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Advanced Social
Media Strategies
Build Brand, Create Customers and
Energize Evangelists



Presented by:
Kent Lewis
(@KentLewis)
President & Founder
Anvil Media, Inc.
503.260.6700
kent@anvilmediainc.com
About Anvil Media




Anvil Media, Inc. is digital marketing agency specializing in search engine
marketing services, including search engine optimization, pay-per-click
management, online reputation management, mobile & social media
marketing services.
Some of Our Clients
Anvil Key Differentiators


100% of account team Google AdWords & Analytics
certified
100% of account team published and spoken in the
industry
High client & employee retention
Founding member of SEMpdx trade association
Social Media & PPC Training partner with OMI &
Wharton
Expertise in technology and entertainment
Majority of clients come from word-of-mouth and
referrals
Award winning: PBJ Fastest Growing, Inc 5,000, AMA
MAX
Agenda

Social Media Background
Platform Updates
   Facebook
   Twitter
   LinkedIn
   Google+
   YouTube
   SlideShare
   Quora
   Foursquare
Resources & Q&A
Social Media Trends
Social Media Trends
Key Social Media Strategies

•   Community building                           20.41%
•   Blogging                                     19.39%
•   Social monitoring (and responding)                    19.39%
•   Providing customer support                   15.31%
•   Creating videos                              12.24%
•   Microblogging                                7.14%
•   Participating in groups, forums, Q&A sites   6.12%
Social Media Trends
Benefits of Social Media


Gain industry and constituent insights
Provide affordable customer service
Create or extend brand awareness
Build community & thought leadership
Generate measurable top line revenue
Social Media Success Factors

Relevance
Value
Commitment
Honesty
Transparency
Social Media: E=MC2 Strategy




(E) = Engagement & Empowerment
(M) = Monitoring & Measurement
(C) = Connect, Create, Communicate &
  Collaborate
Facebook: Lion Brand
 R&D (Polls)
 Contests & promotion
 Tools: Wildfire & NorthSocial
Facebook: gDiapers
 Targeted advertising
 Engagement up 156%
 Revenue up 222%
Facebook: Intel
 Customized interface
 Embedded & linked videos
 Deals tab promotes sales
Twitter: Cox
 Customer service
 Dedicated team
 Tool: Parature
Twitter: Hotel Max
 Sales & support strategy
 2x SoMe Award winner
 Tool: HootSuite
Twitter: TNC
 Promoted Tweets
 Promoted Trends
 Promoted Profiles
LinkedIn: Axway
 Targeted ads
 25% conversion rate
 Lowest CPA ever
LinkedIn: Formic Media
 Services tab w/ API
 New Company status updates
 Request recommendations
LinkedIn: Dell
 Product & Service Spotlight
 Embedded YouTube video
 101 recommendations
Google+: Facebook Killer?
 Create & join Circles & Hangouts
 Business profiles rolling out
 Higher SEO-value
YouTube: Insight Schools
 InVideo Ad Placements
 375% better CTR than display
 View-through conversions 2x
YouTube: Diane Morgan
 “How To” thought leadership
 Embed videos on website
 Increases book sales
YouTube: Cisco
 Customized channel
 Extensive content & engagement
 Integration with Twitter & Facebook
SlideShare: Formic Media
 Create & optimize profile
 Upload & optimize slides
 Utilize for research & sales
Quora: Q&A
 Ask & answer questions
 Syndicate to blog & Twitter
 Secure Best Answers
 Alternatives: Focus, LinkedIn
Foursquare: Check-in/LBS
 Claim listing & ad Specials
 Monitor tips & reward Mayor
 Consider News Page & Badge
 New NFC feature rolling out
Summary

Customize profiles, using latest tools & tech
Focus on R&D & customer service via social
Optimize profiles to increase visibility in search
Create educational “thought leadership” content
Develop sales-centric content strategies
Test advertising on social all platforms
Treat social fans & followers as affinity partners
Resources
Articles
Death by Discount: How Brands Fuel Unrealistic Consumer Expectations
http://blogs.imediaconnection.com/blog/2011/10/24/death-by-discount-via-social-media/
9 ways to Lose Friends and Alienate People in Social Media
http://www.imediaconnection.com/content/30157.asp
How to Become a Social Media Guru in 3 Easy Steps
http://blogs.imediaconnection.com/blog/2011/07/23/3-step-social-media-guru/
Advanced LinkedIn Strategies for Marketers
http://www.imediaconnection.com/content/29335.asp
5 Reasons for Brands Not to Outsource Social Media Marketing
http://blogs.imediaconnection.com/blog/2011/03/14/outsourcing-social-media-management/
Why Only Idiots Promote Their Brand’s Facebook Page via Traditional Media
http://blogs.imediaconnection.com/blog/2011/01/19/facebook-vs-traditional-media/
6 Social Media Platforms At-a-Glance
http://www.imediaconnection.com/content/24165.asp

Whitepapers
The Marketer’s Guide to Getting Started with Social Media Marketing
http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/social-media-marketing-white-
paper
The Marketer’s Guide to Location-Based Social Networking
http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/location-based-social-networking-
whitepaper
The Marketer’s Guide to Optimizing Your Web Content for Search Engines
http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/seo-white-paper
The Advanced Guide to Pay-Per-Click (PPC) Marketing
http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/advanced-pay-per-click-marketing-
white-paper
Recommended Services

Social Media Audit & Plan (contact for pricing)
  Comprehensive competitive benchmark audit
  Key Performance Indicator (KPI) selection
  Platform selection (based on audience & objective
  Platform optimization
  Content strategy
  Analytics & measurement plan
  Tool and multi-profile integration
  Employee guidelines
  Team training
Q&A & Next Steps

Read Anvil’s blog, articles & white papers
Subscribe to our newsletter or follow us on
  Twitter
Contact us with questions about our Social
  services


           Kent Lewis President
           Anvil Media, Inc.
           310 NE Failing Street
           Portland, OR 97212
           O: 503.595.6050 x223
           M: 503.260.6700
           kent@anvilmediainc.com
           Twitter & Skype: @kentjlewis
           LinkedIn: kentlewis

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Anvil Advanced Social Media Webinar - Nov. 2011

  • 1. Advanced Social Media Strategies Build Brand, Create Customers and Energize Evangelists Presented by: Kent Lewis (@KentLewis) President & Founder Anvil Media, Inc. 503.260.6700 kent@anvilmediainc.com
  • 2. About Anvil Media Anvil Media, Inc. is digital marketing agency specializing in search engine marketing services, including search engine optimization, pay-per-click management, online reputation management, mobile & social media marketing services.
  • 3. Some of Our Clients
  • 4. Anvil Key Differentiators 100% of account team Google AdWords & Analytics certified 100% of account team published and spoken in the industry High client & employee retention Founding member of SEMpdx trade association Social Media & PPC Training partner with OMI & Wharton Expertise in technology and entertainment Majority of clients come from word-of-mouth and referrals Award winning: PBJ Fastest Growing, Inc 5,000, AMA MAX
  • 5. Agenda Social Media Background Platform Updates Facebook Twitter LinkedIn Google+ YouTube SlideShare Quora Foursquare Resources & Q&A
  • 8. Key Social Media Strategies • Community building 20.41% • Blogging 19.39% • Social monitoring (and responding) 19.39% • Providing customer support 15.31% • Creating videos 12.24% • Microblogging 7.14% • Participating in groups, forums, Q&A sites 6.12%
  • 10. Benefits of Social Media Gain industry and constituent insights Provide affordable customer service Create or extend brand awareness Build community & thought leadership Generate measurable top line revenue
  • 11. Social Media Success Factors Relevance Value Commitment Honesty Transparency
  • 12. Social Media: E=MC2 Strategy (E) = Engagement & Empowerment (M) = Monitoring & Measurement (C) = Connect, Create, Communicate & Collaborate
  • 13. Facebook: Lion Brand  R&D (Polls)  Contests & promotion  Tools: Wildfire & NorthSocial
  • 14. Facebook: gDiapers  Targeted advertising  Engagement up 156%  Revenue up 222%
  • 15. Facebook: Intel  Customized interface  Embedded & linked videos  Deals tab promotes sales
  • 16. Twitter: Cox  Customer service  Dedicated team  Tool: Parature
  • 17. Twitter: Hotel Max  Sales & support strategy  2x SoMe Award winner  Tool: HootSuite
  • 18. Twitter: TNC  Promoted Tweets  Promoted Trends  Promoted Profiles
  • 19. LinkedIn: Axway  Targeted ads  25% conversion rate  Lowest CPA ever
  • 20. LinkedIn: Formic Media  Services tab w/ API  New Company status updates  Request recommendations
  • 21. LinkedIn: Dell  Product & Service Spotlight  Embedded YouTube video  101 recommendations
  • 22. Google+: Facebook Killer?  Create & join Circles & Hangouts  Business profiles rolling out  Higher SEO-value
  • 23. YouTube: Insight Schools  InVideo Ad Placements  375% better CTR than display  View-through conversions 2x
  • 24. YouTube: Diane Morgan  “How To” thought leadership  Embed videos on website  Increases book sales
  • 25. YouTube: Cisco  Customized channel  Extensive content & engagement  Integration with Twitter & Facebook
  • 26. SlideShare: Formic Media  Create & optimize profile  Upload & optimize slides  Utilize for research & sales
  • 27. Quora: Q&A  Ask & answer questions  Syndicate to blog & Twitter  Secure Best Answers  Alternatives: Focus, LinkedIn
  • 28. Foursquare: Check-in/LBS  Claim listing & ad Specials  Monitor tips & reward Mayor  Consider News Page & Badge  New NFC feature rolling out
  • 29. Summary Customize profiles, using latest tools & tech Focus on R&D & customer service via social Optimize profiles to increase visibility in search Create educational “thought leadership” content Develop sales-centric content strategies Test advertising on social all platforms Treat social fans & followers as affinity partners
  • 30. Resources Articles Death by Discount: How Brands Fuel Unrealistic Consumer Expectations http://blogs.imediaconnection.com/blog/2011/10/24/death-by-discount-via-social-media/ 9 ways to Lose Friends and Alienate People in Social Media http://www.imediaconnection.com/content/30157.asp How to Become a Social Media Guru in 3 Easy Steps http://blogs.imediaconnection.com/blog/2011/07/23/3-step-social-media-guru/ Advanced LinkedIn Strategies for Marketers http://www.imediaconnection.com/content/29335.asp 5 Reasons for Brands Not to Outsource Social Media Marketing http://blogs.imediaconnection.com/blog/2011/03/14/outsourcing-social-media-management/ Why Only Idiots Promote Their Brand’s Facebook Page via Traditional Media http://blogs.imediaconnection.com/blog/2011/01/19/facebook-vs-traditional-media/ 6 Social Media Platforms At-a-Glance http://www.imediaconnection.com/content/24165.asp Whitepapers The Marketer’s Guide to Getting Started with Social Media Marketing http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/social-media-marketing-white- paper The Marketer’s Guide to Location-Based Social Networking http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/location-based-social-networking- whitepaper The Marketer’s Guide to Optimizing Your Web Content for Search Engines http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/seo-white-paper The Advanced Guide to Pay-Per-Click (PPC) Marketing http://www.anvilmediainc.com/search-engine-marketing-resources/free-white-papers/advanced-pay-per-click-marketing- white-paper
  • 31. Recommended Services Social Media Audit & Plan (contact for pricing) Comprehensive competitive benchmark audit Key Performance Indicator (KPI) selection Platform selection (based on audience & objective Platform optimization Content strategy Analytics & measurement plan Tool and multi-profile integration Employee guidelines Team training
  • 32. Q&A & Next Steps Read Anvil’s blog, articles & white papers Subscribe to our newsletter or follow us on Twitter Contact us with questions about our Social services Kent Lewis President Anvil Media, Inc. 310 NE Failing Street Portland, OR 97212 O: 503.595.6050 x223 M: 503.260.6700 kent@anvilmediainc.com Twitter & Skype: @kentjlewis LinkedIn: kentlewis

Notas del editor

  1. -Facebook: ads, customer service & R&D (Lion Brand, polls), contests & tools (NorthSocial, Sprout, Wildfire, etc.)
  2. -Facebook: ads, customer service & R&D (Lion Brand, polls), contests & tools (NorthSocial, Wildfire, etc.)
  3. -Facebook: ads, customer service & R&D (Lion Brand, polls), contests & tools (NorthSocial, Wildfire, etc.)
  4. -Twitter: sponsored tweets (TNC), customer service apps (Cox Parature), keyword trending & content ideas
  5. -Twitter: sponsored tweets (TNC), customer service apps (Cox Parature), keyword trending & content ideas
  6. -Twitter: sponsored tweets (TNC), customer service apps (Cox Parature), keyword trending & content ideas
  7. -LinkedIn: ads (Axway, int’l english), service descriptions & recommendations (Formic), API integration (share button)
  8. -LinkedIn: ads (Axway, int’l english), service descriptions & recommendations (Formic), API integration (share button)
  9. -LinkedIn: ads (Axway, int’l english), service descriptions & recommendations (Formic), API integration (share button)
  10. -YouTube: ads, thought leadership, customer service & sales-centric content strategies
  11. -YouTube: ads, thought leadership, customer service & sales-centric content strategies
  12. -YouTube: ads, thought leadership, customer service & sales-centric content strategies
  13. -SlideShare-Google Places (Hotpot, Latitude, Boost, etc.)-Facebook Places (Deals, etc.)
  14. -Quora
  15. -Quora