The document discusses using unmanned stores and IT-enabled solutions to address problems in the Indian retail sector. It proposes a solution using smart devices that allow customers to scan products, create shopping lists, and pay without needing to interact with staff. This could optimize costs by reducing rental and labor expenses while leveraging existing technology and delivery systems. However, it may not be suitable for all shoppers and relies on robust home delivery. Overall, the solution aims to optimize resources and costs through technology-enabled shopping.

1. Indian Retail
Unmanned/IT Enabled stores
Apurb Sinha
Executive – PGDM
2010 - 11

2. Indian Retail
Well Organized –
Beautiful
Go-down

3. Question
• Willing buy grocery on Sundays?
• Willing to stand in long queue?
• Satisfied with the mall staff?
• Smart phone users?

4. Problems
Retail space rental
Expensive and unskilled manpower
Changing Indian Customer

5. Statistics
Source : KPMG India

6. Proposed solution
• Unmanned Stores
Proactive
Solution
• Limited staff stores

7. Customer Use case
• Walk in
• Allotted a handheld smart device/ Use own smart
phone
• Login
• Create a shopping list/ access your old shopping
list
• Walk around the shelves
• Scan the barcode or the identification code
allotted to the products
• Select the quantity

8. Customer use case
• Select payment mode
• Select delivery mode
– Self collect ( charge extra)
– Home delivery ( Discounts)
• Connect the device to the available ports/POS
• Make payment
• Go and enjoy the top floor of the mall

9. Store Use Case

10. Costing
• Smart Device : 5000k
• Cost of software :
– 20 Man-days for development
– Free apps on the internet
• Connect to existing ERP

11. Limitations
• Not open to every shopper
• Dependence on technology
• Strong Home delivery system

12. Advantages
• Optimized cost
– Save on rentals
– Save on staff
• Optimized resources
– Improve labor productivity
– Manage Inventory
– Use existing ERP and delivery system
• Use of technology ( Blackberry section, SIS)