1. The People who servers food with
out errors
Aravind.T.S
Assist Professor

2. The Truth about Dabbawalas




Nutan Mumbai Tiffin Box Suppliers Assosiation
(NMTBSA) started in 1890 as a charitable trust
They are all enrepreneurs
Standard rates for all (weight ,distance, space) each
have 35-40 clients
Each earns 5000+ in a month

3. 


5000 members in their society and cover 60 – 70 km
/ day
Number of tiffins are 2,00,000 (up and down
4,00,000)
Total turn over 50cr INR

4. 



No modern technology
No strike
Great time management
Six sigma rating (99.999999)

5. Etiquitties followed during work



No alcohol drinking during business
White cap during business
Carry ID cards

6. Appraisal





HBR
Guinness World Record
Replies belive it or not
Forbs magazine
ISO 9001-2000

7. Working of NMTBSA
Error Rate : 1 in 16
million transactions
Technological Backup :
Nil.
Six Sigma performance
(99.999999)
Cost of service - Rs.
250 - 300/month ($
6.00/month)
Standard price for all
(Weight, Distance, Spac
e)
Rs. 30 Crore.
approximately Annual
Turnover.
[5000*12*5000=30,00,00,
000]
“No strike” record as
each one a share holder.
Earnings - 4000 to 5000
p.m. per Dabbawala.
Diwali bonus: one
month’s salary by
customers.

8. Major Features
Zero % fuel
Food is taken from
home or mess and
is delivered at
office.
100 % Customer
Satisfaction
99.9999%
performance
Zero % modern
technology
Zero % investment
Zero % Disputes

9. Clients
11%
students
15%
businessmen
36%
government
sector
38% private
sector
employee

10. RESIDENT
STATION CODE
CODING
RESIDENT
STATION PICK
UP CODE
[USE OF COLOURS IN
CODES]
A
VL
P
3
DESTINATION
PICKUP GROUP
CODE
[USE OF COLOURS IN
CODES]
DESTINATION
ADDRESS
CODE
[ABBREVIATION OF
BUILDING]
FINAL
DESTINATION
[DETAIL SPECIFICATION
FLOOR/ OFFICE
NAME, PERSON]
DESTINATION
STATION CODE

11. Supply Chain : FLOW LOGIC
Grant Road
(12)
Point of
Aggregation
And Sorting
1
2
3
Church Gate
(1-10)
A
4
5
E
6
B
C
D
Collection from home
Lower Parel
(14)
7
Distribution
By Carriers
at lunchtime
To offices

12. Star TV hired the services of Dabbawalas to distribute the pamphlets of
Amitabh Bacchan anchored “KBC” reaching 2 lakhs Mumbaikars in just 4
days.
Maharashtra government propagates HIV awareness though Dabbawalas
channel.
Campaigns done for many companies in Mumbai.
Dabbawalas are the fastest and most economic method to reach the nook
and corner of Mumbai.
This brings additional earning for Dabbawalas.
MARKETING THROUGH
DABBAWALAS

13. Only investment is the hard work , honesty , promptness and time
management.
Low cost offices.
Very cheap hand cart.
Easy to maintain cycles
Use public space for sorting.
No IT or HR department.
MINIMUM CAPITAL
INVESTMENT

14. Team work
Logistics And
Supply chain
management
Time
management
6 Sigma
Innovation
Customer
relationship
management
MANAGEMENT PRICIPLES
DERIVED

15. Know about
Six sigma

16. Purpose of six sigma :

To make customer happier and increase profits

17. Six Sigma

Six Sigma is a highly disciplined process that helps a
company focus on developing and delivering nearperfect products and services.

18. Why Six sigma ?
•
It is a methodology for continuous improvement
•
It is a methodology for creating products/ processes that
perform at high standards
•
It is a set of statistical and other quality tools arranged in
unique way
•
It is a way of knowing where you are and where you
could be!
•
It is a Quality Philosophy and a management technique

19. Six Sigma

Six-Sigma is an integrated quality improvement
framework, which aims at ensuring no more than 3.4
defects per million opportunities.

process improvement framework known as DMAIC
(Define, Measure, Analyse, Implement, Control).

20. Philosophy
The central idea behind Six Sigma is that if you can
measure how many" defects” you have in a
process, you can systematically determine how
to eliminate those and approach “zero defects”.

21. Win Win

Six Sigma provides maximum value to companies in
the forms of increased profits and maximum value to
consumers with high-quality products and services at
the lowest possible cost.

22. It is a Philosophy
–
–
–
Anything less than ideal is an
opportunity for improvement
Defects costs money
Understanding processes and
improving them is the most efficient way
to achieve lasting results

23. It is a Process

To achieve this level of performance you need to:
Define, Measure, Analyse, Improve and Control

24. DMAIC approach
D
Define
M
Measure
A
Analyze
Identify and state the practical problem
Validate the practical problem by collecting data
Convert the practical problem to a statistical one, define
statistical goal and identify potential statistical solution
I
Improve
Confirm and test the statistical solution
C
Control
Convert the statistical solution to a practical solution

25. Tools for DMAIC
Define
Measure
Analyze
Improve
Control
What is wrong?
Data & Process
capability
When and where
are the defects
How to get
to six sigma
Display
key measures
 Benchmark
 Baseline
 Contract / Charter
 Kano Model
 Voice of the
Customer
 Quality Function
Deployment
 Process Flow Map
 Project
Management
 “Management by
Fact” – 4 What’s
 7 Basic Tools
 Defect Metrics
 Data Collection,
Forms, Plan,
Logistics
 Sampling
Techniques
 Cause & Effect
Diagrams
 Failure Models &
 Effect Analysis
 Decision & Risk
Analysis
 Statistical Inference
 Control Charts
 Capability
 Reliability Analysis
 Root Cause
Analysis
 5 Why’s
 Systems Thinking
 Design of
Experiments
 Modelling
 Tolerancing
 Robust Design
 Process Map
Statistical Controls
 Control Charts
 Time Series
Methods
Non Statistical
Controls
 Procedure
adherence
 Performance
Mgmt
 Preventive activities
 Poke yoke

26. It is Statistics

6 Sigma processes will produce less than 3.4 defects
per million opportunities

27. 6 s Training Different Levels
Champions
Master
Black
Belt
Black Belts
Mentor, trainer, and coach of Black Belts and others
in the organization.
Leader of teams implementing the six sigma
methodology on projects.
Delivers successful focused projects using
the six sigma methodology and tools.
Green Belts
Team Members /
Yellow Belts
Participates on and supports the
project teams, typically in the context
of his or her existing responsibilities.

28. Source


Wiki /dabbawala
Sigsigma.com