The document discusses programmatic omnichannel in the new data-driven age from 2018-2020. It covers several topics including:
1. Big data and connected data, audience and customer profiles, and digital components.
2. Digital transformation, including programmatic advertising, demand-side platforms, data management platforms, and customer data platforms.
3. Omnichannel strategies involving stores, ecommerce, multichannel, cross-channel and fully integrated omnichannel experiences.
4. The importance of data-driven marketing, sales technology, digital business intelligence, and artificial intelligence.
1. PROGRAMMATIC OMNICHANNEL
IN THE NEW DATA-DRIVEN AGE 2018-2020
“All about connected & small data:
• BigData & Connected Data
• Audience & Customer Profile
• Digital Components
• Optimization & Insights
• Digital Experience
• Digital APIs
• Open Platform
… to Data-driven Experiences!”
- Dr. Dinh Le Dat
2.
3.
4.
5.
6. DIGITAL TRANSFORMATION
1. PROGRAMMATIC AD (#ADTECH)
2. DEMAND-SIDE PLATFORM (#DSP)
3. DATA MANAGEMENT PLATFORM (#DMP)
4. CUSTOMER DATA PLATFORM (#CDP)
5. MARKETING TECHNOLOGY (#MARTECH)
6. CUSTOMER LIFECYCLE
7. CUSTOMER MOMENT
8. OMNICHANNEL
9. DIGITAL TRANSFORMATION
10. CUSTOMER EXPERIENCE
11. DIGITAL MATURITY
12. DIGITAL BUSINESS
13. BIG DATA
14. ARTIFICIAL INTELLIGENCE (#AI)
7. PROGRAMMATIC AD (#ADTECH)
Demand-side Platform, Data Management Platform, Ad Exchange, Supply-side Platform
Confidential
“programmatic advertising” and “programmatic buying”
8. PROGRAMMATIC AD (#ADTECH)
Demand-side Platform, Data Management Platform, Ad Exchange, Supply-side Platform
ConfidentialSource: ANTS, IAB, Luma Partners, State of Digital, 2016
Programmatic media
buying, marketing
and advertising is the
algorithmic purchase
and sale of
advertising space in
real time. During this
process, software is
used to automate the
buying, placement,
and optimization of
media inventory via a
bidding system.
9. DEMAND-SIDE PLATFORM (#DSP)
Multichannel Audience Buying
ConfidentialSource: ANTS, IAB, Luma Partners, State of Digital, 2016
A demand-side
platform (DSP) is a
system that allows
buyers of digital
advertising inventory to
manage multiple ad
exchange and data
exchange accounts
through one interface.
(Wikipedia)
BUY EVERYTHING
IN DIGITAL WITH PROGRAMMATIC
VPAX
PREMIUM
PUBLISHERS
ANTS AD
EXCHANGE
AD
EXCHANGES
PARTNER
DATA & 3RD
DMPs
ADNETWORKS
SSPs
10. DATA MANAGEMENT PLATFORM (#DMP)
Anonymous & Audience data
Confidential
Sources: ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP, https://en.wikipedia.org/wiki/Customer_Data_Platform,
https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
A Data Management Platform (DMP) is a
system that allows the collection of
audience intelligence by advertisers and
ad agencies, thereby allowing better ad
targeting in subsequent campaigns. (IAB)
• Reach: Measurement and Optimization
• Tracking : User behaviors
• Mapping: Audience data (unify and enrichment)
• Segmentation: Create users segment
• Activate: Reuse segment
ACTIVE
• CRM
• Display
• Advertising
• Email
• Website
• Personalization
• Direct Mail
• Call Centers
• Search
• Social
Customer Data Platform (CDP)
Data Management Platform (DMP)
Demand-side Platform (DSP)
11. CUSTOMER DATA PLATFORM (#CDP)
Anonymous merged with CRM and Customers 360
Confidential
Sources: ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP, https://en.wikipedia.org/wiki/Customer_Data_Platform,
https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
https://www.connectivedx.com
A Customer Data Platform implemented with a proper governance plan to support it could
enable you to create a more complete picture of who your customers are by combining data
about them. This would enable you to do a few great things right off the bat, including:
• Statistically-driven segmentation. Instead of letting pure strategy drive segment
definitions, let your customer data show you how your customers break out organically
using variations on cluster analysis.
• Marketing placement strategy. By knowing more about your customers, you can
customize outbound messaging based on observed behavior. This capability is a core
function of most out-of-box CDPs.
• Aggregation of performance data for visualization. Performance analytics can be pushed
relatively easily from a CDP to a data visualization layer. This makes dashboarding using
custom tools much more actionable.
• Predictive modeling. This is something that everyone thinks they should be doing, but
are very likely not yet able to do it in a way that generates more than interesting
statistics. A CDP could enable predictive modeling that generates actionable insights,
which can then be used to drive and refine all of the other functions noted here.
• Personalization. The killer app of customer centricity, a CDP can be the central nexus of
customer understanding and push all aspects of a customer-centric strategy. In short, the
more data you have in one place, the more you know and can predict what experience
will be most relevant to your customers.
Customer Data Platform (CDP)
Data Management Platform (DMP)
12. Martech is the blending
of marketing and
technology. Virtually
anyone involved with
digital marketing is
dealing with martech,
since digital by its very
nature is technologically-
based. The term
“martech” especially
applies to major
initiatives, efforts and
tools that harness
technology to achieve
marketing goals and
objectives.
MARKETINGTECHNOLOGY (#MARTECH)
Automation to Personalization to 1:1
Confidential
14. CUTOMER LIFECYCLE
Customer Journey
ConfidentialSources: ANTS, https://www.smartinsights.com 2016
In customer
relationship
management
(CRM), customer
life cycle is a term
used to describe
the progression of
steps a
customer goes
through when
considering,
purchasing, using,
and maintaining
loyalty to a product
or service.
(Salesforce)
16. CUSTOMER MOMENT & MICRO-MOMENT
… Right Time, Right Message, Right People, Right Device
ConfidentialSources: ANTS, https://www.thinkwithgoogle.com 2016
There are 4 game-changing moments that really matter
17. OMNICHANNEL
Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
ConfidentialSources: ANTS, https://www.ecommercewiki.org 2016
Omnichannel is a cross-channel
business model that companies
use to improve their customer
experience. The approach has
applications in healthcare,
government, financial services,
retail and telecommunications
industries, and includes channels
such as physical locations, FAQ
webpages, social media, live web
chats, mobile applications and
telephone communication.
Companies that use omnichannel
contend that a customer values
the ability to be in constant
contact with a company through
multiple avenues at the same
time. (Wikipedia)
18. OMNICHANNEL
Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
ConfidentialSources: ANTS, https://www.ecommercewiki.org 2016
• Track across channels
• Identify under performing content – which
may require rethinking or user experience
changes
• Leverage content success (or content failure)
for planning
• Cast a wide net, all metrics, not one to
exclusion of the other
Using Metrics & Analytics
20. OMNICHANNEL
Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Confidential
To what extend are the following tools
/ platform important in supporting a
fundamental omnichannel capability?
Scale of 1-4 with 4 being “critically important”
How important are programmatic omnichannel
advertising formats (cross-platform, audience-driven,
targeted impressions) as drivers of customer
engagement, purchase activity and lifetime value?
Source: ANTS (2016)
Analytics
Standardized attribution
Campaign management
Data management platform (DMP)
Creative development
Email delivery
Marketing automation/marketing
Demand-side platform (DSP)
Media trading desk / Programmatic
Digital print / fulfillment
27. DIGITALTRANSFORMATION
Starbucks Digital Transformation
ConfidentialSources: ANTS, FPT 2016
30,000+ Stores
20B+ USD Rev.
Case Study:
Top 1 F&B
Starbucks
2008
Start Starbucks
Digital Ventures
Revamp My
Starbucks Ideas
2009
Starbuck Free
Wi-Fi
Starbuck Digital
Network
myStarbucks App
- Locate Store
- Learn about Coffee
- Build their own drinks
2010 2011 2013
Card Mobile
Apps
Mobile Payment
• Integration with
Square,…
• $621 million
sitting on the app
• 146M interest, or
8% profits
2015
Mobile Order &
Pay
• Same store sales
increased 9%
• 10.4 Active
Members
• 20% all in-store
transactions
(4M/y)
Starbucks Digital Customer Experience Transformation
32. DIGITAL BUSINESS
10,000+ Audience Segments
Confidential
Gartner defines digital
business as follows: “Digital
business is the creation of
new business designs by blurring
the digital and physical worlds.
... Digital business promises to
usher in an unprecedented
convergence of
people, business, and things
that disrupts
existing business models”.
36. ARTIFICIAL INTELLIGENCE (#AI)
10,000+ Audience Segments
Confidential
Artificial intelligence
(#AI) is intelligence
displayed by
machines, in contrast
with the natural
intelligence displayed
by humans and other
animals. (Wikipedia)
37. ARTIFICIAL INTELLIGENCE (#AI)
Our Expertise
Confidential
Computer Vision &
Pattern Recognition
User Behavior
Prediction
Natural Language
Processing
Business Analytics
Objects Detection
License Plate
Recognition
Driver Monitoring
People Counting
Available Parking Lots
DTV
Recommendation
Ad Recommendation
FPT-Play
ANTS
News Monitoring
System
IT Support Chatbot
Digital Advisor
Sentiment Analysis
Voice Control System
ANTS
SmartRouter
ANTS
Sources: FPT, ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform, https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
38. ANTS PROGRAMMATIC OMNICHANNEL
1. BIG DATA & CONNECTED DATA
2. AUDIENCE & 360 CUSTOMER PROFILE
3. DIGITAL COMPONENTS
4. OPTIMIZATION & INSIGHTS
5. DIGITAL EXPERIENCE
6. DIGITAL API
7. OPEN PLATFORM
ANTS PROGRAMMATIC OMNICHANNEL
39. OMNICHANNEL STREATEGY
7 Core Digital Programs | Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Confidential
DATA-DRIVEN
MARKETING & SALES TECHNOLOGY
MARKETING
MIX
ECOMMERCE
OMNICHANNEL
DigitalPrograms
MULTICHANNEL
ANTS PROGRAMMATIC OMNICHANNEL
DIGITAL BUSINESS &
BUSINESS INTELLIGENCE
40. OMNICHANNEL STREATEGY
7 Core Digital Programs | Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Confidential
O2O INTEGRATED
Customer Driven
SOLUTION
Ecommerce
Multichannel
Omnichannel
Data-Driven
Marketing &
Sales
Technology
Digital
Business &
Business
Intelligence
Marketing
Mix
46M Connected Consumers (grass)
SoLoMo = Customers in 5km radius near store
Wifi-connected (50m, dandelion flowers)
In-store
customers
Vietnam Internet 2017
Connected Consumers Cloud
• 46M Internet Users
• 44M Mobile Internet
• 120M Mobile Subscriptions
• 42M Active Mobile Social
Offline Consumers:
• Stores
• Offline Customers
• Online Customers
Pay
Customers
In-store
Customers
Wifi-connected
Social Location Mobile (SoLoMo)
Integrated
Customer Data Platform (CDP)
based on 1st Party Data
In-store
Pay
Customers
(tree leaf)
O2O campaigns can
return to the soil,
rejoining the ecological
etailer cycle
Targeted campaigns based
on 1st party data
can drive the customer to store
Communication, interaction around
product and brand share back to online
Customers order online and pickup
Use QR code + Mobile App
+ Digital Customer ID
to link offline transaction
CDP provide the audience data for
activating the Programmatic Audience Buying
41. 1
2
3
4 5
6
7
ANTS PROGRAMMATIC OMNICHANNEL
OMNICHANNEL INTEGRATED CUSTOMER DRIVEN SOLUTION
7 Core Digital Programs | Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Confidential
1. Contains information management and analytical capabilities. Data management programs
and analytical applications fuel data-driven decision making, and algorithms automate
discovery and action.
2. Personalized marketing technology for data collection, data classification, data analysis,
data transfer, and data scalability that creates a persistent, unified customer and combined to
create a single customer view.
3. Supports the back office and operations such as ERP and core systems for digital
experiences.
4. Supports the business operations, reporting, dashboards and online analytical processing
(OLAP) analysis of all business process and core system data.
5. Contains the main customer-facing elements such as customer and citizen portals,
multichannel commerce and customer apps.
6. API management, control and security are main elements.
7. Supports the creation of, and connection to, external ecosystems, 3PL, payments,
marketplaces, and communities.
42. OMNICHANNEL INTEGRATED CUSTOMER DRIVEN SOLUTION
7 Core Digital Programs | Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Confidential
Single Customer ID
External Partners
Single Employee ID
SaaS,PaaS,Micoservices
… others
ANTS PROGRAMMATIC OMNICHANNEL
• 7 Digital Programs
• 31 Digital Modules
43. OMNICHANNEL INTEGRATED CUSTOMER DRIVEN SOLUTION
7 Core Digital Programs | Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Sources: ANTS, OmniRetailExperts 2017
Single view
of the Customer
Single view
of Data
Single view of the
7-Eleven across all channels
Personal info
Purchase
history
Shopping
preferences
Likes &
Dislikes
Purchase
frequency
Loyalty
rewards
Inventory
Store
POS
Products & Prices
eCommerce
Mobile
commerce
Marketing
& Sales
Supply
data
Social
Call
center
Returns anywhere
Store
mPOS
TV
eCommerce
Mobile
commerce
Same price
everywhere
Fullfillment
anywhere
Social
Kiosk
ANTS PROGRAMMATIC OMNICHANNEL
1st yearToday 2nd year 3rd year
45. OMNICHANNEL & AUTOMATION
DIGITAL MARKETING-SALES
1. BIG DATA & CONNECTED DATA
2. AUDIENCE & 360 CUSTOMER PROFILE
3. DATA-DRIVEN PERFORMANCE MARKETING
4. AUTOMATION MARKETING
5. CHATBOT & ASSISTANCE
6. ECOMMERCE RECOMMENDATION
7. OMNICHANNEL CONTACT CENTER & CS
5-steps
Programmatic
Omnichannel
46. 1. BIG DATA & CONNECTED DATA
• Data Warehouse to Data Lake to Big Data
• Marketing & Sales & Customer 360 & CS & Social Data
• Business Data to Digital Business
• Automation to Personalization
47. CUSTOMER DATA PLATFORM
Marketing Automation, AdOpts, Programmatic
Confidential
Customer Data Platform
10,000+ Stores
1B+ USD Rev.
Case Study:
Top 1 Retail
in Thailand
Sources: FPT, ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform, https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
48. CUSTOMER DATA PLATFORM
Data Management Platform + CRM
Confidential
Online Online 2 Offline 2 Online Online
Customer Touch Points
• In-store Points / QR
• QR Bills/Transaction (POS)
• Wifi-touchpoints
• Call center
• CRM
• Digital Voucher
• Website & Mobile Web/App
• SMS/Email/Webpush/AppPush
• Social Official Account (FanPage)
• ChatBot (Facebook msg, Line)
• Marketing
• Ecommerce
• Mobile Number
• Email
• Social ID
• Device ID
Sources: FPT, ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform, https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
10,000+ Stores
1B+ USD Rev.
Case Study:
Top 1 Retail
in Thailand
49. CUSTOMER DATA PLATFORM
Data Management Platform + CRM
ConfidentialSources: FPT, ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform, https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
Pay
Customers
In-store
Customers
Wifi-connected
Social Location Mobile (SoLoMo)
Integrated
Customer Data Platform (CDP)
based on 1st Party Data
10,000+ Stores
1B+ USD Rev.
Case Study:
Top 1 Retail
in Thailand
50. 2. AUDIENCE & 360 CUSTOMER PROFILE
• Data Management Platform
• Data Customer Platform
• Marketing & Sales & Customer 360 & CS & Social Data
• ERFM Matrix & Business Data to Business Insight
51. 360 CUSTOMER VIEWS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
D
A
T
A
D
A
T
A
CustomerDataPlatform(CDP)=
DataManagementPlatform(DMP)+CRM
Programmatic&PredictiveMarketing
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
52. ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
E
ENGAGEMENT
The time on site,
time on product
Sources: ANTS, https://en.wikipedia.org/wiki/RFM_(customer_value)
53. ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Sources: ANTS, https://en.wikipedia.org/wiki/RFM_(customer_value)
54. ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Sources: ANTS, https://en.wikipedia.org/wiki/RFM_(customer_value)
55. CUSTOMER IDs = (A, B, C, …)
ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Sources: ANTS, https://en.wikipedia.org/wiki/RFM_(customer_value)
56. ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.CUSTOMER IDs = (A, B, C, …)
Case Study:
Top 2 Retail
in Vietnam
ERFM SEGMENTATION
/ SKUs >>> ACTIVATE
57. ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
ERFM SEGMENTATION
/ SKUs Recommendation
58. ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
ERFM SEGMENTATION
/ Customer LTV
59. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
GROW YOUR MARKETING DATABASE
60. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
61. Former CEO at Citi Express
O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Mapping Lead Data with Social Data (Facebook Profiles)
62. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Mapping Lead Data with Social Data (Facebook Profiles)
63. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
O2O-1: SCAN QR CODE TO GET SURPRISING DISCOUNT
Mechanism:
- Every phone collection will has the QR code (randomly).
- User visit offline store, can scan to get the hidden discount
number (20%, 30%, 90%) behind the QR code on the
shoes, after receive randomly discount voucher online,
user can visit website to buy products with discount price.
Requirement:
- QR Code list
- Promotion products list.
Recommended, since easy to apply and interesting
way as a game for customer to hunt prize.
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
64. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
O2O-2: WIFI IN STORE integrated with DMP & CDP (CRM)
Mechanism:
- Apply for the shopper/consultant who go with our
customers.
- User visit store and wait for their friend to try products will
need to submit their email to get access store wifi.
Requirement:
- Wifi set up
- DMP set up
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
65. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
O2O-3: SHORT SURVEY
Mechanism:
- We make a short survey (around 5 questions) to get
visitors information (email, evaluation about service…)
Requirement:
- Survey question list
- Person to do the survey.
Recommended since easy to apply and also can get
the feedback from customers.
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
66. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
O2O-4: POSM
Mechanism:
- Standee to introduce online promotion (register via email to
get discount voucher…)
Requirement:
- POSM production
Must have, to build awareness for website.
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
67. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
O2O-5: IPAD FOR SALE MAN
Mechanism:
- Sale man to help customer leave email to get discount
online.
Requirement:
- Ipad/tablet
- Dedicated sale man to follow project
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
68. O2O CUSTOMER DATA MAPPING
O2O + CRM + Customer Data Platform + Programmatic
Confidential
O2O-6: USE GOOGLE and FACEBOOK DMPs
Mechanism:
- Leverage CRM data + Customer Data Platform to
synchronize with Google’s DMP and Facebook’s DMP for
mapping the email + phone via campaigns.
Requirement:
- Customer Data Platform
- Programmatic DSP
CRM
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
69. 3. DATA-DRIVEN PERFORMANCE MARKETING
• Data Management Platform
• Customer Data Platform
• Demand-side Platform
• Online 2 Offline
70. OMNICHANNEL + CUSTOMER DATA PLATFORM
Confidential
Reactivation & Advocacy
Retention
Sales
Stores &
Websites & Apps
Lead
Intent
Consideration
Awareness
Omnichannel Customer Data Platform
D
A
T
A
D
A
T
AO2O
Retargeting
Email, SMS,
Call, Display
Brand Campaign
Performance
Campaign
Lead Generation &
CPI Campaign
Dynamic &
Personalized
Content
eCommerce
Customer Support
Loyalty & Points
Remarketing
Campaign
KPIs:
• Unique visitors
• Value per visit
• Fan/Followers
KPIs:
• Unique Reach
• In-target
KPIs:
• Leads / Lead conversion rate
• App Installs / Install CR
• Time on Site
• Shares/Comments/Likes
• Pageviews/Visit
KPIs:
• Sales (on and offline-
influence)
• Revenue / Profit
• Average Order Value
• Cost in Revenue
• ROAS
KPIs:
• Repeat Purchase (LTV) / CLM
• Satisfaction and Loyalty
• Advocacy
DataManagementPlatform(DMP)
(cookiesID,deviceID,socialID,…)
CRM
(customerID,mobile,…)
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
GIẢIPHÁPQUẢNGCÁOONLINETỰĐỘNGĐAKÊNH
71. AUDIENCE BUYING: IN-TARGET AND PERFORMANCE
10,000+ Audience Segments
Confidential
PROGRAMMATIC BUYING
AD OPTIMIZATION
MONITORING
ANALYSIS
REPORTING
ANTS AD EXCHANGE
PREMIUM PUBLISHERS
ADNETWORKS
AD EXCHANGES
SSPs
DIGITAL PLATFORM (DSP) AD INVENTORIES
ANTS DMP MEDIA DATA
CRM DATA PARTNER DATA & 3RD DMPs
CUSTOMER DATA PLATFORM (CDP) & DATA MANAGEMENT PLATFORM (DMP)
Sources: ANTS,
https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform,
https://en.wikipedia.org/wiki/Demand-side_platform,
https://en.wikipedia.org/wiki/Real-time_bidding
Customer
72. RIGHT AUDIENCE : IN-TARGET AND PERFORMANCE
10,000+ Audience Segments in DMP
Confidential
73. RIGHT AUDIENCE : IN-TARGET AND PERFORMANCE
10,000+ Audience Segments in DMP
Confidential
77. RIGHT AUDIENCE : IN-TARGET AND PERFORMANCE
10,000+ Audience Segments
ConfidentialSource: Centerline Digital
OMNICHANNEL–MARKETINGMIX
78. 4. AUTOMATION MARKETING
• Customer Data Platform
• CRM
• Demand-side Platform
• Automation to Personalization
79. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
80. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH
81. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH
82. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH
83. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
COMMUNICATION
CHANNEL & TRIGGERS
SHOPPING CART
ABANDONMENT
X
GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH
84. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
X
GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH
85. GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH
AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
86. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
87. AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
91. ECOMMERCE RECOMMENDATION
10,000+ ERFM Segments leveraging data from CDP & DMP
Confidential
ERFM SEGMENTATION
/ SKUs Recommendation
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
92. MOBILE ECOMMERCE RECOMMENDATION
10,000+ ERFM Segments leveraging data from CDP & DMP
Confidential
100000+ Merchants
5M SKUs
Case Study:
Top 2
Ecommerce
in Vietnam
93. 7. OMNICHANNEL CC & CS
• Online 2 Offline Mapping
• Call Center to Multi Social-Media Communication
• Recommendation
• Automation to Personalization
94. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
95. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
➔ Call from personal cellphone using
company number
➔ Directory: name with extension
integrated with DMP and CDP + CRM
➔ Chat and Share files
➔ Economy battery with waiting call via
push notification
➔ Chat directly with Customer from
mobile app to web, skype, viber,
facebook
➔ iOS and Android
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
96. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
97. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
98. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
99. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
100. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
101. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
102. OMNICHANNEL CONTACT CENTER & CS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP
104. Did you know?
• Ants are capable of carrying objects 100x their
own body weight - HighScalbility
• Ants are animal has the highest Brain-to-body
mass ratio 1:7 – Intellectual
• Ants are power animal symbol of team work,
well-organized, hard-working and patience -
Teamwork
• Ants may be smallish in nature, but never
underrate their speed – Fast
• Ants are spend time chomping it big food into
smaller pieces to make it easier for individual
ants to carry, or work together to carry it
whole. – Big Data VS Small Data = “Value”
ANTS’s vision is to unleash the full economic potential of digital business.
ANTSTEAM
105. THANKS FOR
WATCHINGANTS ONLINE ADVERTISING SOLUTION PTE. LTD.
dat@antsprogrammatic.com | http://antsprogrammatic.com
Office: +84 8730 99199
SINGAPORE OFFICE
Singapore : #8 Kallang Avenue, #12-09 Aperia Tower 1, Singapore 339509
INDONESIA OFFICE
Indonesia : One Pacific Place, 15th Fl., Sudirman Central Business Distr. Jl. Jend. Sudirman Kav. 52-53 Jakarta 12190, Indonesia
VIETNAM OFFICE
HCM (HQ) : #24 - #32 D6, Sai Gon Pearl Villas, 92 Nguyen Huu Canh Str., Ward 22, Binh Thanh Dist., HCMC
HN : #Floor 2 - Toong, 25T2 Nguyen Thi Thap Str., Trung Hoa Nhan Chinh, Ha Noi