Ankita Pal is seeking a position as an Assistant Reservation Manager with 4 years of experience in reservations and guest relations at 4 Points by Sheraton Vadodara, Radisson Blu Amritsar, and The Lalit Jaipur. She has a B.Sc. in Hospitality Hotel Administration and a Bachelor's in Tourism Studies from IHM Bhopal and is pursuing a Masters in Tourism Management from IGNOU. Her skills include strong communication, Opera PMS, Microsoft Office, and she was twice named Employee of the Month.

1. CURRICULUM VITAE
Vadodara, Gujarat
Mobile No: 09726297287
Email-id : pal_ankita@ymail.com
ANKITA PAL
Professional Objective:
To attain professional growth as an Assistant Reservation Manager being resourceful,
innovative and flexible. Consistent in performance to achieve goals through enthusiasm and
initiative, which complement knowledge and expertise the field.
Relevant Work Experiences:
Four Points by Sheraton Vadodara (October 2015- Till Present)
• Process reservations through various means:- Telephones, House use, Complimentary,
interdepartmental queries, All FIT bookings, Travel agent bookings.
• Coordinating the reservation queries with Sales Team for corporate bookings.
• Managing reservations through Brand Website, OTA In-house channelization, & global
means of reservations in Starwood’s.
• Maintaining Room category availability with selling status, rates, packages & plans.
• Maintains the Hotel policies such as : Credit policies ,Advance deposit policy,
cancelations policy, No-show’s, Retentions to code for reservations applicable
accordingly .
• Communicates with front desk pertaining to cancelations, modifications for all
bookings.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow
employees.
• Willing to undertake any reasonable request made by management in any other areas of the
house.

2. • Helpful in managing reception operations indeed.
• Maintains a clean and neat appearance and work area at all times.
Radisson Blu Amritsar (December 2013 - September 2015)
• Senior GSA : Guest Relations, Rooms inspection.
• Handles Cashiering, Biiling, C/ In C/Out, Foreign Currency Exchange.
• Amenities preferences for all the C/In guests.
• Ensures a good feedback form guests.
• Handles Group/ Guests Queries with senior authorities.
• Ensures Guests Satisfaction .
• Handling Queries Related to Accounts .
The Lalit Jaipur. (July 2012 –Dec 2013)
• Guest Service Associate
• Initially started from operators for 7 months.
• Guest Relations since last 11 months. Ensures the fulfillment of preferences.
• Amenities preferences for all the C/In guests.
• Anticipate guest needs, to ensure good guest relation and safeguard hotel’s interest.
• Maintaining a high level of services and facilities to guest.
• To create a WOW impression at every point of guest contact.
Skills Acquired till date:
• Good interpersonal skills, excellent communication skills.
• Opera 5.0 version.
• Micros, Ms-word, Ms-excel, Power-point
• Rewarded As Employee Of the Month Twice.
Professional/ Educational Qualifications:
Completed B.Sc. in Hospitality Hotel Administration & Bachelor in tourism studies from Institute of
Hotel Management Catering Technology and Applied Nutrition, (IHM) Bhopal.
• Pursuing Masters in Tourism Management (MTM) From IGNOU 2013-16.
• Passed 12th
from M.P. Board with Science Stream.
• Passed 10th
from M.P. Board.
Industrial Exposure Training:

3. • Hotel : The Lalit Tample View, Khajuraho.
• Departments : Food and Beverage Services, House Keeping.
Front Office, Food Production.
• Duration : 17 weeks.
Personal Details :
• Date of Birth : 28th
January, 1991
• Father’s Name : Mr. Kuber Prasad Pal
• Permanent Address : MQ-2589, Bagdona Colony
Sarni, Betul (M.P.)
• Sex : Female
• Marital Status : Unmarried
• Nationality : Indian
• Hobby : Reading books, Listening Music, Dancing
• Languages Known : English & Hindi
Strength:
• Believe in your actions & my mother.
• Positivity towards the situation.