The document discusses the balanced scorecard framework. It describes the balanced scorecard as having four key business perspectives: financial, customer, internal process, and learning and growth. It provides examples of metrics that could be used for each perspective. Companies adopt the balanced scorecard to help with change, growth, and implementation efforts. The balanced scorecard helps align business activities with vision and strategy and provides a comprehensive view of organizational performance.
10. Learning & Growth Perspective
Learning
& Growth
perspective
Training &
learning
opportunities
Employee
Turnover
Job
satisfaction
Is there the
correct level of
expertise for
the job ?
12. Advantages Of BSC
• It is used to align the business activities
to vision and strategy
• It improves Internal & External
communications
• It is used to monitor organizations
performance
• It provides management with
comprehensive picture of operations
• It provides strategic feed back
• It improves decisions & better solutions
13. Disadvantages
• It Doesn’t provide Recommendations
• It is not fully Efficient
• It takes time
• It is High Implementation of cost
• It can show low profit