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Application Topics
The APPLICATION PROJECT OPTIONS from which you may
choose are:
1. Prenatal Development
Design an education course for expectant parents. At the
minimum, prepare an outline of all the topics that you would
cover in this course and include a description of any activities
and resources you would use.
2. Infant Development
Observe the motor behavior of an infant (0-3 years) over three
(3) periods of at least 30 minutes. You may interact with the
infant during this time. Record your detailed, objective
observations, then write out your evaluation of the infant's
motor development based on the information presented in this
course.
3. Preschool Development
Observe the language behavior of a preschool child (3-6 years)
over three (3) periods of at least 30 minutes. You may interact
with the child during this time. Record your detailed, objective
observations, then write out your evaluation of the child's
language development based on the information presented in
this course.
4. Middle Childhood Development
Observe the play behavior of a middle-years child (6-12 years)
over three (3) periods of at least 30 minutes. Do not interact
with the child during this time. Try to make your presence as
inconspicuous as possible. You may want to go to a park or
playground. Record your detailed, objective observations then
write out your evaluation of the child's play/social development
based on the information presented in this course.
5. Adolescent Development
Make up at least ten (10) open-ended questions and ask them
of a minimum of 5 adolescents. The questions could concern
school, sex, food, use of time, occupation, plans for the future,
etc. Record their answers as best you can and then write out
your evaluation of the adolescents' identity formation based on
the information presented in this course.
6. Adult Development
Write your autobiography from your earliest memories to your
present stage of adult development. The focus of this paper
should be on the determinants of your present
personality. Using Erik Erikson's theory of psychosocial
development, state how you think you resolved each of the
crises of development (for early stages, you may have to ask
others or draw conclusions based on your present
personality). Give specific examples from your life story to
support your conclusions.
7. Aging
Make up at least ten open-ended questions and ask them of a
minimum of 5 individuals over the age of 65. Among the
questions that you should ask them are, "What would you do
differently if you had your life to live over again?" and "What
advice would you give a person of my age on how to live a
meaningful life?" Write your questions and the answers
received in your paper and include any conclusions you would
make about aging.
8. Death and Dying
Design a death education course that would help you deal with
your own death or the death of a loved one. Prepare an outline
of all of the topics you would cover in this course, and include a
description of any activities and resources you would use.
Relational Development and Deterioration
Youtube Video: Knapps Relationship Development Model: Rich
Dimock
This video is about ten minutes. Please watch it, and try to
identify a behavior in the video representing each stage in the
development and deterioration of a relationship. If you want to
make a list one example per phase and turn it in on Wednesday,
I will provide extra credit!
We will discuss your examples at the beginning of the class
next Wednesday!
Initiation
Experimentation
Intensification
Integration
Bonding
Knapp Phases of Relational Development
Social behavior results from an exchange process
People weight benefits and risks of relationship
When risks outweigh benefits individuals will terminate or
abandon relationships.
Homans: Social Exchange Theory
Analytical Exercise
What could be a risk in a relationship( Identify two or three)?
What could constitute a benefit in a relationship (Again identify
two or three)?
What would be an example of risks outweighing benefits?
Biographical data
Preference in clothes food and music
Goals aspirations
Religious convictions
Deeply held fears and fantasies
Concepts of self
Altman and Taylor: Social Penetration Theory
Analytical Exercise
Historical Premise – the expansion of topical breadth and depth
as a relationship develops over time.
What topics would cause tension or strain, or might even be
considered inappropriate self disclosure during the early stages
of relationship development?
What topics would provide the space and time to think about the
other?
Further Discussion
Differentiating - dissimilarities
Circumscribing – quantity and quality of Exchange
Stagnation – stuck in a rut or trapped
Avoidance - exist separately
Termination – end their connection
Knapp Phases of Relational Deterioration
Analytical Exercise
Think about each of the stages of relational deterioration and
strategies that could possibly be used to reverse the process of
deterioration?
Often couples will be almost in a state of disbelief – asking
themselves – how did this happen to us?
What kinds of issues might necessitate more sensitivity as a
relationship develops that could potentially reduce the
likelihood of negative momentum in the wrong direction?
Professor Don martin
Introduction to Human Communication
Definition of Communication
Dynamic
Symbolic
Transactional
Irreversible
Process
Models of Communication
Componential Models of Communication
Developmental Models of Communication
Relationships – Knapp – 1984
Groups – tuckman – 1965
Organizations - Jablin - 1984
Developmental Models
Relationships
Initiation
Experimentation
Intensification
Integration
Bonding
Groups
Forming
Norming
Storming
Performing
Organizations
Anticipation
Encounter
Adjustment and Adaptation
Assimilation or Departure
Self Concept: Introduction
The Self Concept and Interpersonal Communication
Self Concept and Social Interaction
The Self and Communication
The Self Concept
How one views oneself?
How does the self concept form?
How does the self concept change?
Positive and Negative Self Concepts
Self Esteem Levels
Attitudes toward Self
Let’s create a report card
Identify some positive and negative attitudes that you have
toward yourself
Attempt to connect the attitude to a person that has provided
you with feedback
Exercise
Interpersonal Relationships
Self Esteem and Interpersonal Communication
Impact on your relationships
String of successes
Receiving a lot of praise from family members and others
Positive attitudes toward your personal knowledge,
competencies and skills.
High Self Esteem
String of Failures
Receiving a lot of criticism from others
Negative attitudes toward your personal knowledge
competencies and skills.
Low Self Esteem
Identify someone who you believe has low self esteem because
of an overly critical parent, teacher or friend.
Identify someone who you believe to believe is clinging to
outdated information about themselves.
Exercise
How do we behave when our self Concept is criticized or
challenged?
“You need to practice your tennis!”
“You need to get out more!”
“you weren’t very nice to your friend!”
We display defensive patterns of behavior.
Defensiveness
Defense Mechanisms
Denial Verbal Aggression
Regression Compensation
Displacement Undoing
Disassociation Repression (Uncons.)
Projection Rationalization
Gibb’s Categories
Evaluation vs. Description
Control vs. Problem Orientation
Strategy vs. Spontaneity
Neutrality vs. Empathy
Superiority vs. Equality
Certainty vs. Provisionalism
18
Pick three of these categories
Write examples of the comments that would suggest each
descriptor
Exercise
Self and Other
Self Directed Thinking
Other Directed Thinking
Codirected thinking
Self Disclosure
Too much
Too little
Just Right
Sensory Stimulation
Sensory Organization
Sensory interpretation
Perception
Stimulation – you see, hear or smell something. Selective
attention – tune into the fulfilling or enjoyable. Exposure –
connect with people
Organization – you group people who are similar, dissimilar,
categorize things, good bad, intelligent, unintelligent
Interpretation – attach subjective evaluations to what you are
hearing. Often influenced by conditions around you or how
you are feeling physically.
22
Internal Attributions
External Attributions
Attribution Theory
(Heider, 1958)
Self serving bias
Fundamental Attribution error
Attribution Errors
Self serving – take credit for positive – deny responsibility for
negative
Fundamental – people do things because that’s the way that they
are
27
Self Serving Bias
Definition of the Self-Serving Bias
The self-serving bias is people's tendency to attribute positive
events to their own character but attribute negative events to
external factors. Example
Positive event - You get an A for an essay and you attribute it
to your own awesomeness! (internal attribution)
Negative event - You get a C on an essay and you attribute it to
your professor not having explained what they wanted well
enough. (external attribution
28
Fundamental Attribution Error
Place undue emphasis on internal attributes when explaining
someone else’s behavior (Values)
Ignore Situational or Contextual Attributes
Primacy recency (Asch (1946)
Consistency (Heider, 1946)
Stereotyping (davito, 1998)
Perception Processes
Primacy recency
30
CREATED BY SOURCE AND RECEIVER
Meanings are WITHIN PEOPLE
MORE THAN WORDS AND GESTURES
Verbal Messages
Connotative
Denotative
Connotation/denotation Exercise
Meaning
Denote – dictionary shared meaning
Connote – personal and subjective association
32
Whorf Sapir Hypothesis
A theory developed by Edward Sapir and Benjamin
Lee Whorf that states that the structure of a language
determines or greatly influences the modes of thought and
behavior characteristic of the culture in which it is spoken.
Whorf Sapir Hypothesis
What is an example of Sapir Whorf hypothesis?
The term culture refers to the beliefs, norms, and values
exhibited by a society. An example of the Sapir-Whorf
hypothesis is how sexist language influences the way in which
our society views men and women. For instance, we use words
like 'fireman,' 'policeman,' and 'male nurse.'
Discussion
Male nurse – suggest nursing is a career dominated by women
which is untrue and sexist.
Sexist – suggesting men shouldn’t be nurses
Same argument – policemen, firemen…
Language shaping male vs. female professional stereotypes.
Rhetoric of social movements – Me Too
Silent Protest of Federal Works
Culture and Context
Meaning can be culture bound
Meaning can be context bound
Culture Bound Language
Chuffed-pleased Mate-friend
Knackered-tired Ledge-legend
Bants-banter Sherbets-beer fiz
Cheeky-rude Trollied-drunk
Cuppa-cup of Narky-moody
Bum-rear end Bloody-damn
Cracking-excellenT Arsed-can’t Be
botherED
British Words for Casual Use
Arsed can’t be bothered chuffed – happy
Gaggin – desperately need cheeky – rude or irritating
Ledge – legend sherbets – few beers
Narky – bad tempered trollied – drunk
38
Context Bound Language
Medical terminology used in healthcare settings.
Language used in teaching either Math or Computer Sciences
course. Theoretical Concepts or Jargon unique to a particular
context.
Biased Language
Race
Ethnicity
Nationality
Religion
Politically Incorrect
Bum
Crazy
Fat
Ghetto
White Trash
Garbage Man
Midget
Secretary
Ugly
41
Metacommunication
Communication Channels
Snap Chat
Instagram
Email
Phone
Skype
Channel Suitability and Channel Size
Nonverbal Communication
Emblems
Illustrators – Next Slide
Affect displays – Emotions Handout
Regulators
adaptors
Physical Movements
Batons
Ideographs
Kinetographs
Pictographs
Spatial movements
Deictic
Illustrators
Individual Treatment of Time
Individual Patterns of Time Related Behavior
Value judgments Associated with Treatment of Time
Time
Intimate 0-18 inches
Personal 18-48 inches
Social 48-12 feet
Public 12- 25 feet
Space: Edward Hall
Giving advice
Asking favors
Emphasizing a point
When socializing
Heightened emotionality
Tactile Communication
Tactile and Spatial Violations
Mehrabian: Interpreting Nonverbal Cues
Immediacy – liking pleasure closeness
Arousal – excitement and interest
Dominance – status, position, power
Paralanguage
Voice Quality
Special Vocalizations
Voice Qualifiers
Vocal Segregates
Qualities: resonance , articulation Characteristics: moaning,
groaning, laughing crying, Qualifiers: volume pitch rate….
52
Turn yielding cues
Suppression of Speaking Cues
Back Channel Cues
Turn Requesting Cues
Duncan: Turn Taking
Communication and Culture Notes
Culture
Shared Values
Influence how you think and act
Influence how you evaluate and judge others
Function of values
Behaviors that seem normal from our cultural perspective
Behaviors that seem strange or wrong from our perspective
Culture and Rules
Cultural rules are taken for granted
Rules become imprinted on us from an early age
Values and Rules are ingrained subconsciously
Autonomy
Independence
Success
Competition
Self Determination
Cultural Differences: Three Generalizations
Cultures are either high context or low context
Cultures are either sequential or synchronic
Cultures are either affective or neutral
Low Context Cultures
Industrialized societies – United States, Canada, UK and
Germany emphasize written messages
Heavily reliant upon technological communication channels
Low context cultures expect messages to be explicit and
specific
High Context Cultures
Japan – has access to latest technology but prefers face to face
communication
Mediterranean, Slav, Central European, Latin American,
African, Arab, Asian, American Indian
Leave much of the message unspecified.
Sequential
North American, German Swedish, and Dutch
Pay close attention to each agenda item, issue or concern at a
time – proceed logically
Linear progression reflected in communication
Bank Teller waits on one person at a time until a transaction is
finished
Synchronic
South America, Southern Europe and Asia
Time flows in somewhat of a circular manner
Past, present and future are interrelated
Bank teller waits on one person, talks with his manager, and
socializes with another customer simultaneously
High Affect Cultures : Normative Patterns
Laughing
Crying
Scowling
Grimacing
High Affect Cultures
Italy
France
United States
Singapore
Low Affect Cultures
Japan
Indonesia
UK
Norway
Netherlands
Listening
Poor Listening
Listening without a critical intention
Good Listening
Listening with empathy
Empathy – placing yourself in the position of the other
Messages
Content Dimension of Message Structure
Intent Dimension of Message Structure
“It’s raining outside!”
Steps to Listening Actively
Get ready to listening
Make the shift from speaker to listener a complete one.
Listen actively
Withhold evaluation as a listener
OARS MODEL
O Open Ended Questions
A Acceptance Cues
R Restatement Techniques
S Silence
Types of Non listening
(Try to think of examples of friends who enact these
problematic patterns of behavior.)
Pseudo – listening
Stage Hogging
Selective Listening - things you are interested in
Insulated Listening – ignore unpleasant subjects
Defensive Listening
Ambushing
Insensitive Listening – Content Only
Questioning – either clarification or control
Supportive – both positive and negative
Theoretical transitions
Relationships – Groups
Knapp’s Phases of Relational deterioration
Social exchange Theory
Social penetration theory
Managing Relationships
Differentiating - dissimilarities
Circumscribing – quantity and quality of Exchange
Stagnation – stuck in a rut or trapped
Avoidance - exist separately
Termination – end their connection
Knapp Phases of Relational Deterioration
Social behavior results from an exchange process
People weight benefits and risks of relationship
When risks outweigh benefits individuals will terminate or
abandon relationships.
Homans: Social Exchange Theory
Biographical data
Preference in clothes food and music
Goals aspirations
Religious convictions
Deeply held fears and fantasies
Concepts of self
Altman and Taylor: Social Penetration Theory
Applications Within Relationships and Workgroups
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Application Topics The APPLICATION PROJECT OPTIONS from which yo.docx

  • 1. Application Topics The APPLICATION PROJECT OPTIONS from which you may choose are: 1. Prenatal Development Design an education course for expectant parents. At the minimum, prepare an outline of all the topics that you would cover in this course and include a description of any activities and resources you would use. 2. Infant Development Observe the motor behavior of an infant (0-3 years) over three (3) periods of at least 30 minutes. You may interact with the infant during this time. Record your detailed, objective observations, then write out your evaluation of the infant's motor development based on the information presented in this course. 3. Preschool Development Observe the language behavior of a preschool child (3-6 years) over three (3) periods of at least 30 minutes. You may interact with the child during this time. Record your detailed, objective observations, then write out your evaluation of the child's language development based on the information presented in this course. 4. Middle Childhood Development Observe the play behavior of a middle-years child (6-12 years) over three (3) periods of at least 30 minutes. Do not interact with the child during this time. Try to make your presence as inconspicuous as possible. You may want to go to a park or playground. Record your detailed, objective observations then write out your evaluation of the child's play/social development based on the information presented in this course. 5. Adolescent Development
  • 2. Make up at least ten (10) open-ended questions and ask them of a minimum of 5 adolescents. The questions could concern school, sex, food, use of time, occupation, plans for the future, etc. Record their answers as best you can and then write out your evaluation of the adolescents' identity formation based on the information presented in this course. 6. Adult Development Write your autobiography from your earliest memories to your present stage of adult development. The focus of this paper should be on the determinants of your present personality. Using Erik Erikson's theory of psychosocial development, state how you think you resolved each of the crises of development (for early stages, you may have to ask others or draw conclusions based on your present personality). Give specific examples from your life story to support your conclusions. 7. Aging Make up at least ten open-ended questions and ask them of a minimum of 5 individuals over the age of 65. Among the questions that you should ask them are, "What would you do differently if you had your life to live over again?" and "What advice would you give a person of my age on how to live a meaningful life?" Write your questions and the answers received in your paper and include any conclusions you would make about aging. 8. Death and Dying Design a death education course that would help you deal with your own death or the death of a loved one. Prepare an outline of all of the topics you would cover in this course, and include a description of any activities and resources you would use. Relational Development and Deterioration
  • 3. Youtube Video: Knapps Relationship Development Model: Rich Dimock This video is about ten minutes. Please watch it, and try to identify a behavior in the video representing each stage in the development and deterioration of a relationship. If you want to make a list one example per phase and turn it in on Wednesday, I will provide extra credit! We will discuss your examples at the beginning of the class next Wednesday! Initiation Experimentation Intensification Integration Bonding Knapp Phases of Relational Development Social behavior results from an exchange process People weight benefits and risks of relationship When risks outweigh benefits individuals will terminate or abandon relationships. Homans: Social Exchange Theory Analytical Exercise
  • 4. What could be a risk in a relationship( Identify two or three)? What could constitute a benefit in a relationship (Again identify two or three)? What would be an example of risks outweighing benefits? Biographical data Preference in clothes food and music Goals aspirations Religious convictions Deeply held fears and fantasies Concepts of self Altman and Taylor: Social Penetration Theory Analytical Exercise Historical Premise – the expansion of topical breadth and depth as a relationship develops over time. What topics would cause tension or strain, or might even be considered inappropriate self disclosure during the early stages of relationship development? What topics would provide the space and time to think about the other? Further Discussion Differentiating - dissimilarities
  • 5. Circumscribing – quantity and quality of Exchange Stagnation – stuck in a rut or trapped Avoidance - exist separately Termination – end their connection Knapp Phases of Relational Deterioration Analytical Exercise Think about each of the stages of relational deterioration and strategies that could possibly be used to reverse the process of deterioration? Often couples will be almost in a state of disbelief – asking themselves – how did this happen to us? What kinds of issues might necessitate more sensitivity as a relationship develops that could potentially reduce the likelihood of negative momentum in the wrong direction? Professor Don martin Introduction to Human Communication
  • 6. Definition of Communication Dynamic Symbolic Transactional Irreversible Process Models of Communication Componential Models of Communication Developmental Models of Communication
  • 7. Relationships – Knapp – 1984 Groups – tuckman – 1965 Organizations - Jablin - 1984 Developmental Models Relationships Initiation
  • 9. Self Concept: Introduction The Self Concept and Interpersonal Communication Self Concept and Social Interaction The Self and Communication The Self Concept How one views oneself? How does the self concept form? How does the self concept change?
  • 10. Positive and Negative Self Concepts Self Esteem Levels Attitudes toward Self Let’s create a report card Identify some positive and negative attitudes that you have toward yourself Attempt to connect the attitude to a person that has provided you with feedback Exercise
  • 11. Interpersonal Relationships Self Esteem and Interpersonal Communication Impact on your relationships String of successes Receiving a lot of praise from family members and others Positive attitudes toward your personal knowledge,
  • 12. competencies and skills. High Self Esteem String of Failures Receiving a lot of criticism from others Negative attitudes toward your personal knowledge competencies and skills. Low Self Esteem
  • 13. Identify someone who you believe has low self esteem because of an overly critical parent, teacher or friend. Identify someone who you believe to believe is clinging to outdated information about themselves. Exercise
  • 14. How do we behave when our self Concept is criticized or challenged? “You need to practice your tennis!” “You need to get out more!” “you weren’t very nice to your friend!” We display defensive patterns of behavior. Defensiveness Defense Mechanisms Denial Verbal Aggression Regression Compensation Displacement Undoing Disassociation Repression (Uncons.) Projection Rationalization
  • 15. Gibb’s Categories Evaluation vs. Description Control vs. Problem Orientation Strategy vs. Spontaneity Neutrality vs. Empathy Superiority vs. Equality Certainty vs. Provisionalism 18 Pick three of these categories Write examples of the comments that would suggest each descriptor Exercise
  • 16. Self and Other Self Directed Thinking Other Directed Thinking Codirected thinking Self Disclosure Too much Too little Just Right
  • 17. Sensory Stimulation Sensory Organization Sensory interpretation Perception Stimulation – you see, hear or smell something. Selective
  • 18. attention – tune into the fulfilling or enjoyable. Exposure – connect with people Organization – you group people who are similar, dissimilar, categorize things, good bad, intelligent, unintelligent Interpretation – attach subjective evaluations to what you are hearing. Often influenced by conditions around you or how you are feeling physically. 22
  • 20. Self serving bias Fundamental Attribution error Attribution Errors
  • 21. Self serving – take credit for positive – deny responsibility for negative Fundamental – people do things because that’s the way that they are 27 Self Serving Bias Definition of the Self-Serving Bias The self-serving bias is people's tendency to attribute positive events to their own character but attribute negative events to external factors. Example Positive event - You get an A for an essay and you attribute it to your own awesomeness! (internal attribution) Negative event - You get a C on an essay and you attribute it to your professor not having explained what they wanted well enough. (external attribution 28
  • 22. Fundamental Attribution Error Place undue emphasis on internal attributes when explaining someone else’s behavior (Values) Ignore Situational or Contextual Attributes Primacy recency (Asch (1946) Consistency (Heider, 1946) Stereotyping (davito, 1998) Perception Processes
  • 23. Primacy recency 30 CREATED BY SOURCE AND RECEIVER Meanings are WITHIN PEOPLE MORE THAN WORDS AND GESTURES Verbal Messages Connotative Denotative
  • 24. Connotation/denotation Exercise Meaning Denote – dictionary shared meaning Connote – personal and subjective association 32 Whorf Sapir Hypothesis A theory developed by Edward Sapir and Benjamin Lee Whorf that states that the structure of a language determines or greatly influences the modes of thought and behavior characteristic of the culture in which it is spoken.
  • 25. Whorf Sapir Hypothesis What is an example of Sapir Whorf hypothesis? The term culture refers to the beliefs, norms, and values exhibited by a society. An example of the Sapir-Whorf hypothesis is how sexist language influences the way in which our society views men and women. For instance, we use words like 'fireman,' 'policeman,' and 'male nurse.' Discussion Male nurse – suggest nursing is a career dominated by women which is untrue and sexist. Sexist – suggesting men shouldn’t be nurses Same argument – policemen, firemen… Language shaping male vs. female professional stereotypes. Rhetoric of social movements – Me Too Silent Protest of Federal Works
  • 26. Culture and Context Meaning can be culture bound Meaning can be context bound Culture Bound Language Chuffed-pleased Mate-friend
  • 27. Knackered-tired Ledge-legend Bants-banter Sherbets-beer fiz Cheeky-rude Trollied-drunk Cuppa-cup of Narky-moody Bum-rear end Bloody-damn Cracking-excellenT Arsed-can’t Be botherED British Words for Casual Use Arsed can’t be bothered chuffed – happy Gaggin – desperately need cheeky – rude or irritating Ledge – legend sherbets – few beers Narky – bad tempered trollied – drunk 38 Context Bound Language
  • 28. Medical terminology used in healthcare settings. Language used in teaching either Math or Computer Sciences course. Theoretical Concepts or Jargon unique to a particular context. Biased Language Race Ethnicity Nationality Religion Politically Incorrect Bum Crazy Fat Ghetto
  • 30. Communication Channels Snap Chat Instagram Email Phone Skype Channel Suitability and Channel Size Nonverbal Communication
  • 31. Emblems Illustrators – Next Slide Affect displays – Emotions Handout Regulators adaptors Physical Movements
  • 32. Batons Ideographs Kinetographs Pictographs Spatial movements Deictic Illustrators Individual Treatment of Time Individual Patterns of Time Related Behavior Value judgments Associated with Treatment of Time Time
  • 33. Intimate 0-18 inches Personal 18-48 inches Social 48-12 feet Public 12- 25 feet Space: Edward Hall
  • 34. Giving advice Asking favors Emphasizing a point When socializing Heightened emotionality Tactile Communication Tactile and Spatial Violations
  • 35. Mehrabian: Interpreting Nonverbal Cues Immediacy – liking pleasure closeness Arousal – excitement and interest Dominance – status, position, power Paralanguage Voice Quality Special Vocalizations
  • 36. Voice Qualifiers Vocal Segregates Qualities: resonance , articulation Characteristics: moaning, groaning, laughing crying, Qualifiers: volume pitch rate…. 52 Turn yielding cues Suppression of Speaking Cues Back Channel Cues Turn Requesting Cues Duncan: Turn Taking
  • 37. Communication and Culture Notes Culture Shared Values Influence how you think and act Influence how you evaluate and judge others Function of values Behaviors that seem normal from our cultural perspective Behaviors that seem strange or wrong from our perspective Culture and Rules Cultural rules are taken for granted Rules become imprinted on us from an early age Values and Rules are ingrained subconsciously Autonomy Independence
  • 38. Success Competition Self Determination Cultural Differences: Three Generalizations Cultures are either high context or low context Cultures are either sequential or synchronic Cultures are either affective or neutral Low Context Cultures Industrialized societies – United States, Canada, UK and Germany emphasize written messages Heavily reliant upon technological communication channels Low context cultures expect messages to be explicit and
  • 39. specific High Context Cultures Japan – has access to latest technology but prefers face to face communication Mediterranean, Slav, Central European, Latin American, African, Arab, Asian, American Indian Leave much of the message unspecified. Sequential North American, German Swedish, and Dutch Pay close attention to each agenda item, issue or concern at a
  • 40. time – proceed logically Linear progression reflected in communication Bank Teller waits on one person at a time until a transaction is finished Synchronic South America, Southern Europe and Asia Time flows in somewhat of a circular manner Past, present and future are interrelated Bank teller waits on one person, talks with his manager, and socializes with another customer simultaneously
  • 41. High Affect Cultures : Normative Patterns Laughing Crying Scowling Grimacing High Affect Cultures Italy France United States Singapore Low Affect Cultures Japan
  • 42. Indonesia UK Norway Netherlands Listening Poor Listening Listening without a critical intention Good Listening Listening with empathy Empathy – placing yourself in the position of the other Messages
  • 43. Content Dimension of Message Structure Intent Dimension of Message Structure “It’s raining outside!” Steps to Listening Actively Get ready to listening Make the shift from speaker to listener a complete one. Listen actively Withhold evaluation as a listener OARS MODEL O Open Ended Questions A Acceptance Cues R Restatement Techniques S Silence
  • 44. Types of Non listening (Try to think of examples of friends who enact these problematic patterns of behavior.) Pseudo – listening Stage Hogging Selective Listening - things you are interested in Insulated Listening – ignore unpleasant subjects Defensive Listening Ambushing Insensitive Listening – Content Only Questioning – either clarification or control Supportive – both positive and negative Theoretical transitions Relationships – Groups
  • 45. Knapp’s Phases of Relational deterioration Social exchange Theory Social penetration theory Managing Relationships
  • 46. Differentiating - dissimilarities Circumscribing – quantity and quality of Exchange Stagnation – stuck in a rut or trapped Avoidance - exist separately Termination – end their connection Knapp Phases of Relational Deterioration
  • 47. Social behavior results from an exchange process People weight benefits and risks of relationship When risks outweigh benefits individuals will terminate or abandon relationships. Homans: Social Exchange Theory
  • 48. Biographical data Preference in clothes food and music Goals aspirations Religious convictions Deeply held fears and fantasies Concepts of self Altman and Taylor: Social Penetration Theory Applications Within Relationships and Workgroups