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iMCCmarketing
Online Business Strategy & Services
Copyright © iMcCMarketing
Assessing your Digital Sales & Marketing Opportunity
Page 1
What is the Online Business Opportunity
for
Professional & Client Services
Organizations?
“How/why should my company be using the latest online
sales & marketing tools/channels to benefit my client
based business?”
4 Exploratory Slides
Andy McCartney
Founder
iMCCmarketing, LLC
404.271.3635
andy@imccmarketing.com
www.imccmarketing.com
iMCCmarketing
Online Business Strategy & Services
Copyright © iMcCMarketing
Assessing your Digital Sales & Marketing Opportunity
Why Now? Market Shift & Business Significance?
1. Latest phase of the ‘Online Communications Revolution’ is underway. Many new
online business tools, channels, networks and practices are emerging. Companies
are trying to ascertain which (if any) to leverage & how to benefit from them.
2. Major market shift as online sales, marketing & PR channels are converging -
which opens up significant opportunities for impacting top-line increases (e.g. #
clients, conversion %, LTV) & bottom-line efficiencies (e.g. sales cost per
lead/client, ROI, overall marketing spend).
3. Implementing effective digital sales & marketing practices can transform your
ability to drive your brand/reputation, to acquire clients, to boost your referrals
model, and to leapfrog competition (via perception then reality).
4. It is now possible to automate many digital activities (e.g. lead capture/nurturing),
which enables more output from your current sales & marketing team/budget.
5. You MUST approach opportunity from ‘top down’, starting with strategy with an
understanding & alignment of business variables including:
– Company mission, competition, differentiation, sales process, budget, skills & market opportunity
– Prospects & customers. Online habits. How to augment referrals with low cost / high impact tactics.
– Tactics?? What are my options for digital tactics to modernize my sales & marketing functions?
... Let’s take a look at tactics Then & Now
#1
iMCCmarketing
Online Business Strategy & Services
Copyright © iMcCMarketing
Assessing your Digital Sales & Marketing Opportunity
PR & Client Acquisition Tactics - THEN (Pre Internet)
2. Referrals
(face2face, phone)
Prospects &
Target Markets
Owner/Sales
3. Traditional
Advertising
Service Provider
Customer Advocacy
Success Story Brochures
Client References
Brand
Awareness
Lead
Generation
Close
1. PR & Events
Prospecting Close
TV, Print, Radio, Billboards
Mailers, Yellow Pages
Chambers of Commerce
B2BB2C #2
iMCCmarketing
Online Business Strategy & Services
Copyright © iMcCMarketing
Assessing your Digital Sales & Marketing Opportunity
PR & Client Acquisition – NOW (tactics include …)
Prospects &
Target Markets
Owner/Sales
Close
Website
Promotional & Transactional.
Designed for Conversion.
Fully SEO optimized
Comprehensive Analytics
Word of Mouth &
Community Marketing
(B2B and B2C options)
Lead Services
Service Provider
Customer Advocacy via client and
provider content on multiple channels
e.g. Referrals, Blogs, Tweets, Articles, Reviews
#4
Advertising:
Trad. & Online,
Sponsorships
Thought
Leadership Plan
for On + Offline
Activities
Search
Marketing.
Paid / Organic
Email/Text/Social
Push Marketing.
Automated Lead
Tools & Practices
B2BB2C
Referrals
Live & Recorded
Events/Content
Blogs
Forums
Enable
clients to
spread
(advocate)
the word
iMCCmarketing
Online Business Strategy & Services
Copyright © iMcCMarketing
Assessing your Digital Sales & Marketing Opportunity
What Next ? Explore your Opportunity
• Discovery & exploration meeting with Andy McCartney & your company
– Andy is a 25 year marketing/analytics guru, now a ‘digital management consultant’.
– Meeting goal is to attain high level understanding of your market opportunity.
– May or may not lead to services below based on initial assessment.
• Service #1: Fully Assess Your Market Opportunity
– Review business strategy, differentiators, customers, sales process & competition
– Analyze status & ‘digital maturity’ of your market segment. Identify market portals, forums.
– Analyze & assess competitors’ strategies & online tactics. Rate social network activity.
– Analyze your client/prospect’s habits & tendencies to research/interact online
Cost = $2k Deliverable = PDF Report Time = 1 week Turnaround
• Service #2: Determine Your Optimal Digital Strategy & Tactical Mix
– Review all digital sales & marketing options based on market opportunity, select custom subset
– Review all variables that affect your company’s ability to execute, budget, skills etc
– Create initial draft of strategy & tactical mix, review with execs + sales/marketing
– Deliverable is a custom roadmap with recommended online tactical mix, plus step by step
instructions on how to implement. Includes best practices & metrics to measure/progress.
Cost = $3k Deliverable = PDF Report Time = 2 week Turnaround
Andy McCartney 404.271.3635 andy@imccmarketing.com www.imccmarketing.com
#5

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Online Sales & Marketing Options for Professional Services Providers (Lawyers, Accountants, Specialists, Consultants etc)

  • 1. iMCCmarketing Online Business Strategy & Services Copyright © iMcCMarketing Assessing your Digital Sales & Marketing Opportunity Page 1 What is the Online Business Opportunity for Professional & Client Services Organizations? “How/why should my company be using the latest online sales & marketing tools/channels to benefit my client based business?” 4 Exploratory Slides Andy McCartney Founder iMCCmarketing, LLC 404.271.3635 andy@imccmarketing.com www.imccmarketing.com
  • 2. iMCCmarketing Online Business Strategy & Services Copyright © iMcCMarketing Assessing your Digital Sales & Marketing Opportunity Why Now? Market Shift & Business Significance? 1. Latest phase of the ‘Online Communications Revolution’ is underway. Many new online business tools, channels, networks and practices are emerging. Companies are trying to ascertain which (if any) to leverage & how to benefit from them. 2. Major market shift as online sales, marketing & PR channels are converging - which opens up significant opportunities for impacting top-line increases (e.g. # clients, conversion %, LTV) & bottom-line efficiencies (e.g. sales cost per lead/client, ROI, overall marketing spend). 3. Implementing effective digital sales & marketing practices can transform your ability to drive your brand/reputation, to acquire clients, to boost your referrals model, and to leapfrog competition (via perception then reality). 4. It is now possible to automate many digital activities (e.g. lead capture/nurturing), which enables more output from your current sales & marketing team/budget. 5. You MUST approach opportunity from ‘top down’, starting with strategy with an understanding & alignment of business variables including: – Company mission, competition, differentiation, sales process, budget, skills & market opportunity – Prospects & customers. Online habits. How to augment referrals with low cost / high impact tactics. – Tactics?? What are my options for digital tactics to modernize my sales & marketing functions? ... Let’s take a look at tactics Then & Now #1
  • 3. iMCCmarketing Online Business Strategy & Services Copyright © iMcCMarketing Assessing your Digital Sales & Marketing Opportunity PR & Client Acquisition Tactics - THEN (Pre Internet) 2. Referrals (face2face, phone) Prospects & Target Markets Owner/Sales 3. Traditional Advertising Service Provider Customer Advocacy Success Story Brochures Client References Brand Awareness Lead Generation Close 1. PR & Events Prospecting Close TV, Print, Radio, Billboards Mailers, Yellow Pages Chambers of Commerce B2BB2C #2
  • 4. iMCCmarketing Online Business Strategy & Services Copyright © iMcCMarketing Assessing your Digital Sales & Marketing Opportunity PR & Client Acquisition – NOW (tactics include …) Prospects & Target Markets Owner/Sales Close Website Promotional & Transactional. Designed for Conversion. Fully SEO optimized Comprehensive Analytics Word of Mouth & Community Marketing (B2B and B2C options) Lead Services Service Provider Customer Advocacy via client and provider content on multiple channels e.g. Referrals, Blogs, Tweets, Articles, Reviews #4 Advertising: Trad. & Online, Sponsorships Thought Leadership Plan for On + Offline Activities Search Marketing. Paid / Organic Email/Text/Social Push Marketing. Automated Lead Tools & Practices B2BB2C Referrals Live & Recorded Events/Content Blogs Forums Enable clients to spread (advocate) the word
  • 5. iMCCmarketing Online Business Strategy & Services Copyright © iMcCMarketing Assessing your Digital Sales & Marketing Opportunity What Next ? Explore your Opportunity • Discovery & exploration meeting with Andy McCartney & your company – Andy is a 25 year marketing/analytics guru, now a ‘digital management consultant’. – Meeting goal is to attain high level understanding of your market opportunity. – May or may not lead to services below based on initial assessment. • Service #1: Fully Assess Your Market Opportunity – Review business strategy, differentiators, customers, sales process & competition – Analyze status & ‘digital maturity’ of your market segment. Identify market portals, forums. – Analyze & assess competitors’ strategies & online tactics. Rate social network activity. – Analyze your client/prospect’s habits & tendencies to research/interact online Cost = $2k Deliverable = PDF Report Time = 1 week Turnaround • Service #2: Determine Your Optimal Digital Strategy & Tactical Mix – Review all digital sales & marketing options based on market opportunity, select custom subset – Review all variables that affect your company’s ability to execute, budget, skills etc – Create initial draft of strategy & tactical mix, review with execs + sales/marketing – Deliverable is a custom roadmap with recommended online tactical mix, plus step by step instructions on how to implement. Includes best practices & metrics to measure/progress. Cost = $3k Deliverable = PDF Report Time = 2 week Turnaround Andy McCartney 404.271.3635 andy@imccmarketing.com www.imccmarketing.com #5

Notas del editor

  1. Academic Administrative Law Antitrust Law Appellate Law Arbitration/Mediation Bad Cops/Prosecutors Bailout Banking Law Bankruptcy Bar Associations Bar Exams Benefits/ERISA Law Careers Celebrity Law Class Action Constitutional Law Construction Law Consumer Law Copyright Law Corporate/Securities Law Corporate Governance Criminal Law Disability Law Education Law Elder Law Election-Campaign Law Employment Law Energy Law Environmental Law Estate Planning Ethics Family Law Federal Judiciary General Law Blogs Health Law Human Rights Law Immigration Law In-House Counsel Insurance Law Intellectual Property Law International Law Labor/Employment Law Law Humor Law School Law Students Law Technology Legal Commentary Legal History Legal Journals Legal Malpractice Legal Marketing/PR Legal News Legal Niches Legal Research Legal Writing Litigation Litigation Support Loan Modification Local Law Blogs Media/Entertainment Law Miscellaneous New Law Blogs Obama Citizenship Paralegals/Legal Secretaries Patent Law Persaonl Blogs Personal Blogs Personal Injury Law Politics Practice Management Public Defense Puerto Rico Qui Tam Real Estate/Property Law Religion/Law Solo Practice State Courts State Law Taxation/Estate Planning Telecommunications Law Trademark Law
  2. How to Accelerate Referrals "If you're like many professional service providers, you get a lot of business from referrals," writes Barbara Bix at MarketingProfs. But you may not realize how closely the referral process parallels the buying process. "[J]ust as you can accelerate the buying process," she notes, "you can accelerate referrals by anticipating what your referrers will need at each stage & arming them in advance." Bix outlines nine ways to optimize your referral-generation efforts. Here are some examples: Help potential referrers to recognize strong referral candidates. "Tell stories to help prospective referrers get a deeper sense of who you can help," advises Bix. "Be sure to describe the businesses you helped, the circumstances that prompted a need for your service, and—of equal importance—how & how much their fortunes improved as a result of working with you." Motivate them to make referrals. You can most easily accomplish this by first making a referral to them. When bidirectional referrals aren't possible, however, consider other incentives. "A finder's fee is just one option. One of my colleagues offers a free 'brand audit' to anyone who refers business to her—and most professional service providers follow up with a thank-you note or a gift that acknowledges the referrer's thoughtfulness." Bix notes that referrals have the added advantage of closing more quickly than leads from other sources. "For one," she explains, "prospects who contact referred service providers generally already recognize they need the service about which they are inquiring. For another, they are predisposed to believing that the referred company is the one with which to do business." The Po!nt: Accelerate your referral process by treating your referrers with the same care & attention you give to the leads in your sales funnel. Source: MarketingProfs.