Enable conflict management in Dynamics CRM Calendar 365 and get a scheduling alert when the conflict occurs between two activities.

1. Enable Conflict Management in Calendar
365
Task management is not easy. The task management for a company or a team is even more
complicated. One has to make sure there are no conflicting schedules and all the work is done
on time. There are plenty of tools that can help you with that, but let’s face it, adding one more
tool to work with is not going to help with productivity at all. Rather it will only increase the work
of creating calendar entries, asking for everyone’s availability etc.
This is where we bring in AppJetty Calendar 365.
Integrating AppJetty Calendar 365 with DynamicsCRM will help you to manage CRM activities
from the activity calendar of Calendar 365. AppJetty Calendar 365 for DynamicsCRM provides
two types of activity calendars: “Resource Calendar” and “Customer Calendar”.
Admin users can manage activities like appointments, calls, meetings, tasks, etc. along with
multiple filters for Users, Teams, Activities, Facility-equipment, Contacts, etc. from the activity
calendar. Other users (team members) can plan marketing/sales activities from the activity
calendar.

2. Admin users and the team members who have rights to add/edit the activities can add the
activities or any events on the calendar and schedule the work accordingly.
When adding and managing the activities on the calendar, sometimes the users need to
manage multiple activities on a single day and their schedule may be in conflict. To get alerts for
conflicting activities based on the time, the “Conflict Management” functionality is provided in
Calendar 365 to avoid any conflict while adding activities to the calendar. The users with
Dynamics CRM admin rights can enable “Conflict Management” from the Calendar 365
configuration.
Once the ‘Conflict Management’ option is enabled, you and the other team members will get an
alert when conflicts occur at the time of scheduling of activities/appointments. The scheduling
alerts will popup for all the activities except for custom activities.
This is how to do it:
Step 1: Navigate to the Calendar 365
You can find the Calendar 365 App on the Dynamics 365 screen. Click on it to navigate to its
activity calendar.
OR

3. By clicking on Calendar 365, you will navigate to the Activity calendar of the Calendar365.
Step 2: Go to the ‘Calendar 365 Configuration
By clicking on the ‘Settings’ icon from the top-right corner, the Calendar 365 configuration page
will redirect to a new tab.
Scroll down to the “Conflict Management” option to enable the Scheduling alert message.

4. After checking the checkbox click on the “Save” button to save the configuration. So now the
user will be notified when any activity conflicts with other activity.
Step 3: Let’s see how activity conflict occurs on the
activity Calendar
If you have configured any options or any activities, refresh the calendar once to get the latest
changes as per the configuration.
Here one task activity is already added that is scheduled at 3 pm.

5. So now, when you or other team members try to “Create” any activity, a newly created activity is
conflicted with any already scheduled activity and will display the “Scheduling Alerts” popup
message.
Note​: You will not get the “Scheduling Alerts” popup for any Custom activities.
In the Scheduling Alerts, you will get two buttons to perform the action for the conflicting
activities.
By clicking on the IGNORE AND SAVE button, it will create an activity with a conflict icon on the
calendar. But, if you do not want to add the activities at the same time, click on the CANCEL
button to avoid the activity and It will not create an activity.
If the “IGNORE AND SAVE” button is clicked, the users can see the conflict icon (!) on both of
the activities that indicate the activities are in conflict.
By moving the mouse cursor on the activity, the user will get the hover message of the activity
conflicts.

6. So, by enabling “Conflict Management” in ​dynamics 365 service calendar​, the user can identify
conflict activities on the calendar and set up the events accordingly.
A better visibility during planning and scheduling activities makes for much smoother execution.
You can take a look at the product right here.
Live Demo
Source : ​https://www.appjetty.com/blog/enable-conflict-management-in-calendar-365/