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Fair Housing
What’s New on the Scene?
Nadeen Green, Senior Counsel
 For Rent Media Solutions™
AppFolio

                         • Web-based property
                           management software
                         • Complete Solution Includes
                               •    Property Mgmt & Accounting
                               •    Online rent collection (free)
                               •    Prospect / Guest Card Tracking
                               •    Marketing
                               •    Website
                               •    Payment processing
                               •    Online applications
                               •    Resident Screening


     So You Run a More Successful Business

             ©2012 AppFolio, Inc. All Rights Reserved.
Grace Hill

• Leading Education Provider

• Apartment-Industry
  Specific Training
• Vision Learning
  Management System (LMS)
• Custom Course
  Development
• www.gracehilllearning.com
Nadeen is not your attorney…


                                              …so today’s
                                              presentation is
                                              educational and
                                              informative,
                                              but it is not legal
                                              advice.

      ©2012 AppFolio, Inc. All Rights Reserved.
LGBT Americans

LGBT refers to the
community of those who are:

•   Lesbian
•   Gay
•   Bisexual
•   Transgendered


            ©2012 AppFolio, Inc. All Rights Reserved.
LGBT Americans
HUD’s new Equal Access to Housing Rules apply to
housing that is financed or insured by HUD:

4. such housing must be made available without regard to
actual, perceived sexual orientation, gender identity,
or marital status

2. owners and operators cannot inquire about
sexual orientation or gender identity
nor deny housing on that basis        and…



             ©2012 AppFolio, Inc. All Rights Reserved.
LGBT Americans

                       3. “family” includes LGBT individuals and
                       couples as eligible for HUD’s public
                       housing and voucher programs

                       4. sexual orientation and gender
                       identification cannot be considered in
                       FHA-insured mortgages

                       excerpted from January 2012 article by Shaun Donovan, HUD
                       Secretary


    ©2012 AppFolio, Inc. All Rights Reserved.
LGBT Americans
While this Rule applies only in
the HUD sector, it could likely
in the future become required
for
conventional properties.

So what?

LGBT should be a non-issue
for you, as it is not part of the
3 step analysis of what
makes a good resident.

               ©2012 AppFolio, Inc. All Rights Reserved.
What makes a good resident?

2. Is the person’s income appropriate
   for the housing?

2. Will the person be able to take care
   of the apartment?

3. Will the person be able to abide
   by your community rules?

  How easy is that?
            ©2012 AppFolio, Inc. All Rights Reserved.
Side Bar!
                 •     Is the person’s income appropriate for the
                       housing?

                 •     Will the person be able to take care of the
                       apartment?

                 •     Will the person be able to abide by your
                       community rules?

                            Remember that Persons with Disabilities
                       (PWDs) do not have to take care of the
                       apartment or comply with your rules themselves.
                        They can arrange for this to be accomplished
                       through others. Watch out for “independent
                       living” requirements.
     ©2012 AppFolio, Inc. All Rights Reserved.
Domestic Violence
This has become an issue
because statistically
more women than men are
victims of domestic abuse.

When such victims are evicted
or their leases not renewed,
there is a gender bias
(and gender is a fair housing
protected class).
         ©2012 AppFolio, Inc. All Rights Reserved.
Domestic Violence
                         Check your State laws for any
                         Domestic Violence legislation;
                         you may have to:

                         •      allow residents to change locks
                         •      allow residents to terminate the
                                lease
                         •      allow residents to remain
                                despite a domestic violence
                                incident that would otherwise
                                be a lease violation

     ©2012 AppFolio, Inc. All Rights Reserved.
Domestic Violence

Ponder the words of Kary Moss, executive
director of the Michigan ACLU (which filed
suit against a Detroit landlord for evicting a
woman whose ex-boyfriend trashed her
apartment while she was not home because
this was a failure to “properly supervise
guests”):

“All too often women are victimized
twice – first by an abuser and again
by a landlord.”

              ©2012 AppFolio, Inc. All Rights Reserved.
And now…


  …time for a polling question!




      ©2012 AppFolio, Inc. All Rights Reserved.
Service Animals

Despite the ADA decision in 2011, under the FHA it’s
not “just guide dogs”:


1. Dogs assist their humans as to issues
   related to diabetes (sensing blood
sugar levels) and FAS – fetal alcohol
syndrome (calming effect on child).

2. Miniature horses guide the blind.


        And…
Service Animals
                                3. Iguanas can assist with
                                depression.

                                4. Monkeys assist those with
                                physical challenges.

                                But the good news is that residents pick up the
                                waste!

                                Federal Register, Vol. 73, No.208,
                                Monday, October 27, 2008, page 63836.



     ©2012 AppFolio, Inc. All Rights Reserved.
Criminal Background

You may be precluded from
performing criminal background
checks under the theory of
disparate impact.

What is disparate impact?




          ©2012 AppFolio, Inc. All Rights Reserved.
Disparate Impact

The adverse effect of a practice or standard that is
neutral and non-discriminatory in its intention, but,
nonetheless, disproportionately affects individuals
who belong to a particular group that is
protected under the law.


                “pseudofolliculitis barbae”

          ©2012 AppFolio, Inc. All Rights Reserved.
Could this mean…

...you must take
  Section 8
  residents?

…no more
 income
 standards?
       ©2012 AppFolio, Inc. All Rights Reserved.
Email name profiling

• Respond to emails
or online guest cards
 promptly

• Consider the risks
in “personalizing”
responses



            ©2012 AppFolio, Inc. All Rights Reserved.
Email name profiling
“Landlords favor whites by responding
quicker, writing e-mails that are longer,
and using more positive language…
landlords choose to discriminate by
encouraging white tenants through positive
language instead of discouraging African
American tenants through negative
language.”

Andrew Hanson, Zackary Hawley, Aryn Taylor
Subtle Discrimination in the Rental Housing Market:
Evidence from E-mail Correspondence with Landlords (2011)
                   ©2012 AppFolio, Inc. All Rights Reserved.
Social Media
Social Media Marketing = Advertising
   = Fair Housing Considerations




      ©2012 AppFolio, Inc. All Rights Reserved.
Social Media

                                          What do You see
                                            about Me ?


                                                What do I see
                                                 about YOU ?


    ©2012 AppFolio, Inc. All Rights Reserved.
And now…


  …another polling question!




      ©2012 AppFolio, Inc. All Rights Reserved.
Side Bar

• Don’t post anyone’s photo anywhere
  without a model release.

2. Keep your Model Releases FOREVER (and ever)!
3. Remember that employees at your community
   need to sign a Model Release if you are ever
   going to show them (or have their voices) in any
   of your advertising, SM or otherwise.

          ©2012 AppFolio, Inc. All Rights Reserved.
And now…


  …our last polling question!




      ©2012 AppFolio, Inc. All Rights Reserved.
Hoarding

Hoarding may or may not
be a fair housing issue,
but an issue it certainly is.

Risk management would
suggest that you attempt
reasonable accommodation
as you would for a PWD.


          ©2012 AppFolio, Inc. All Rights Reserved.
Hoarding
1. Being able to see their “belongings”
   may make hoarders more willing to put
   their things “away.” Remove cupboard doors.

5. Give specifics when communicating:
    “Nothing may block windows or electrical
     outlets”
    “All food items must be in containers
      to avoid attracting pests”

Thank you Craig McMahon with Kimball, Tirey and St. John.
             ©2012 AppFolio, Inc. All Rights Reserved.
Now it’s time to say good-bye
     One of Nadeen’s favorite quotations:

  “The legal system can force open doors and
     sometimes even knock down walls,
          but it cannot build bridges.

                     That job belongs to
                       you and me.”

   Justice Thurgood Marshall, United States Supreme Court

         ©2012 AppFolio, Inc. All Rights Reserved.

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AppFolio / Grace Hill Fair Housing Webinar Featuring Nadeen Green

  • 1. Fair Housing What’s New on the Scene? Nadeen Green, Senior Counsel For Rent Media Solutions™
  • 2. AppFolio • Web-based property management software • Complete Solution Includes • Property Mgmt & Accounting • Online rent collection (free) • Prospect / Guest Card Tracking • Marketing • Website • Payment processing • Online applications • Resident Screening So You Run a More Successful Business ©2012 AppFolio, Inc. All Rights Reserved.
  • 3. Grace Hill • Leading Education Provider • Apartment-Industry Specific Training • Vision Learning Management System (LMS) • Custom Course Development • www.gracehilllearning.com
  • 4. Nadeen is not your attorney… …so today’s presentation is educational and informative, but it is not legal advice. ©2012 AppFolio, Inc. All Rights Reserved.
  • 5. LGBT Americans LGBT refers to the community of those who are: • Lesbian • Gay • Bisexual • Transgendered ©2012 AppFolio, Inc. All Rights Reserved.
  • 6. LGBT Americans HUD’s new Equal Access to Housing Rules apply to housing that is financed or insured by HUD: 4. such housing must be made available without regard to actual, perceived sexual orientation, gender identity, or marital status 2. owners and operators cannot inquire about sexual orientation or gender identity nor deny housing on that basis and… ©2012 AppFolio, Inc. All Rights Reserved.
  • 7. LGBT Americans 3. “family” includes LGBT individuals and couples as eligible for HUD’s public housing and voucher programs 4. sexual orientation and gender identification cannot be considered in FHA-insured mortgages excerpted from January 2012 article by Shaun Donovan, HUD Secretary ©2012 AppFolio, Inc. All Rights Reserved.
  • 8. LGBT Americans While this Rule applies only in the HUD sector, it could likely in the future become required for conventional properties. So what? LGBT should be a non-issue for you, as it is not part of the 3 step analysis of what makes a good resident. ©2012 AppFolio, Inc. All Rights Reserved.
  • 9. What makes a good resident? 2. Is the person’s income appropriate for the housing? 2. Will the person be able to take care of the apartment? 3. Will the person be able to abide by your community rules? How easy is that? ©2012 AppFolio, Inc. All Rights Reserved.
  • 10. Side Bar! • Is the person’s income appropriate for the housing? • Will the person be able to take care of the apartment? • Will the person be able to abide by your community rules? Remember that Persons with Disabilities (PWDs) do not have to take care of the apartment or comply with your rules themselves. They can arrange for this to be accomplished through others. Watch out for “independent living” requirements. ©2012 AppFolio, Inc. All Rights Reserved.
  • 11. Domestic Violence This has become an issue because statistically more women than men are victims of domestic abuse. When such victims are evicted or their leases not renewed, there is a gender bias (and gender is a fair housing protected class). ©2012 AppFolio, Inc. All Rights Reserved.
  • 12. Domestic Violence Check your State laws for any Domestic Violence legislation; you may have to: • allow residents to change locks • allow residents to terminate the lease • allow residents to remain despite a domestic violence incident that would otherwise be a lease violation ©2012 AppFolio, Inc. All Rights Reserved.
  • 13. Domestic Violence Ponder the words of Kary Moss, executive director of the Michigan ACLU (which filed suit against a Detroit landlord for evicting a woman whose ex-boyfriend trashed her apartment while she was not home because this was a failure to “properly supervise guests”): “All too often women are victimized twice – first by an abuser and again by a landlord.” ©2012 AppFolio, Inc. All Rights Reserved.
  • 14. And now… …time for a polling question! ©2012 AppFolio, Inc. All Rights Reserved.
  • 15. Service Animals Despite the ADA decision in 2011, under the FHA it’s not “just guide dogs”: 1. Dogs assist their humans as to issues related to diabetes (sensing blood sugar levels) and FAS – fetal alcohol syndrome (calming effect on child). 2. Miniature horses guide the blind. And…
  • 16. Service Animals 3. Iguanas can assist with depression. 4. Monkeys assist those with physical challenges. But the good news is that residents pick up the waste! Federal Register, Vol. 73, No.208, Monday, October 27, 2008, page 63836. ©2012 AppFolio, Inc. All Rights Reserved.
  • 17. Criminal Background You may be precluded from performing criminal background checks under the theory of disparate impact. What is disparate impact? ©2012 AppFolio, Inc. All Rights Reserved.
  • 18. Disparate Impact The adverse effect of a practice or standard that is neutral and non-discriminatory in its intention, but, nonetheless, disproportionately affects individuals who belong to a particular group that is protected under the law. “pseudofolliculitis barbae” ©2012 AppFolio, Inc. All Rights Reserved.
  • 19. Could this mean… ...you must take Section 8 residents? …no more income standards? ©2012 AppFolio, Inc. All Rights Reserved.
  • 20. Email name profiling • Respond to emails or online guest cards promptly • Consider the risks in “personalizing” responses ©2012 AppFolio, Inc. All Rights Reserved.
  • 21. Email name profiling “Landlords favor whites by responding quicker, writing e-mails that are longer, and using more positive language… landlords choose to discriminate by encouraging white tenants through positive language instead of discouraging African American tenants through negative language.” Andrew Hanson, Zackary Hawley, Aryn Taylor Subtle Discrimination in the Rental Housing Market: Evidence from E-mail Correspondence with Landlords (2011) ©2012 AppFolio, Inc. All Rights Reserved.
  • 22. Social Media Social Media Marketing = Advertising = Fair Housing Considerations ©2012 AppFolio, Inc. All Rights Reserved.
  • 23. Social Media What do You see about Me ? What do I see about YOU ? ©2012 AppFolio, Inc. All Rights Reserved.
  • 24. And now… …another polling question! ©2012 AppFolio, Inc. All Rights Reserved.
  • 25. Side Bar • Don’t post anyone’s photo anywhere without a model release. 2. Keep your Model Releases FOREVER (and ever)! 3. Remember that employees at your community need to sign a Model Release if you are ever going to show them (or have their voices) in any of your advertising, SM or otherwise. ©2012 AppFolio, Inc. All Rights Reserved.
  • 26. And now… …our last polling question! ©2012 AppFolio, Inc. All Rights Reserved.
  • 27. Hoarding Hoarding may or may not be a fair housing issue, but an issue it certainly is. Risk management would suggest that you attempt reasonable accommodation as you would for a PWD. ©2012 AppFolio, Inc. All Rights Reserved.
  • 28. Hoarding 1. Being able to see their “belongings” may make hoarders more willing to put their things “away.” Remove cupboard doors. 5. Give specifics when communicating:  “Nothing may block windows or electrical outlets”  “All food items must be in containers to avoid attracting pests” Thank you Craig McMahon with Kimball, Tirey and St. John. ©2012 AppFolio, Inc. All Rights Reserved.
  • 29. Now it’s time to say good-bye One of Nadeen’s favorite quotations: “The legal system can force open doors and sometimes even knock down walls, but it cannot build bridges. That job belongs to you and me.” Justice Thurgood Marshall, United States Supreme Court ©2012 AppFolio, Inc. All Rights Reserved.

Notas del editor

  1. Introduce the webinar and discuss the major trends we are going to talk about. (AIMEE)