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Ontology of KM technologies

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Andre Saito
Andre Saito

Describes an ontology of KM technologies based on four generic modes of support for business strategy. Article to be published in the Journal of Knowledge Management, Vol. 11, No. 1, 2007.

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A Strategy-Based Ontology of Knowledge Management Technologies André Saito, Katsuhiro Umemoto and Mitsuru Ikeda Japan Advanced Institute of Science and Technology Graduate School of Knowledge Science Journal of Knowledge Management Vol. 11, No. 1 (2007) Ver 1.1 – 2006.01.17
Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives and Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Findings on KM strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM strategy as… Approach to KM
KM strategy as… Knowledge strategy
KM strategy as… KM implementation strategy
KM strategy conceptual map
Findings on KM technologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
An ontology of KM technologies ,[object Object],[object Object],[object Object],[object Object]
KM component technologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business apps with KM funcionality Sales Force Automation Contact Center Field Service Self-Service E-Commerce Campaign Management Representative Customer Backoffice systems Operational CRM Analytical CRM Data warehousing Analytical applications Segmentation Profiling Personalization Profitability analysis Needs analysis Sales analysis Campaign analysis Etc. Solutions database Customer profiling Information on demand Focus groups
Linking KM technologies to strategy ,[object Object],[object Object],[object Object],[object Object],Four generic modes of KM support for strategy Knowledge transfer through codification Knowledge transfer through personalization Knowledge creation through codification Knowledge creation through personalization Creation Transfer Personalization Codification
KM component technologies Repository Connectivity Storage Authoring Search Workflow Organization Reasoning Dissemination Connectivity Communication Authoring Distribution E-learning Collaboration Community Discovery Storage Search Analytics Data mining Text mining Web mining Visualization Collaboration Connectivity Communication Authoring Collaboration Community Creativity Workflow Creation Transfer Personalization Codification
KM applications Repository Document management Content management Process management Dissemination Enterprise portals Learning management Expertise management Discovery Decision support Discovery & data mining Search & organization Collaboration Group support Project management Community support Creation Transfer Personalization Codification
An ontology of KM technologies
Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Some implications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Ontology of KM technologies

  • 1. A Strategy-Based Ontology of Knowledge Management Technologies André Saito, Katsuhiro Umemoto and Mitsuru Ikeda Japan Advanced Institute of Science and Technology Graduate School of Knowledge Science Journal of Knowledge Management Vol. 11, No. 1 (2007) Ver 1.1 – 2006.01.17
  • 2.
  • 3.
  • 4.
  • 5. KM strategy as… Approach to KM
  • 6. KM strategy as… Knowledge strategy
  • 7. KM strategy as… KM implementation strategy
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Business apps with KM funcionality Sales Force Automation Contact Center Field Service Self-Service E-Commerce Campaign Management Representative Customer Backoffice systems Operational CRM Analytical CRM Data warehousing Analytical applications Segmentation Profiling Personalization Profitability analysis Needs analysis Sales analysis Campaign analysis Etc. Solutions database Customer profiling Information on demand Focus groups
  • 14.
  • 15. KM component technologies Repository Connectivity Storage Authoring Search Workflow Organization Reasoning Dissemination Connectivity Communication Authoring Distribution E-learning Collaboration Community Discovery Storage Search Analytics Data mining Text mining Web mining Visualization Collaboration Connectivity Communication Authoring Collaboration Community Creativity Workflow Creation Transfer Personalization Codification
  • 16. KM applications Repository Document management Content management Process management Dissemination Enterprise portals Learning management Expertise management Discovery Decision support Discovery & data mining Search & organization Collaboration Group support Project management Community support Creation Transfer Personalization Codification
  • 17. An ontology of KM technologies
  • 18.
  • 19.