
800.955.0003 800.731.2327 877.319.2327 877.650.2327
Chicago, IL Houston, Tx Portland, OR Washington, DC
P.O. Box 559001
800.900.2327 800.856.2022 888.371.2327 877.895.2327 Dallas, TX 75355
Columbus, Oh Las Vegas, Nv Riverside, CA
800.449.5695
800.782.5458 800.535.2489 800.314.2327
Costa Mesa, CA Los Angeles, Ca Sacramento, CA
800.513.2660 800.546.2327 866.612.2330
BearCom provides a broad line of high-performance wireless communications products, © 2010 BearCom. All rights reserved. The BearCom
services, and complete mobility solutions. Founded in 1981, BearCom is America’s only name and logo are registered trademarks of BearCom.
nationwide dealer and integrator of wireless equipment, serves customers from 26 branch MOTOROLA and the Stylized M Logo are registered in
the U.S. Patent and Trademark Office. All other product or
offices located throughout the U.S., has several affiliated offices around the world, and service names are the property of their registered owners.
employs approximately 400 people. For more information, visit www.BearCom.com.
FSERVICE0610-0K
www.BearCom.com