The HUGE Power of Small: Create a Customer Service Experience that Drives Results
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Discover the insights & strategies used by more than 226,000 companies worldwide: how to accelerate the growth of your business, how to increase customer acquisition and retention by creating a deep connection with them.
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The HUGE Power of Small: Create a Customer Service Experience that Drives Results
- 1. HUGE POWER OF SMALL: HOW TO CREATE A CUSTOMER SERVICE EXPERIENCE THAT DRIVES RESULTS @ADUPONT65
- 6. UNCERTAINTY
- 7. NOW WHAT?
- 15. THE EXIT FROM THE CORNER IS MORE IMPORTANT THAN THE ENTRY
- 19. DON’T KNOW WHERE TO LOOK
- 21. DON’T KNOW WHO TO TRUST
- 23. WE NEED TO ELEVATE THE CONVERSATION
- 25. EVERYBODY HAS A SPECIAL OFFER
- 26. EVERYBODY HAS AN OPEN HOUSE
- 27. EVERYBODY HAS A: THERE’S NEVER BEEN A BETTER TIME!!
- 28. CONSUMERS ARE EXHAUSTED FROM GETTING Pitch Slapped!
- 33. consumers brands
- 34. CONSUMERS ARE EXHAUSTED FROM GETTING Pitch Slapped!
- 36. 1898 - St Elmo Lewis
- 43. WE NEED TO RETHINK OUR APPROACH
- 47. CUSTOMER JOURNEY
- 53. Decision is Made Without YOU Gartner 57%
- 56. 5 Subjects That Every Buyer Wants To Know: Cost Problems Comparaisons (vs.) Reviews Best
- 57. THESE ARE THE SUBJECTS THAT MOVE ALL BUYING DECISIONS.
- 59. how much Dodge minivan
- 61. Dodge Minivan vs. Toyota Minivan
- 63. Dodge dealer near me
- 64. IS THE PRODUCT!
- 65. 5 Ways To Answer Their Questions: Videos Social Media Blogs Website White Paper Download
- 69. 3/10
- 70. 9/10
- 71. 2/10
- 72. 10/10
- 73. 3/10
- 74. 10/10
- 75. 6.5 Average
- 76. 9 Outcome
- 80. VIDEO IS KING
- 82. > 38,000 VIEWS
- 84. PROVIDE VALUE A
- 94. 7-9 seconds
- 95. BORING = 3s GREAT = 30mn
- 97. Advertisement
- 99. Advertisement
- 103. Wow! Tactile Sensory
- 104. SMALL The Huge Power of
- 105. 2020 By 2020, the customer experience will overtake price & product as the key brand differentiator (Source: Walker Study)
- 106. 73% of buyers point to customer experience as an important factor in purchasing decisions (Source: Temkin Group)
- 107. 83% more likely to buy when someone recommends based on their experience of the business (Source: Walker Study)
- 108. NO STRATEGY
- 109. Truth: Improving the Customer Experience is the best way to stand-out
- 110. Change: Choose Tactics That Make Each Touchpoint Inspiring
- 116. Contract, Receipts, Form Submissions, Form Confirmation, Answering the Phone, Email Signatures, Letters, Cancellation, Returns, Open House, Inspections, Register, Download, Live Chat, Subscribing, Unsubscribe, Website, Business Cards, Gifts, Charity, Donations, Signage…
- 117. What If Each Touchpoint in Your Company Created A Wow Moment ?
- 118. What If We Shifted Our Focus From Tactics to Touchpoints ?
- 119. What Would That Do To Your Bottom Line ?