Devine Tech Customer Contact Solutions

1. Customer Contact Solutions
Devine Tech Ltd
Customer Contact Services
Outbound Calling
Response Handling
Customer Satisfaction Research
Virtual Assistant Services
Database Services
CUSTOM SOLUTIONS
Your business is unique! That’s why
we take the time to thoroughly un-
derstand each and every project in
order to deliver the results you need
to help your business grow and pros-
“Our commitment to quality and service per.
underpin the way in which we conduct SOLUTION EXPERTISE
As experts in Business Process Out-
our business”. M. Ahmed
Chairman
sourcing, Devine Tech offers solu-
tions in:
Devine Tech Ltd
 Software Development & Testing
Devine Tech recognizes the value that businesses place on the need for a multi-channel cus-
tomer experience in order to deliver high value, high impact brand experiences.  IT Infrastructure
Creating opportunities to build strong customer loyalty, retention and increased spend Devine
Tech helps its clients realise and release the full potential of social CRM blending social media  Data Center Solutions
into the Customer Contact Center model.
 Data Management
The Devine Tech methodology calls for a partnership with our clients in order to fully understand
the businesses drivers and goals for each and every project enabling us to deliver consistent,
integrated and pro-active customer interaction.  Content Development
Offering support services from our global network of dedicated Customer Service Centers Devine  Recruitment Process Outsourcing
Tech is ideally placed to leverage local and cultural knowledge to transform your customer inter-
action experience wherever you conduct business  HR Process Outsourcing
 Medical Transcription Services

2. Enhancing Your Customer Experience
“Our customers are our most important asset. We
needed them to be able to communicate with us when-
ever they wanted and wherever they were” Paul Simons
Marketing Director—FMCG
Customer Research VIRTUAL ASSISTANT
free up your time so you can
Today's customer is more informed and
more demanding, which means that in focus on developing your
order to survive, our clients know that business
they must be, and be perceived to be cus-
Imagine all the time you will save
t om e r - foc us e d ra t he r t han sa le s -
when an administrative assistant takes
orientated.
over many of your office support
tasks. From presentation creation and
Outbound Services A pre-requisite to knowing what your cus-
tomers want is to talk to them. Whether data entry to answering phones and
Our Outbound Calling agents undergo a you require Devine Tech Customer Con- personal tasks, a general tasks VA is
comprehensive training program that not tact agents to conduct ad hoc courtesy there to assist you with the tedious,
only covers customer experience enhance- calls to current or former customers, or a everyday tasks that you just don’t
ment but an in-depth sales training pro- full customer satisfaction research pro- have time for, allowing you to concen-
gramme based around the incredibly ef- gramme our experience in collecting, man- trate on more important things.
fective SIJAC principles. aging and reporting data provides valuable
Choose any of our hourly based plans
insights enabling our clients to retain their
This enables our agents to have deeper or speak to us about a bespoke solu-
customers and obtain repeat purchases.
and more constructive sales conversations tion tailored to your individual needs.
delivering a higher quality and higher re-
As an International company with Cor-
turn on our clients investment
porate Headquarters in London, all of
our prices are shown in $US.
Response Handling
Whether it's a single item claimed against Hourly Options
a coupon, handling the labour-intensive 5 Hours $40
demands of a sales promotion or complex Database Solutions
data processing we take the pain out of 10 Hours $75
Our Clients data is key to their continued
response handling growth, that’s why Devine Techs Database 20 Hours $140
Services provide secure solutions to pro-
Whatever the medium you use to gener-
tect, enhance and manage this vital re- 40 Hours $260
ate your responses - advertising, direct
source.
mail, editorial or exhibitions or new media
channels such as e-mail or SMS broadcast,
 Database Management
your response should always be fast and
These prices exclude a one-time set-up
efficient to ensure an optimum conversion  Data Capture fee
rate to sales
 Data Cleansing
 Reporting & Analysis

3. Professional BPO Solutions
Contact Centers
Recruitment
Human Resources
Software Development
IT Infrastructure
DEVINE TECH LTD
Devine Tech Ltd maintains a wide range of skill sets and qualifications. We excel in un- Web Based Solutions
derstanding our customers’ needs and requirements and draw upon our extensive
knowledge base enabling multiple and diverse processes and functions to be success- Social Media
fully implemented seamlessly. Moreover, our functional and technical experience ex-
tends to interfacing and managing third-party suppliers and vendors. At Devine Tech Database Services
Ltd we are continually expanding upon our knowledge and services to assist clients
with successful implementation of Customer Contact, Recruitment Processes, Human
Resource Processing and Software Development/Systems Support in multiple centers
throughout various locations.
Exceptional functional and technical expertise coupled with extensive industry knowl-
edge makes Devine Tech Ltd the ideal choice as a trusted Business Process Outsourcing
partner
DEVINE TECH LTD
Corporate Headquarters
Firs Avenue,
London, N11 3NE
For Enquires and further information please contact our
GLOBAL BDM Phil Danks on:
0043 676 4922835
Or email:
Philip@devinetech.org.uk
info@devinetech.org.uk
www.devinetech.org.uk