Design for change

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UX Booth

Tecnología Educación

LEARNING

BRAINSTORMING

PERSPECTIVE

INERTIA
Saturday, July 21, 12

I
PA R T

Saturday, July 21, 12
I LEARNING

Learning
vs.
Group learning

Saturday, July 21, 12

Beyond
the
Stable
State
DONALD A. SCHON

Saturday, July 21, 12

Undercover
User
Experience
Design
CENNYDD BOWLES
JAMES BOX

Saturday, July 21, 12

II BRAINSTORMING
PA R T

II
Saturday, July 21, 12

Problem of
Local Maxima

Saturday, July 21, 12

IIIPERSPECTIVE
III
PA R T

Saturday, July 21, 12

The Information
by JAMES GLEICK
Saturday, July 21, 12

“ and writing seem scarcely related activities.
In our world of ingrained literacy, thinking

We can imagine the latter depending on the
former, but surely not the other way around:
everyone thinks, whether or not they write.
But Havelock was right. The written word–
the persistent word–was a prerequisite for
conscious thought as we understand it.”
JAMES GLEICK

Saturday, July 21, 12

Different assumptions.
Different priorities.
Different ideas.

Saturday, July 21, 12

Communicating Design
by DAN BROWN
Saturday, July 21, 12

Interviews Card Sort
Experiential Themes Design Dictionary
User Stories Mental Model
Usability Testing User Flow
Analytics Quick-hit List
Remote Research Design Lab
Personas Wireframes
Content Survey User Flows
Sitemaps Storyboards
Page–Description Prototypes
Diagrams Photoshop comps

Saturday, July 21, 12

997 design comps,
9,695 git commits,
notebooks full of sketches,
and dozens of photographs.

Eight pounds.

Saturday, July 21, 12

IV INERTIA
IV
PA R T

Saturday, July 21, 12

Discovery phase
Documentation
Give it a name
Make it available

Saturday, July 21, 12

“ There are known knowns; there are things we
know that we know. There are known
unknowns; that is to say there are things that,
we now know we don't know. But there are
also unknown unknowns – there are things
we do not know, we don't know.”
DONALD RUMSFELD

Saturday, July 21, 12

DISCOVERY

Find
Assumptions

Saturday, July 21, 12

DOCUMENTATION

Conversations

Saturday, July 21, 12

Don’t speak for
people.

Speak with
people.
Saturday, July 21, 12

“ It was right in everyone's
face, Tyler and I just made it
visible. It was on the tip of
everyone's tongue, Tyler and
I just gave it a name.”
CHUCK PALAHNIUK

Saturday, July 21, 12

MAKE IT AVAILABLE

Basecamp
Google Docs
Office hours
Roll your own
Sketchboarding
...

Saturday, July 21, 12

ﬁn
@andrewmaier
uxbooth.com

Saturday, July 21, 12

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Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits. To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups. Technology For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did. While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis. Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad. Age and Gender When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same. Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers. Race Affects Attitudes As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).

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Design for change

1. DESIGN for CHANGE Saturday, July 21, 12

2. LEARNING BRAINSTORMING PERSPECTIVE INERTIA Saturday, July 21, 12

3. I PA R T Saturday, July 21, 12 I LEARNING

4. Saturday, July 21, 12

5. Saturday, July 21, 12

6. Saturday, July 21, 12

7. Learning vs. Group learning Saturday, July 21, 12

8. Beyond the Stable State DONALD A. SCHON Saturday, July 21, 12

9. Undercover User Experience Design CENNYDD BOWLES JAMES BOX Saturday, July 21, 12

10. II BRAINSTORMING PA R T II Saturday, July 21, 12

11. IMPROV Saturday, July 21, 12

12. Saturday, July 21, 12

13. Problem of Local Maxima Saturday, July 21, 12

14. PLAN FOR CHANGE Saturday, July 21, 12

15. IIIPERSPECTIVE III PA R T Saturday, July 21, 12

16. The Information by JAMES GLEICK Saturday, July 21, 12

17. “ and writing seem scarcely related activities. In our world of ingrained literacy, thinking We can imagine the latter depending on the former, but surely not the other way around: everyone thinks, whether or not they write. But Havelock was right. The written word– the persistent word–was a prerequisite for conscious thought as we understand it.” JAMES GLEICK Saturday, July 21, 12

18. AGILE Saturday, July 21, 12

19. Saturday, July 21, 12

20. Different assumptions. Different priorities. Different ideas. Saturday, July 21, 12

21. Saturday, July 21, 12

22. Saturday, July 21, 12

23. Saturday, July 21, 12

24. Communicating Design by DAN BROWN Saturday, July 21, 12

25. Interviews Card Sort Experiential Themes Design Dictionary User Stories Mental Model Usability Testing User Flow Analytics Quick-hit List Remote Research Design Lab Personas Wireframes Content Survey User Flows Sitemaps Storyboards Page–Description Prototypes Diagrams Photoshop comps Saturday, July 21, 12

26. Saturday, July 21, 12

27. Saturday, July 21, 12

28. Saturday, July 21, 12

29. Saturday, July 21, 12

30. Saturday, July 21, 12

31. 997 design comps, 9,695 git commits, notebooks full of sketches, and dozens of photographs. Eight pounds. Saturday, July 21, 12

32. IV INERTIA IV PA R T Saturday, July 21, 12

33. Discovery phase Documentation Give it a name Make it available Saturday, July 21, 12

34. “ There are known knowns; there are things we know that we know. There are known unknowns; that is to say there are things that, we now know we don't know. But there are also unknown unknowns – there are things we do not know, we don't know.” DONALD RUMSFELD Saturday, July 21, 12

35. DISCOVERY Find Assumptions Saturday, July 21, 12

36. DOCUMENTATION Conversations Saturday, July 21, 12

37. Don’t speak for people. Speak with people. Saturday, July 21, 12

38. GIVE IT A NAME Saturday, July 21, 12

39. “ It was right in everyone's face, Tyler and I just made it visible. It was on the tip of everyone's tongue, Tyler and I just gave it a name.” CHUCK PALAHNIUK Saturday, July 21, 12

40. MAKE IT AVAILABLE Basecamp Google Docs Office hours Roll your own Sketchboarding ... Saturday, July 21, 12

41. ﬁn @andrewmaier uxbooth.com Saturday, July 21, 12

Design for change

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Design for change