Reimagine Your Employee Portal with Social Intranet
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Are you tired of pouring time and resources into maintaining a static employee portal that few people actually use? We'll show you how to rethink the employee portal and use it as a way to create more engaged and effective employees. For more information on Social Intranets, download our free eBook: http://bit.ly/16hYlJI
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Reimagine Your Employee Portal with Social Intranet
- 1. Reimagine Employee Engagement with Social Intranet Spring 2013 © 2013 Appirio, Inc. - Confidential
- 2. © 2013 Appirio, Inc. - Confidential Appirio Helps You Reimagine Your Business with the Cloud 1 =+ Your Business Reimagined 6 years, 500 enterprises, 2.5M users moved to the cloud The World’s Largest Cloud Expert Community Services Powered by Reusable Technology and 70k Crowdsourced Developers
- 3. © 2013 Appirio, Inc. - Confidential CLOUD, MOBILE & SOCIAL have accelerated the pace of business change 3 Old Winning = Outspend NEW Winning = Outmaneuver Agility is the currency of the new economy Everyone has access to transformative technology and global talent
- 4. © 2013 Appirio, Inc. - Confidential 4 Media We See This in Nearly Every Industry & Business Function Education Customer Service Source: 2012 Internet Trends by Mary Meeker and Liang Wu Communication
- 5. © 2013 Appirio, Inc. - Confidential 5 Now is the Time to Reimagine the Employee Experience Talent Acquisition Talent Management Collaboration Employee Engagement
- 6. © 2013 Appirio, Inc. - Confidential The Evolution of “People Process” Management HR & IT is being asked to do (lead) more than ever before Process Support + Functional/Technology Support + Organizational/Business Support
- 7. © 2013 Appirio, Inc. - Confidential The Reimagined Employee Portal: The Social Intranet The Face of the New HR & IT Collaboration/Connection (Social) Knowledge/Information (Wikis, Knowledge Base) Relevant Analytics (Decision Support) Any Device (BYOD Support) People Tools (PM, Goals, Recruiting, Etc.) Anytime (24x7x365) Anywhere (Secure, Reliable) Extended Population (Employees, Families, Contingent s)
- 8. © 2013 Appirio, Inc. - Confidential Portals - What’s Not Working NO CLEAR PURPOSE • Overall lack of collaboration strategy and commitment in the business (with the exception of some “trial” initiatives – “we’ll see how it goes…)” • Next generation capabilities are perceived as “cool” or “nice-to-have” and not as business enablement or employee engagement tools NO CLEAR OWNERSHIP • No clear ownership for collaborative technology/portal technology • Current portal deployments are riddled with many unorganized links to HR transactions and content, separate systems, corporate communications, etc. NO CLEAR VALUE • Plans are in place to enhance portal capabilities, but funding/resources often get cut due to lack of priority (value) • Solution is poorly marketed internally – no “WIIFM” message on benefits/value of using NO COLLABORATION BETWEEN HR & IT • HR and IT have not agreed upon, nor communicated the overall integration strategy • Current portal not using technology to the fullest, phase II never happened
- 9. © 2013 Appirio, Inc. - Confidential What We Hear From Employees & Executives 9 What we have… What we need…
- 10. © 2013 Appirio, Inc. - Confidential The Workforce is Transforming
- 11. © 2013 Appirio, Inc. - Confidential Current State 11
- 12. © 2013 Appirio, Inc. - Confidential Future State – Employees & Managers 12
- 13. © 2013 Appirio, Inc. - Confidential Future State – Executives 13
- 14. © 2013 Appirio, Inc. - Confidential Guiding Principles of Social Intranet Design Focus on People Connect Teams Identify Experts Share Interests Adapt and Evolve Engage and Reward Highlight success Seed behavior Offer incentives Go to Where People Are Existing behaviors Workflows Critical tools Access points Compelling Experience Make it simple Solve problems Provide advocacy
- 15. © 2013 Appirio, Inc. - Confidential 15 Mobile, Social Intranet on Force.com Developed in 6 Weeks Created mobile optimized website allowing webpages to recognize device - iPad, iPhone, etc. Embedded Salesforce Chatter and Content into portal enabling cross- company collaboration for 2700 users Enabled SSO with existing SecureAuth SSO system simplifying login process for employees A New Employee Experience • Outdated, unsupported legacy intranet • Accessibility limited to employees with access to desktop computers • User experience inconsistent with cutting edge, friendly brand WHAT WASN’T WORKING THE APPIRIO SOLUTION Pilots, flight attendants and ground crew can access portal on the go Increased average site visit from 45 seconds to 6 minutes Over 50% user adoption prior to completion of formal training THE RESULTS “Thanks to all of you, VXConnect is now up and running, and the initial response from teammates has been tremendous!” Ben Eye - Communication & Events Manager
- 16. © 2013 Appirio, Inc. - Confidential Responsive Design RAPID PROTOTYPING VISUAL TREATMENT We use the agile software development methodology to ge concepts in front of critical stakeholders early and often. This approach saves time further down the line, where changes can become time consuming and costly.
- 17. © 2013 Appirio, Inc. - Confidential 17 Google Sites Medical Intranet Solution Replaced Lotus QuickPlace with custom 50,000 user Google Sites intranet Custom solution for approval, archival and publishing on Google App Engine, Google Cloud SQL and Gdata APIs Leveraged existing investment in Google CloudSpokes contests delivered Gadget Header, Google Approval Process, Expiry Logic, Google Publisher A New Employee Experience • Costly, outdated intranet • IT support needed for even minor changes • Limited adoption WHAT WASN’T WORKING THE APPIRIO SOLUTION Improved user adoption with easily maintainable intranet kept relevant and up-to-date by employees Removed IT bottleneck with custom built governance process THE RESULTS Global Imaging Solutions Manufacturer
- 18. © 2013 Appirio, Inc. - Confidential Getting Started: 5 Steps to Portal Success 1. Inventory the way your employees currently collaborate and access information 2. Conduct surveys or focus groups to understand the biggest pain points 3. Identify the biggest areas of spend on your current intranet/collaboration systems 4. Prioritize where you want to focus based on pain points on areas of significant spend 5. Identify cloud-based alternative such as Google sites and get started! 18
- 19. © 2013 Appirio, Inc. - Confidential Getting Started: Appirio Social Intranet Asset 19 • Configurable social intranet asset built using Force.com • Functionality includes CMS, configurable look and feel • Includes social component with Salesforce chatter • Built with responsive design for mobile access
- 20. © 2013 Appirio, Inc. - Confidential Getting Started: Inventory Worksheet https://docs.google.com/a/appirio.com/spreadsheet/ccc?key=0Ak8cAMtKo67xdFJYcnB1NVhJZXJf S2FCWUh0a25jd2c#gid=0 20
- 21. Learn more about Appirio – Thank You! 21 www.appirio.com www.appirio.com/blog www.twitter.com/appirio www.facebook.com/ appirio plus.google.com/s/ appirio cloud@appirio.com
Notas del editor
- Supporting Message 1: Cloud, Mobile & Social Require New Levels of Business AgilityCloud, mobile and social have accelerated the pace of change in business and have opened up access to state-of-the-art technology & top global talent for every organization, creating a level playing field for all.In the past, winners were those who could outspend their competitors in technology and talent. Today, winning business are those who understand how to achieve business agility by integrating their business strategy with what’s possible with technology and fundamentally changing the way people work. Agility is the currency of the new economy.
- This is evident in nearly every area of business - examples include media, education, recruiting and collaboration. These functions are being transformed and old-guard businesses are being reimagined (and replaced) by agile, cloud-powered companies.
- This is also evident across every area of HR - examples the way we find and attract talent, the way we manage, HR being asked to drive new levels of collaboration, and new ways of engaging today’s workers. Add customer stories against this framework. Add a page and enhance – optional.
- Content and KnowledgeDeliverySocial SoftwareUsability & Integration
- Toyota CanadaBusiness Need: Single HR System of Record with High Adoption and Data Consistency Standardize Business Processes and utilize best practices Automate manual processes and streamline operations Develop a system of record that will provide data for corporate decision making Improve reporting capabilities and access to dataAppirio Solution: Core Workday HCM, Benefits Administration, Absence Management, Talent Management Integrations and custom reports from 6 different benefits systems Integrations to 3 learning management systems Integration to ADP Pay Specialist for payroll Integration with Active Directory for user authentication and single sign-on Key Highlights: New and Improved HR Service Delivery ModelOne cohesive system for all employee information, benefits, payroll, absence monitoring and performance and talent managementWorkday Talent Management aligns departmental and corporate goals toward continuous improvement
- Toyota CanadaBusiness Need: Single HR System of Record with High Adoption and Data Consistency Standardize Business Processes and utilize best practices Automate manual processes and streamline operations Develop a system of record that will provide data for corporate decision making Improve reporting capabilities and access to dataAppirio Solution: Core Workday HCM, Benefits Administration, Absence Management, Talent Management Integrations and custom reports from 6 different benefits systems Integrations to 3 learning management systems Integration to ADP Pay Specialist for payroll Integration with Active Directory for user authentication and single sign-on Key Highlights: New and Improved HR Service Delivery ModelOne cohesive system for all employee information, benefits, payroll, absence monitoring and performance and talent managementWorkday Talent Management aligns departmental and corporate goals toward continuous improvement
- https://sites.google.com/a/appirio.com/appirio/Home/Products/edgeforce-framework---social-intranet-on-force-com
- Thank you and there are a lot of ways to find out morePlease visit our websiteBe sure to follow our blog and our Twitter handle – our cloud experts are always posting interesting and useful information