1. ISO 9001:2000 An overview CMMC # 2 June 29, 2002 Mumbai

3. TBEM,ISO and CMM Results Customer Focus Strategic Planning Process Mgmt People Leader ship Inform’n Mgmt. Process Defn. Process Measure Process Optimise CMM/SPICE ISO9001 :1994 ISO 9001:2000 TBEM

4. Past Approach ISO 9001:1994 Documented QMS Business Activity

5. Shortcomings ISO 9001:1994 Documented QMS Business Activity Business Goals Business Results ? ? ? ?

7. The business process approach Business goals PDCA(I) QMS business activity business results ISO 9001:2000

15. Overview of ISO 9001:2000 6 Resource Management 6.1 Provision of resources (4.1.2.2) 6.2 Human resources (4.1.2.2/4.18) 6.3 Infrastructure (4.9) 6.4 Work environment (4.9) 8 Measurement, Analysis & Improvement 8.1General Requirements (4.10/4.20) 8.2 Monitoring and measurement (4.10/4.17/4.20) 8.3 Control of nonconforming product (4.13) 8.4 Analysis of data (4.20) 8.5 Improvement approach (4.1.3/4.14) 7 Product Realization 7.1 Planning of Product Realization (4.2.3/4.10.1) 7.2 Customer-related processes (4.3/4.4.4) 7.3 Design and development (4.4) 7.4 Purchasing (4.6/4.10.2) 7.5 Production and Service provision (4.7/4.8/4.9/4.15/4.19) 7.6 Contol of monitoring and measuring devices (4.11) 5 Management Responsibility 5.1 Management Commitment (4.1.1) 5.2 Customer Focus (4.3.2) 5.3 Quality Policy (4.1.1) 5.4 Planning (4.1.1/4.2.3) 5.5 Responsibility, authority and communication (4.1.2.1/4.1.2.3) 5.6 Management Review (4.1.3)

16. Process-based Quality Management System Customers Continuous Improvement of the Quality Management System Customers Requirements Satisfaction Product Output Resource Management Product Realization Mgmt Responsibility Measurement, Analysis & Improvement Input Key Value adding activities Information flow

21. TOTAL QUALITY MANAGEMENT ASSIGNMENT TOPIC QUALITY PRINCIPLES OF TATA CONSULTANCY SERVICES BRANCH MUMBAI SUBMITTED TO: PROF. ILLIYARAJA MBA DEPT SUBMITTED BY: ARUN KUMAR.G PGMB09006 SEC A SUBMITTED ON: 10 0CT 2009 ENCLOSURE: MAGAZINE – INNOATION @TCS