This document discusses digital inclusion and access in Aboriginal and Torres Strait Islander communities in Queensland. It notes that 49% of people in these communities are mobile-only users, compared to 21.3% of the total population, and they tend to have lower digital ability. The document outlines some of the challenges these communities face, including issues of affordability and access. It advocates for improving digital inclusion in Indigenous communities through public libraries and knowledge centers, and emphasizes starting with user needs, improving access, motivating users, ensuring safety, collaboration, and measuring wider outcomes.

1. Deadly Digital Communities
Digital inclusion in Queensland’s
Aboriginal and Torres Strait Islander
Communities
Louise Denoon
Executive Director
Public Library Partnerships
Louise Hunter
Lead, Indigenous Services
Public Library Partnerships

2. Queensland has over 320 public libraries and Indigenous Knowledge Centres in
communities from the desert to the reefs, from the mountains to the mangroves.
Together with Local Government, we ensure all Queenslanders have access to
great public libraries that help communities thrive.
We advocate for public libraries, support their collections, their staff, and their
programs, and we share their successes.
Public Library Partnerships

4. • 49% mobile-only users
compared with the total
population (21.3%).
• Affordability score, significantly
less value out of that
expenditure
• Mobile-only users also tend to
have lower Digital Ability
Australian Digital Inclusion Index report 2017
‘Indigenous Communities Case Study’
Indigenous Communities Case Study

5. Indigenous Communities Case Study
LGAQ Indigenous Leadership delegation to Sydney

6. LGAQ Indigenous Leadership delegation to Sydney
Indigenous Communities Case Study

7. Click here to watch video:
All Australians deserve access to telecommunications
#GetReal @LGAQ

8. #notanothergap

9. Vincent Serico
‘Technology’
1994
courtesy
Ipswich Art
Gallery

10. Livingstone
Charter Towers
Mount Isa
Fraser Coast

11. Indigenous Leadership Forum 2017
Queensland Aboriginal and Torres Strait Islander Councils meeting with Queensland Government

12. Click here to watch video:
Why Indigenous Knowledge Centres need support
#GetReal @LGAQ

13. IKC Coordinators Workshop Brisbane October 2016

14. Aboriginal and Torres
Strait Islander councils

15. Cherbourg
Brisbane

16. Palm Island

17. Townsville

18. Wujal Wujal
Cairns

19. Mabuaig
Keriri
Mainland
Thursday Island
Poruma
Hammond
Thursday Island
Mabuaig
Mainland
Papua New Guinea

20. Thursday Island
Hammond
Mainland

21. Mabuaig

22. Poruma

23. Local Implementation

25. digital inclusion
=
social inclusion

26. Start with user needs
…not our own
Improve access
…stop making things difficult
Motivate people
…find something they care
about
Keep it safe
…build trust
Work with others
…don’t do it alone
Focus on wider outcomes
…measure performance

27. Start with user needs
…not our own
My Gov, online shopping,
texting, managing accounts
documenting and sharing local
and family history
Improve access
…stop making things difficult
Awareness and advocacy, tablet
and laptop loan kits, use
technology being used in
community
Motivate people
…find something they care about
Finding things people are
passionate about: community
celebrations, languages, church
events, environment, land and sea
management
Keep it safe
…build trust
Flexible scheduling, relaxed
environment, allow for yarning
time, include cyber security, scams,
fraud
Work with others
…don’t do it alone
Ranger programs, schools,
cultural centre partners, health
centres, community
organisations, involving Council
staff, Telstra
Focus on wider outcomes
…measure performance
Councils corporate plan,
employment opportunities,
workforce capability

28. Mabuaig
Frank Whap
Lead Engineer
Torres Strait Island Regional Council

29. Keep in Touch…
http://bit.ly/SLQ-VALA
More Information
For a copy of this presentation and more information about
contacts and Social Media, scan the QR code or visit:
PL Connect Blog
http://blogs.slq.qld.gov.au/plconnect
Indigenous Knowledge Centres
@IKCQLD