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FRANCHISE MANAGEMENT
SMALL BUSINESSES
Small Businesses
- Companies that are independently owned and
  operated and are not dominant in their field
- Concentrated in the service sector



Types:
1. Lifestyle businesses -   intended to provide the
   owners with a comfortable life
2. High-growth ventures     -     intended to
   achieve rapid growth and high profits on
   investments
Economic Role of Small Businesses
1. Providing jobs

2. Bringing out new products and services

3. Supplying the needs of big firms

4. Providing specialized goods and services



Building a Business
1. Finding an opportunity

a. Establish your own

b. Buy an existing operation

c. Obtain a franchise
2. Deciding on a Form of Ownership
a. Sole proprietorship

b. Partnership:

partnership agreement – spells out the basic
   outlines of your arrangement
Buy/sell agreement - defines what will happen in
   case of the demise of one partner
c. corporation:
Stock redemption plan
Corporate by-laws
Determinants: circumstances, financial situation,
   type of business, number of employees, risks
   involved, tax position
3. Developing a Business Plan
- A comprehensive written statement about what
  you are going to do:        basic idea, specific goals
  & objectives, personnel, marketing, facilities,
  suppliers, distribution, financial [ budget,
  projections, cash flow for the first two years]

4. Obtaining Financing
Sources of funds:
a. Debt       - to be repaid with interest out of
   earnings
b. Equity     - not to be repaid but entitles the
   investor to a piece of the company and a share of
   the profit
Funding the lifestyle business:
a. Own savings or loans from relatives/friends

b. Bank loans
c. Credit from suppliers [

Funding the high-growth venture
a. Private investors – wealthy individuals
   interested in an ownership position
b. Venture capitalists – firms that operate
   investment pools of capital to finance new
   businesses; specialize in certain types of
   business; prefer companies that has the
   potential for going public, plays an active role
   in managing the business
c.   Corporate sources – venture capital pools
     funded by large corporations that take
     minority positions: acquire new technology,
     financing & other types of assistance
d.   Public stock offerings - selling shares in a
     company

5. Managing the Business
a. Planning the activities of the business
-  Ensure that a market exists
-  Plans to cope with problems
b. Marketing for the new business
- Price

- Advertising

- Become innovative & responsive to the market

c. Monitoring and controlling operations
- Effective record-keeping system: customer files,
  billing, production, inventory data, employee
  information, accounting function
d. Coping with red tape
- Businesses are subject to the pressures and
  requirements of our society’s legal system
e. Adjusting to growth – the idea person assumes
  the role of a manager

FACTORS that Breed Success
1. Finding a solid business opportunity based on a
   product that meets a clear need
2. Building effective management skills

3. Having adequate capital and credit to finance the
   business
4. Employing modern business methods for planning
   & controlling operations
FACTORS that Lead to Failure
1. Borrowing money without planning how and when
   to pay it back
2. Attempting to do too much business with too little
   capital
3. Not allowing for setbacks and unexpected
   expenses
4. Buying too much on credit
5. Extending credit too freely
6. Expanding credit too rapidly
7. Failing to keep complete, accurate records
8. Carrying habits of extravagance into the business
9. Mistaking the freedom of being independent for
   liberty to work
Common MISTAKES Small Businesses Make
1. Mistaking a hobby for a business
- Lacks the critical business experience

a. Go to work for someone in the same venture

b. Go directly into business with a partner strong
   in management experience
2. Trying to make the business appeal to
   everyone
a. Creates a company that is weak in several
   areas
b. Identify a specific market segment
3. Starting out with too little cash
-  Must sustain losses
-  Create a worst-case scenario projecting the
   minimum revenue and maximum expenses
a. Arrange a line of credit at a bank

4. Failing to detect bad credit risks early
a. Implement early-warning detection plan

5. Setting the wrong price
-  There should be a balance between the
   company’s need to make a profit and the cons
-  umer’s search for value
6. Bleeding the business
-  Generous remunerations
a. Establish a percentage of total earnings

7. The fortress complex
-  Making all key decisions without going an
   elaborate approval process
a. Bring in outside opinions


Business Plans: What Turns Investors On
1. Evidence of customer acceptance
-  The company’s new product is already being
   used
2. Appreciation of Investor needs
-  Recouping of investments within 3 to 7 years
-  Proceeds of investment is commensurate with
   the investment risk
3. Evidence of Focus
-  Knowing which one or two things the firm does
   best & concentrate on it
4. A propriety position
- Exclusive rights to a product or service [patents,
   copyright, trademark] has an advantage over
   its competitors
What Turns Investors Off
1. A Product Orientation
- More details on the product rather than the
   market and how it will be sold
2. Projections that deviate excessively from
   industry norms
- Unduly optimistic about company growth
   against industry accepted financial results
3. Unrealistic growth projections
- Exaggerated long-term growth

4. Reliance on custom or application work
- Basic product needs to be altered or designed
   for each customer because of high costs
TYPES of a Small Business
1. Small manufacturing business

Ex. Printing press, furniture shops, garments
   manufacturing
2. Small service business
a. Business services – provide service to other
   businesses
Ex. Accounting firm, janitorial services, security
   services
b. Personal services – provide service to the person
Ex. Tutorial services, voice lessons, massage parlors
c. Repair services – provide repair services
Ex. Auto repair, plumbing, watch repair
d. Entertainment & recreation
Ex. Movie houses, resorts
e. hotels/ motels
f. Education services – correspondence
  schools, nursery school
3. Wholesaling - activities of persons or
  establishments which sell to retailers,
  industrial, institutional and commercial
  users in big volumes
4. Retailing     - activities involved in the sale
  of goods and services to the final consumers
5. General construction firms - performs
  subcontracting jobs for the bigger
  contractors
Ex. Installation of electrical facilities,
  sewerage
CHARACTERISTICS    of Small Business
1. Independent management
- owner/ manager

2. Small capital requirements
3. Mostly local operations

BENEFITS of Small Business Owners
1. Control over own destiny
2. Reach full potential
3. Reap unlimited profits

4. Make contribution to society & receive
   recognition for the effort
DISADVANTAGES of   Operating a Small
   Business
1. Uncertainty of income

2. Risk of losing the entire invested capital
3. Lower quality of life until the business gets
   established
4. Complete responsibility

5. Service to undesirable customers
6. Paper work & other chores

7. Long hours & demanding work conditions
The ENTREPRENEURIAL Personality
Characteristics:
1. Drive      - willing to accept responsibility, with vigor,
   initiative, persistence & health
2. Thinking ability         - skills in abstract thinking and
   the use of creative means to handle difficulties
3. Human relations ability          - ability to deal with
   employees and customers effectively
4. Communications ability           -
5. Technical knowledge - knowledge of processes,
   methods, procedures

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Franchise m 001

  • 2. Small Businesses - Companies that are independently owned and operated and are not dominant in their field - Concentrated in the service sector Types: 1. Lifestyle businesses - intended to provide the owners with a comfortable life 2. High-growth ventures - intended to achieve rapid growth and high profits on investments
  • 3. Economic Role of Small Businesses 1. Providing jobs 2. Bringing out new products and services 3. Supplying the needs of big firms 4. Providing specialized goods and services Building a Business 1. Finding an opportunity a. Establish your own b. Buy an existing operation c. Obtain a franchise
  • 4. 2. Deciding on a Form of Ownership a. Sole proprietorship b. Partnership: partnership agreement – spells out the basic outlines of your arrangement Buy/sell agreement - defines what will happen in case of the demise of one partner c. corporation: Stock redemption plan Corporate by-laws Determinants: circumstances, financial situation, type of business, number of employees, risks involved, tax position
  • 5. 3. Developing a Business Plan - A comprehensive written statement about what you are going to do: basic idea, specific goals & objectives, personnel, marketing, facilities, suppliers, distribution, financial [ budget, projections, cash flow for the first two years] 4. Obtaining Financing Sources of funds: a. Debt - to be repaid with interest out of earnings b. Equity - not to be repaid but entitles the investor to a piece of the company and a share of the profit
  • 6. Funding the lifestyle business: a. Own savings or loans from relatives/friends b. Bank loans c. Credit from suppliers [ Funding the high-growth venture a. Private investors – wealthy individuals interested in an ownership position b. Venture capitalists – firms that operate investment pools of capital to finance new businesses; specialize in certain types of business; prefer companies that has the potential for going public, plays an active role in managing the business
  • 7. c. Corporate sources – venture capital pools funded by large corporations that take minority positions: acquire new technology, financing & other types of assistance d. Public stock offerings - selling shares in a company 5. Managing the Business a. Planning the activities of the business - Ensure that a market exists - Plans to cope with problems
  • 8. b. Marketing for the new business - Price - Advertising - Become innovative & responsive to the market c. Monitoring and controlling operations - Effective record-keeping system: customer files, billing, production, inventory data, employee information, accounting function d. Coping with red tape - Businesses are subject to the pressures and requirements of our society’s legal system
  • 9. e. Adjusting to growth – the idea person assumes the role of a manager FACTORS that Breed Success 1. Finding a solid business opportunity based on a product that meets a clear need 2. Building effective management skills 3. Having adequate capital and credit to finance the business 4. Employing modern business methods for planning & controlling operations
  • 10. FACTORS that Lead to Failure 1. Borrowing money without planning how and when to pay it back 2. Attempting to do too much business with too little capital 3. Not allowing for setbacks and unexpected expenses 4. Buying too much on credit 5. Extending credit too freely 6. Expanding credit too rapidly 7. Failing to keep complete, accurate records 8. Carrying habits of extravagance into the business 9. Mistaking the freedom of being independent for liberty to work
  • 11. Common MISTAKES Small Businesses Make 1. Mistaking a hobby for a business - Lacks the critical business experience a. Go to work for someone in the same venture b. Go directly into business with a partner strong in management experience 2. Trying to make the business appeal to everyone a. Creates a company that is weak in several areas b. Identify a specific market segment
  • 12. 3. Starting out with too little cash - Must sustain losses - Create a worst-case scenario projecting the minimum revenue and maximum expenses a. Arrange a line of credit at a bank 4. Failing to detect bad credit risks early a. Implement early-warning detection plan 5. Setting the wrong price - There should be a balance between the company’s need to make a profit and the cons - umer’s search for value
  • 13. 6. Bleeding the business - Generous remunerations a. Establish a percentage of total earnings 7. The fortress complex - Making all key decisions without going an elaborate approval process a. Bring in outside opinions Business Plans: What Turns Investors On
  • 14. 1. Evidence of customer acceptance - The company’s new product is already being used 2. Appreciation of Investor needs - Recouping of investments within 3 to 7 years - Proceeds of investment is commensurate with the investment risk 3. Evidence of Focus - Knowing which one or two things the firm does best & concentrate on it 4. A propriety position - Exclusive rights to a product or service [patents, copyright, trademark] has an advantage over its competitors
  • 15. What Turns Investors Off 1. A Product Orientation - More details on the product rather than the market and how it will be sold 2. Projections that deviate excessively from industry norms - Unduly optimistic about company growth against industry accepted financial results 3. Unrealistic growth projections - Exaggerated long-term growth 4. Reliance on custom or application work - Basic product needs to be altered or designed for each customer because of high costs
  • 16. TYPES of a Small Business 1. Small manufacturing business Ex. Printing press, furniture shops, garments manufacturing 2. Small service business a. Business services – provide service to other businesses Ex. Accounting firm, janitorial services, security services b. Personal services – provide service to the person Ex. Tutorial services, voice lessons, massage parlors c. Repair services – provide repair services Ex. Auto repair, plumbing, watch repair d. Entertainment & recreation Ex. Movie houses, resorts
  • 17. e. hotels/ motels f. Education services – correspondence schools, nursery school 3. Wholesaling - activities of persons or establishments which sell to retailers, industrial, institutional and commercial users in big volumes 4. Retailing - activities involved in the sale of goods and services to the final consumers 5. General construction firms - performs subcontracting jobs for the bigger contractors Ex. Installation of electrical facilities, sewerage
  • 18. CHARACTERISTICS of Small Business 1. Independent management - owner/ manager 2. Small capital requirements 3. Mostly local operations BENEFITS of Small Business Owners 1. Control over own destiny 2. Reach full potential 3. Reap unlimited profits 4. Make contribution to society & receive recognition for the effort
  • 19. DISADVANTAGES of Operating a Small Business 1. Uncertainty of income 2. Risk of losing the entire invested capital 3. Lower quality of life until the business gets established 4. Complete responsibility 5. Service to undesirable customers 6. Paper work & other chores 7. Long hours & demanding work conditions
  • 20. The ENTREPRENEURIAL Personality Characteristics: 1. Drive - willing to accept responsibility, with vigor, initiative, persistence & health 2. Thinking ability - skills in abstract thinking and the use of creative means to handle difficulties 3. Human relations ability - ability to deal with employees and customers effectively 4. Communications ability - 5. Technical knowledge - knowledge of processes, methods, procedures