Sri Gopalakrishnan discusses how eBay is evolving to enable connected commerce across multiple devices. He notes that technology is driving changes in consumer behavior, with people now expecting seamless access to goods on any device. eBay has seen rapid growth in mobile usage, with 30% of transactions coming from mobile by mid-2013. Gopalakrishnan outlines eBay's vision of connected commerce, where business processes and data are exposed coherently across all participants and devices. However, eBay's current architecture of 300+ APIs and 500+ internal services is difficult for developers to use. eBay is implementing a "Commerce OS" to standardize services, data models and governance to better support multi-device connected commerce.