1. ISCOM 305 ENTIRE COURSE
Systems Operations Management
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Week One
INDIVIDUAL ASSIGNMENTS
1. Employee Data Collection Training
a. Your boss has asked you to help new employees understand uses of data in systems operation
management and the various statistical process controls they will experience on a daily basis. Create
a 10 to 12 slide PowerPoint® presentation with speaker notes (see tips below) in which you describe
any 7 of the following terms:
1) Core competencies
2) Division of labor
3) Key performance indicators
4) Operations management
5) Positioning
6) Productivity
7) Supply chain management
8) Strategy
9) Value chain
10) Control chart
11) Control limits
12) Process capability
13) Range
14) Sample
15) Statistical process control
16) Tolerance

2. b. Be sure to properly cite at least two different academic references. c. Post to the Assignments
section on eCampus by Day 7.
2. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.
3. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only posts
in the Main classroom forum will count towards your class participation score. Discussion question
responses will not count towards the class participation requirement and will be evaluated separately.
Week Two
INDIVIDUAL ASSIGNMENTS
1. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.
2. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only posts
in the Main classroom forum will count towards your class participation score. Discussion question
responses will not count towards the class participation requirement and will be evaluated separately.
LEARNING TEAM ASSIGNMENTS
1. Parker Earth Moving Company Consulting: Customer Needs
You are part of a team of industry experts belonging to a reputable consulting firm. Parker Earth
Moving Company (PEMC) has asked your team to analyze its system operation management to
improve its process. Your team must conduct a series of consulting sessions for PEMC in which you
must make recommendations to improve the company’s process.
a. Analyze the data in the scenario to determine the specific needs of the customer. The scenario
may be found on the student Web page in the course materials.
b. Write a 350 to 500 word executive summary that outlines the needs of the customer. The
following items must be addressed in your summary:
1) The needs of the customer through the data provided in the scenario
2) Discuss how you determined the needs of the customer
3) How subcontractor A and subcontractor B meet the needs of the customer c. Be sure to properly
cite at least two different academic references.
d. Post to the Assignments section on eCampus by Day 6.
Week Three
INDIVIDUAL ASSIGNMENTS
1. Taylor Incorporated Inventory Management Challenge

3. Create an 8 to 10 slide PowerPoint® presentation with speaker notes about inventory to present to the
president of Taylor Inc. Complete the elements of inventory management and the EOQ components
of the presentation. Address the following requirements:
a. Describe elements of inventory management.
b. Describe the meaning of the category of inventory and explain why it is critical to manage each
element. c. Explain why accurate forecasting is so important to sales enhancement, customer
satisfaction, and cost control.
d. Calculate the number of units to purchase for the new distance measurement device based on the
economic order quantity.
e. Calculate the number of orders per year that must be made to take advantage of the economic
order quantity. f. Post to the Assignments section on eCampus by Day 7.
2. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.
3. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only posts
in the Main classroom forum will count towards your class participation score. Discussion question
responses will not count towards the class participation requirement and will be evaluated separately.
LEARNING TEAM ASSIGNMENTS
1. Parker Earth Moving Company Consulting: Operational Performance
Your team has been asked to evaluate the existing inventory management strategy at Parker Earth
Moving Company to find how the company may optimize its operational performance. The company
has also asked for a recommendation of which subcontractor to employ.
a. See the scenario for more information regarding the situation. The scenario may be found on the
student Web page in the course materials.
b. Write a 350 to 500 word executive summary of your evaluation. The following points must be
addressed in your summary:
1) What are the inventory reorder points and the quantities per order?
2) What problems exist in the current operational strategy?
3) Explain your rationale for selecting subcontractor A or subcontractor B. How does the selected
subcontractor optimize operational performance?
4) How would you plan around an emergency, such as a natural disaster? If a hurricane disrupted
the supply of raw materials and the work-in-process inventory needed to produce finished goods,
how would you modify the reorder points and quantities per order and why?
c. Be sure to properly cite at least two different academic references. d. Post to the Assignments
section on eCampus by Day 6.
Week Four

4. INDIVIDUAL ASSIGNMENTS
1. Business Process Improvement
Read the following scenario to evaluate Taylor Inc. operations-management processes to help them
maximize labor productivity. Management for Taylor Inc. would also like you to suggest alternative
management techniques to improve productivity.
Taylor Inc. manufactures widgets. There is a particular assembly line for Widget X. This assembly
line includes the assembly of various raw materials, subassemblies, and packing of the finished
widget. Currently, approximately 27% of the total labor time is utilized in walking by assembly line
personnel to obtain the needed parts required to accomplish their assigned tasks. The average hourly
cost, including all benefits, is $43 per hour. Seventeen people are required on the assembly line.
Lifting containers that weigh approximately 42 pounds is required in several of the respective tasks.
The current output of finished widgets is 208 per 8-hour shift. The company incurs an average of four
worker’s compensation claims per year in back injuries due to lifting. An average claim equals
$109,000 and the employee is out for an average of 280 hours. The injured worker must be replaced
to sustain production. By improving the physical layout, productivity may be improved and worker’s
comp claims reduced. Two layouts have been proposed.
1) Alternative One reduces wasted motion (walking) to 1% of total labor used on the assembly line.
Physical lifting is reduced to no more than 12 pounds. Six people will be required on the assembly
line. Productivity in finished goods per 8-hour shift will increase to 392. It is anticipated that
worker’s comp claims will be reduced to .3 per year; however, a capital investment of $1.3 million is
required in robotics and mobile storage carts. Useful life of the equipment is 7 years.
2) Alternative Two reduces wasted motion to 7% of total labor time while physical lifting is reduced
to no more than 23 pounds. Nine people are required to staff the assembly line. Productivity will be
288 widgets per 8- shift. Worker’s comp claims are estimated at 1.9 per year. Capital investments are
$967,000 with a useful life of 5 years for the equipment.
a. Write a 350 to 500 word executive summary that provides justification for the particular
alternative you select. As part of your justification, provide
1) a cost-benefit matrix that compares the alternatives
2) the effects the alternative will have on productivity
3) possible benefits of using a network strategy to streamline operational procedures
Note: The lowest cost alternative may not be the best alternative
b. Be sure to properly cite at least two different academic references. c. Post to the Assignments
section on eCampus by Day 7.
3. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.
4. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only posts
in the Main classroom forum will count towards your class participation score. Discussion question
responses will not count towards the class participation requirement and will be evaluated separately.

5. LEARNING TEAM ASSIGNMENTS
1. Parker Earth Moving Company Consulting: Business Process Recommendations
Parker Earth Moving Co. has experienced a reduction in their market share because of foreign
competition. a. Apply the current principles of system operations management to help Parker Earth
Moving Co. be more
competitive. The scenario may be found on the student Web page in the course materials.
b. Create a 300 to 500 word memo that contains recommendations to improve the company’s
business process.
Address the following requirements:
1) Recommend ways to implement revised business practices and processes that will achieve
profitability for Parker Earth Moving Co.
2) Describe how your recommended revised business practices and processes will affect the
company. c. Be sure to properly cite at least two different academic references.
d. Post to the Assignments section on eCampus by Day 6.
Week Five
INDIVIDUAL ASSIGNMENTS
1. Read the materials listed on the online course web site for Week Five.
2. Operational Components Presentation
Taylor Inc. is interested in providing in-house professional development for the company. You have
been selected to explain operational components to employees. The material you produce will be
used in the management training.
a. Create an 8 to 10 slide PowerPoint® presentation with speaker notes that:
1) explains the operational components of planning, sourcing, making, and delivering
2) describes the importance of sales, operations, and resource planning for the supply chain
3) explain why it is critical to have an accurate sales forecast
4) includes examples
b. Be sure to properly cite at least two different academic references. c. Post to the Assignments
section on eCampus by Day 7.
3. Post your completed Learning Team Peer Review to the Assignments section on eCampus by
Day 7.

6. 4. Post the completed Final Exam found on your Student Web site to the Assignments section on
eCampus by Day 7.
5. No Discussion Questions will be required.
6. No participation requirement this week, however you must still meet attendance requirements
during the week.
LEARNING TEAM ASSIGNMENTS
1. Parker Earth Moving Company Consulting: Technology Recommendation
Parker Earth Moving Co. has asked your team to provide recommendations for potential technologies
they may use to improve their business process. Currently, their information technology department
is out-of-date, not involved in the business process, and does not serve a major purpose. The
department manager is also unfamiliar with the latest technologies.
a. Read the scenario to determine a viable information technology solution for Parker Earth Moving
Company. The scenario may be found on the student Web page in the course materials.
b. Write a 350 to 500 word memo that contains recommendations to improve the company’s
information technology resources. Address the following issues:
1) How technologies are currently used in operations management
2) The evolution of information technology in operations management
3) What technology resources used to be available and what is available today
4) Potential problems managers would experience by adapting to new technology
5) Recommend technologies PEMC may use to improve their business process c. Be sure to
properly cite at least two different academic references.
d. Post to the Assignments section on eCampus by Day 6