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2. ORGANIZATIONAL BEHAVIOR

4. Where Managers Work

5. Enter Organizational Behavior Organizational Behavior (OB) is the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach

7. Historical Perspective

9. The Hawthorne Studies Conducted from 1927-1932 at the Western Electric Hawthorne Works in Chicago Conducted by Harvard Business School Professor Elton Mayo who examined productivity and work conditions The studies grew out of preliminary experiments at the plant On the effect of light on productivity Those experiments showed no clear connection between Productivity and the amount of illumination

17. Why study OB ORGANIZATIONAL BEHAVIOR RESEARCH Understanding Organizational Event Predict Organizational Event Influencing Organizational Event

18. Challenges and Opportunities of OB Challenges? Opportunities?

23. Some Important terms Productivity A performance measure that includes effectiveness and efficiency. Effectiveness Achievement of goals. Efficiency The ratio of effective output to the input required to achieve it.

24. Absenteeism The failure to report to work. Turnover The voluntary and involuntary permanent withdrawal from an organization.

25. Job satisfaction A general attitude toward one’s job, the difference between the amount of reward workers receive and the amount they believe they should receive.

26. Basic OB Model