Today communication play an important role in our day today conversation. The effective communication would take place both communicator and listener exchange their ideas in understanding manner. We do come across lots of barriers that keeps lots confusions in our communications. These slides will tell us more on barriers in communication, how we can better understand this and avoid in our day today communication with others.for more login. www.educationrainbow.com

1. HOW TO BE AN
EFFECTIVE
COMMUNICATOR

2. Objectives of effective communication
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication

3. Four common ways we communicate
4 ways of
communication

4. How do we understand Communication
Communication is the
transmission of an
idea or feeling so
that the sender and
receiver share the
same understanding.
Communication is not a
mysterious process.
It takes place when the
ideas from your mind are
transferred to another’s
and arrive intact,
complete, and coherent.

5. Process of communication
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

6. One-way
communication
Communication types
Presentation by single person
Speech by a famous leader/teacher /persons etc.

7. Two-way
ONE TO ONE – TALK – SHARE

8. One to Many
1. One person addressing many people
2. Meeting of group discussion leader leads
Political meetings
3. Seminars etc.

9. COMMUNICATION COMPONENTS
Vocal communication
Verbal Communication
Non-verbal communication

10.  Active
Listening
 Eye contact
 Posture
 Simple
language
 Questioning
skills

11. HELPFUL TIPS
 Quicker problem
solving
 Better decision making
 Steady work flow
 Strong business
relations
 Better professional
image

12. Distractions
Use of jargon
Poor listening skills
Cultural differences
Language differences
Emotions
Assumptions/Misconceptions
Inappropriate medium
Noi
se

13. Hearing – Physical
process, natural,
passive
Listening – Physical as
well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.

14. Hearing
Choosing
Understanding
Responding
The
reception of
sound.
The act of
choosing to
focus
attention on
the
message.
Deciding what
the message
means to you.
Your reaction to
the message. It
can be
emotional and
intellectual.
Process of listening
Definition of listening:
It is a physical and psychological
process that involves choosing to
listen, understanding, and
responding to symbolic messages
from others.
Your knowledge,
attitudes, values,
beliefs and self-
concept influences
your perception.
You first respond
emotionally, then
intellectually. Then
you decide how to
respond.Your own needs,
interests,
attitudes, and
knowledge
affects your
choice to pay
attention.
Not everyone
hears the
same way.
Men actually
prefer certain
frequencies.

15. BLOCKS TO LISTENING

16. • Never compare yourself
constantly comparing yourself to the other
person, checking to see if you measure up
in terms of intelligence, wit, emotional
stability, competence, or even level of
suffering or children's achievements.
• Mind Reading
what you think someone "really means"
(based primarily on your own feelings,
assumptions, or hunches) than to what he
or she is actually saying.
•Rehearsing
planning your response to what someone is saying to you while the other
person is still speaking.
•Filtering
tuning out certain topics or you may hear only certain things and tune
everything else out, any possible hint of unhappiness, no matter what he
actually says.

17. • Judging
if you decide ahead of time that the other person is not worth
hearing (because he or she is "stupid," "crazy,"'"hypocritical," or "
immature"), and that you will therefore listen only in order to confirm
your opinion.
• Dreaming
you pay only a fraction of your attention to the person talking;
inside, your thoughts are wandering elsewhere.
• identifying
whatever you hear from the other person triggers memories of your
own similar experiences, and you can't wait to.jump into your own
story.
• Advising
Jumping in with advice when the other person has barely stopped
Keen look on your communication

18. • Sparring
If you listen only long enough to find something to
disagree with, and then assert your position-—regardless
of what the other person says.
• Being Right
If you want to prove that you're right or to avoid the
suggestion that you're wrong— including lying, shouting,
twisting the facts, changing the subject, making excuses,
and accusing
• Derailing
changing the subject or make a joke whenever you
become bored or uncomfortable with the conversation.
• Placating
being so concerned with being nice, agreeable, or liked
that without really listening you agree with everything
being said.

19. Be active and attentive
The process of recognizing,
understanding, and
accurately interpreting
communicated messages
and responding to spoken
and/or nonverbal
messages.

20. Be a better listener
 Don’t talk – listen.
 Don’t jump to conclusions.
 Listen between the lines.
 Ask questions/paraphrase.
 Don’t get distracted by the
environment.
 Keep an open mind.
 Be willing to listen to someone
else’s point of view and ideas.
 Provide feedback.
 Take advantage of your brain
power.

21. BE SMART IN YOUR VERBAL COMMUNICATION-TIPS
o Eliminate Noise
o Get Feedback – Verbal & Body
Signals
o Speak Slowly & Rephrase your
sentence
o Don’t Talk down to the other
person
o Listen Carefully & Patiently

22. Body Language - Tips
 Keep appropriate
distance
 Touch only when
appropriate
 Take care of your
appearance
 Be aware - people may
give false cues
 Maintain eye contact
 Smile genuinely