https://www.answermti.com/business-answering-service/ | Having staff tied up on phone calls all day costs productivity—and money. AnswerMTI explains how an answering service can help businesses save money in 7 simple ways.

2. • A business answering service takes the
responsibility of answering calls off of
on-site staff. The less time they spend
answering calls, the less money you'll be
paying them to sit on the phone.
• Less time on the phone also means
there's more time for other work,
increasing productivity and opening up
resources for new projects.
• Not being interrupted by phone calls or
having to deal with angry customers
improves work satisfaction and may lead
to a boost in individual performance.

3. • With staff free to focus on their primary
job responsibilities, there's no need to
hire additional administrative staff to
cover the phones.
• No additional hires means no additional
insurance, vacation, holidays, overtime
or other benefits to pay out.
• Call agents' breaks, sick days and lunch
hours are all covered by the answering
service, not by you.

4. • Not having to show new employees how
to use phone equipment or address
common calls means less time spent
training and more time spent working.
• Less time spent on training = less money
spent on training materials and trainee
wages.
• No more interrupting training to answer
phone calls! New employees and their
supervisors can focus on the task at hand
without having to constantly switch gears.

5. • With a business phone answering service,
your business can take calls around the
clock. More calls taken means more
opportunities to pick up new customers
and sales leads.
• The combination of new leads and better
staff efficiency means those leads can be
followed up sooner and more thoroughly.
• A strong customer service experience and
improved operations may also generate
greater prospect interest and increase the
likelihood that leads will convert into
clients.

6. • Customers can reach a live agent quickly instead
of waiting on hold or dealing with an automated
system, improving their overall experience and
satisfaction.
• By providing trained call center agents, customers
get the information and assistance they need
without having to be transferred around to
different departments.
• A better experience can build customer loyalty,
increase repeat business and encourage referrals.

7. • Offloading customer calls and scheduling
responsibilities to a remote answering
service team means you won't have to
spend on maintaining and updating in-
house phone lines and computer systems.
• Any costs related to telephone utilities and
equipment are the responsibility of the
answering service and need not be
covered by you.
• AnswerMTI provides a secure online portal
through which you can access call data,
message details and analytics—all
powered by technology you don't have to
pay for.

8. • Being able to handle more calls, provide
better customer service and maintain
strong productivity gives you the edge you
need to pull ahead of the competition.
• Extending your hours with a telephone
answering service allows you to get more
done in 24 hours than competitors who
offer daytime hours only.
• Cost savings can be invested back into
improving the business, boosting you even
further ahead of others in your field.

9. AnswerMTI is a professional call answering service provider
employing live receptionists based in the United States. We help
businesses across a wide variety of industries take customer
calls, manage appointments, handle transactions and provide
continuous service around the clock.
To learn more about our expert call answering services, visit
www.answermti.com.

10. Summary
Having staff tied up on phone calls all day costs
productivity—and money. AnswerMTI explains how
an answering service can help businesses save
money in 7 simple ways.