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HOW TO
STAND-OUT
IN A CONTENT
SATURATED
WORLD
UNCERTAINTY
W T F
the office
TIGERKING
NOW WHAT?
WHAT’S
AROUND
THE CURVE?
THE EXIT
FROM THE CORNER IS
MORE IMPORTANT THAN
THE ENTRY
DON’T KNOW
WHERE TO LOOK
#AICPAENGAGE #AAMKT @adupont65
DON’T KNOW WHO
TO TRUST
NO GUARANTEE
FOR SUCCESS!
WE NEED TO
ELEVATE THE
CONVERSATION
EVERYBODY HAS
A PROMO
EVERYBODY HAS
A SPECIAL OFFER
EVERYBODY HAS A:
THERE’S NEVER BEEN
A BETTER TIME!!
CONSUMERS
ARE EXHAUSTED
FROM GETTING
Pitch Slapped!
consumers
you
CONSUMERS
ARE EXHAUSTED
FROM GETTING
Pitch Slapped!
1898 - St Elmo Lewis
#CoachRealtors @CoachRealtors @adupont65
WE HAVEN’T
EVOLVED
OUR MARKETING
IT JUST GOT
PRETTIER!
WE NEED
TO RETHINK
OUR APPROACH
4 PRINCIPLES
CUSTOMER
JOURNEY
MOMENT OF
INSPIRATION
5 Subjects That Every Buyer Wants To Know:
Cost
Problems
Comparaisons (vs.)
Reviews
Best
THESE ARE THE SUBJECTS
THAT MOVE
ALL BUYING
DECISIONS.
best Minivan 2020
how much Dodge minivan
problems Dodge minivan
Dodge Minivan vs. Toyota Minivan
Dodge Minivan reviews
Dodge dealer near me
Decision is Made Without YOU
Gartner
57%
IS THE PRODUCT!
5 Ways To Answer Their Questions:
Videos
Social Media
Blogs
Website
White Paper Download
1ST PRINCIPLE:
THEY ASK
YOU ANSWER
3/10
9/10
2/10
10/10
3/10
10/10
6.5
Average
9
Outcome
2ND PRINCIPLE:
BUILD PEAK
MOMENTS
INTO EXPERIENCES
VIDEO
IS KING
+ 38,000 VIEWS
51%Figuring How-To
(PEW Research Center)
ENDLESS
SOURCES
OF CONTENT
REVERSE
ENGINEER
YOUR CONTENT
Keyword Magic Tool
AnswerThePublic.com
WHAT’S MISSING?
CAN I MAKE
SOMETHING BETTER?
7-9 seconds
BORING = 5s
GREAT = 90mn
EXPLORING
HELP & INFO
ACTION
Google Search, YouTube,
Blogs
Facebook, Linkedin,
Instagram
Website Contact Page,
Services Page, About Us
Page
Short Videos:
Why videos, 2-3mn
Long Videos:
How videos, 5-10mn
Short Videos:
What videos, 1-2mn
WHAT? TYPES?WHERE?
PERFECT
IS THE ENEMY
OF GOOD!
3RD PRINCIPLE:
VIDEO IS
WHAT THEY
WANT TO CONSUME
SMALL
The Huge Power of
Wow!
Tactile
Sensory
SMALL
The Huge Power of
in 2020
the customer experience will
overtake price & product as the
key brand differentiator(Source: Walker Study)
73%of buyers point to
customer experience
as an important
factor in purchasing
decisions(Source: Temkin Group)
83%more likely to buy when someone recommends
based on their experience of the business
(Source: Walker Study)
NO
STRATEGY
Truth:
Improving the
Customer Experience
is the best way to
stand-out
Change:
Choose Tactics
That Make Each
Touchpoint
Inspiring
CUSTOMER
EXPERIENCE
Marketing Sales
ServiceSupport
Contract, Receipts, Form Submissions,
Form Confirmation, Answering the
Phone, Email Signatures, Letters,
Cancellation, Returns, Open House,
Inspections, Register, Download, Live
Chat, Subscribing, Unsubscribe,
Website, Business Cards, Gifts,
Charity, Donations, Signage…
5 BENEFITS
1. Increased Customer Loyalty
2. Increased Customer Satisfaction
3. Word of Mouth
4. Less Spending on Marketing
5. Increased Profitability
Contracts
Contract
Blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
$2,575.00
Contract
Blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
$2,575.00
Contract
Thing 1 with Benefit 1
Thing 2 with Benefit 2
Thing 3 with Benefit 3
Thing 4 with Benefit 4
Thing 5 with Benefit 5
$2575 and that includes
a number of special
things
Contract
Blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
blah blah blah blah blah
$2,575.00
Contract
Thing 1 + Benefit 1
Thing 2 + Benefit 2
Thing 3 + Benefit 3
Thing 4 + Benefit 4
Thing 5 + Benefit 5
$2575 and that includes a
number of special things:
+37%
$2,575.00 > $2575
40%
Response
90%of consumers rate an
“immediate” response as
important or very important
when they have a customer
service question.
Source: WOW Local Marketing
Source: Consultancy
Time
POWER
of small
9:55 or 10:25
9:55 or 10:25
On-Time
or FREE
“We even get people standing
at the end of their driveway
watching their watches not
believing we will be so
punctual.”
82%of buyers say that a slow response as the
biggest source of dissatisfaction
(Source: Call Ruby)
4TH PRINCIPLE:
CUSTOMER
EXPERIENCE
IS THE SMALL STUFF
GET A COPY
OF MY SLIDES
TEXT YOUR EMAIL TO
(561) 285-2967
www.AntoineDupont.com
www.youtube.com/AntoineDupont
antoine@katapult.biz
Stay in Touch!

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