1. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain

2. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
In Europe Audi developed a mostly
in-house solution for it’s Connect
services (mainly navigation and
infotainment). However, in China Audi
is partnering with WirelessCar, and it
is now sourcing a new partner for a
more extensive set of services in
Europe.

3. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
Globally BMW has contracted
WirelessCar as a data gateway TSP,
and is also contracting players such
as Orga Systems to support the
billing management. However, it is in-
sourcing the global dispatcher and
certain interfaces to retain TSP-
independence.

4. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
GM’s OnStar services is one of the
few examples globally of a fully in-
sourced solution. The entire end-to-
end value chain has been developed
by GM to support their own specific
services. Even in China, they
developed a joint venture with SAIC
to in-source all the development.

5. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
In China, Hyundai is one of a number
of early-movers for telematics that
developed part of their TSP role in-
house. Whilst they collaborated with
95190 for call centre and content
provision, the data gateway,
dispatcher and CRM/VRM is
managed internally.

6. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
Nissan’s CarWings service in Japan
and China have been developed
mostly in-house. In China, the call
centre and content management
have been outsourced to Dongfeng
and CenNavi (respectively). In
Japan, Nissan manages more of the
value chain in-house.

7. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
Peugeot’s Connect service is
primarily focused on eCall. The IT
architecture was specified by PSA,
and developed by Steria. It is
therefore a combination of in-sourced
and out-sourced.

8. OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Service
Management
Data
Sharing
Clouds
Content
Provision
Clouds
API Interfaces
Dispatcher
TCU
Telecom
M2M
Interface
OEM
Portal
Dealer
Portal
Call
Centers
CallCentre
Interface
Customer
Portals
https://www.oem.com
UserPortal
Interface
S’phone
App
Store
Content
management
Primary
TSP
Roles
Click on
an OEM:
Markets:
In-house
Outsourced
Not Applicable
Click on an
OEM to see
their value
chain
Toyota’s Gbook service is offered in
Japan and China. In both of these
markets Toyota has in-sourced the
majority of the development and
hosting. In China, the outsourced
elements are managed by 95190,
which also manages the call centre.