13th Annual Lean Six Sigma For Pharmaceutical, Biotech And Medical Device Excellence

NEW FOR 2012:
is pleased to announce the
Breakout Sessions
Personalize Your Agenda
13th Annual

Lean Six Sigma
for Pharmaceutical, Biotech,
and Medical Device Excellence
Advancing Continuous Improvement Learn case studies & best practices
from these leading industry experts:
and Innovation within Your Organization Hillary M. Wilson Michael McSweeney
Business Operations Senior Operational
February 21-23, 2012 | Atlanta, GA Lead, Pradaxa Marketing
Boehringer Ingelheim
Excellence – LSS
Master Black Belt
Pharmaceuticals, Inc. GlaxoSmithKline
www.LSSPharma.com
Terence Barnhart Lyndi Cole
TOP REASONS TO ATTEND: Senior Director Operational
Create your own personalized conference agenda by selecting Pfizer Worldwide R&D Excellence Expert
GlaxoSmithKline
among our featured plenary & breakout session topics:
• Culture & • Optimized LSS Brian Eden
Management Buy-in Project Portfolio Paul Nelson Senior Director and
• Lean & Six Sigma Trends • Supplier Integration Supply Chain Senior Global Head, Operational
Director & Lean Excellence
• Research & Development • Sales & Marketing Sigma Leader Mylan
(R&D) • Lean A3 Problem Solving Shire Pharmaceuticals Pharmaceuticals
• Lean Innovation Method Inc.
• Regulatory Compliance • Manufacturing Winston Brown
• Capital Improvements • Silos Charles Aubrey Director, Global Quality
Vice President of Quality Compliance
• Strategic Supplier • Benchtop Equipment Baxter HealthCare
Partnerships Selection and Lean Six Sigma
Anderson Corporation
• Employee Engagement • Regulated QC Pharmaceutical
• Mature Programs/ Laboratory Packaging William Favier
Projects • Lean Laboratory Director,
• Mergers/Acquisitions • Packaging Lean Sigma Training
Deepa Kumar
Bristol-Myers Squibb
• Knowledge & Change • TPS Pillar of Jidoka Operational
Co.
Management Excellence Expert
GlaxoSmithKline
Register by 12/16/11 to receive the lowest available price! Nick Ruhmann
Continuous Improvement
See page 8 Diane Francisco Leader, Master Black Belt
Director of Process BD Medical -
Excellence, Global Diabetes Care
Commercial Organization
Follow Covance
our expert Kelly Kujan
Vice President of
speakers on: Continuous Improvement
David Haigh, Sr.
Sponsor: Media Partners: Process Excellence Fenwal Inc.
Manager
Johnson & Johnson Inc. AND MANY MORE. . . .
(Canada)

1-800-882-8684 | info@iqpc.com | www.LSSPharma.com

13th Annual

Lean Six Sigma WHO WILL YOU
NETWORK WITH?
Champions, Master Black
for Pharmaceutical, Biotech, Belts, Black, Green, Belts
Executive/ Senior Vice
and Medical Device Excellence Presidents,Vice Presidents,
Directors, Project
Coordinator, Managers,
Heads and leaders of:
Dear Colleague, • Lean Six Sigma
• Process Excellence
IQPC is proud to present the 13th Lean Six Sigma for Pharmaceutical, Biotech and Medical • Operational Excellence
Device Excellence Conference. For the first time on the East Coast this event will feature • Business Excellence
breakout sessions designed to provide additional content for delegates to choose from. • Continuous
Improvement
• Knowledge &
Personalize your conference agenda and tackle your biggest hurdles and areas of interest. Change Management
You will hear over 28+ in-depth case studies and workshops bringing you innovative solutions • Strategy Management
addressing top industry concerns including: • QA/QC
• Analyzing the latest and upcoming trends in this industry • Research &
• Deploying LSS in a regulated business Development
• Utilizing lean six sigma throughout your entire organization - • Clinical Trials
beyond manufacturing • Sales & Marketing
• Manufacturing
• Selecting and resourcing the optimized LSS project portfolio • Engineering
• Building vendor partnerships & becoming strategic with your suppliers • Innovation
• Achieving sustainability and success through knowledge & change management • Validation
• Fostering a culture of continuous improvement and understanding the value of • Regulatory Compliance
employee engagement • Information Technology
• Opportunities in the regulated QC laboratory • Supply Chain
• Applying the Lean A3 problem solving method • Logistics
• Supplier Quality
• Addressing the next steps for mature six sigma & lean projects/programs
• Accounting/Finance
• Implementing lean innovation: a framework to improve efficiency & effectiveness of • Packaging
the innovation process • Laboratory
See who
Additionally, this event offers interactive networking opportunities and sessions. This is your
attended previous
opportunity to share specific challenges affecting your organization, exchange contact information events here.
and learn from knowledgeable leaders in this space.

Be sure to register yourself and a team of key people for
this important event today. Don’t miss this chance to Join our
e
benchmark against developing and proven strategies. P.S. Attend th global online
MUST SEE community
Sincerely, pre-conference and download
d to
workshops designe exciting new
address challen ges and webinars and
diate
come up with imme podcasts developed
Claudia Rubino actionable so lutions! by industry leaders
Program Director See page 3. for IQPC.
Six Sigma & Process Excellence IQ, division of IQPC
Claudia.Rubino@IQPC.com

SPONSORSHIP & EXHIBITION OPPORTUNITIES About the organizer:
Six Sigma IQ, a division of
Event sponsorship is an excellent opportunity for your company to showcase its products and IQPC, provides useful
services to high-level, targeted decision makers attending the 13th Lean Six Sigma for training courses, conference
Pharmaceutical, Biotech & Medical Device Excellence Conference. IQPC and Six Sigma & and expositions for
Process Excellence IQ help companies like yours achieve important sales, marketing, and branding pharmaceutical executives to
objectives by setting aside a limited number of event sponsorships – all of which are tailored to assist network and learn
your organization in creating a platform to maximize its exposure at the event. For more information the latest pharma business
development and
on sponsoring at this or upcoming events, please contact Kimberly Sun at (212) 885-2662 or trends occurring in
Kimberly.Sun@iqpc.com. organizations today.

2 1-800-882-8684 | info@iqpc.com | www.LSSPharma.com

Pre – Conference Workshops
Tuesday, February 21, 2012
Our series of workshops have been designed to translate winning strategies from leading experts and develop them
into tangible benefits you can take away and implement within your own company’s procedures. Join the
13th LSS for Pharmaceutical, Biotech, Medical Device Excellence resourceful workshops to enhance your expertise.

A 8:00am – 10:30am 7:30am Registration for Workshop A (Refreshments will be served)
SELECT AND RESOURCE THE OPTIMIZED LSS PROJECT PORTFOLIO
Projects for Process Improvement are often selected individually, on the merit of each • How to aggregate resources required for the portfolio
project. While this works on the project level, it does not lead to a successful program of • How to select the portfolio that maximizes attainment of
Process Improvement within the company. The portfolio of projects needs to be viewed company goals
as a whole, and individual projects added to it in a way that links with company strategic • How to ensure that the resources are in place to carry out the
goals. Also, the resources may not be in place and available to successfully complete portfolio of projects
all projects, or there may be overlap between projects that create problems. For the
How you will benefit:
Process Improvement program to be successful, project selection must be done as part of
• Maximize the odds that your projects achieve their goals
Portfolio Management. Developing the optimal portfolio is the goal of this workshop:
• Reduce frustration among overworked team resources
What will be covered: • Be able to see the big picture of what your Process Improvement
• How to evaluate single projects program is doing
• How to link individual project goals to company goals • Maximize the value of the portfolio of projects to the company
• How to identify inter-dependencies between projects
• How to detail the resource needs of a project Your Workshop Leader:
Dr. Mark Gershon, SSMBB, President, World Class Training Institute

B 11:00pm -1:30pm
LEAN A3 PROBLEM SOLVING METHOD
10:45am Registration for Workshop B (Boxed Lunches will be Served)

Much more than just a tool, A3 Problem Solving is a simple method to systematically • An intuitive and easy way to learn and remember
help define and solve problems. This workshop will explore a way of thinking that causes
entire teams of people to sharply focus their minds on the foundational Lean ways
• Improve your ability to define and solve problems
of seeing process flows and wastes, constantly redirecting their attention back to the
• Teach managers how to better coach, mentor, and lead
foundational lean teachings:
• The A3 method offers a long-missing standardized approach to solving
What will be covered: problems identified in higher-level value stream maps
• Simple and consistent way to achieve and document root cause analysis
Your Workshop Leaders:
• Create the target condition
Terence Barnhart, Senior Director, Pfizer Worldwide R&D

C 2:00pm – 4:00pm 1:45pm Registration for Workshop C (Refreshments will be served)
THE FALLEN TEMPLE – HOW THE TPS PILLAR OF JIDOKA IS MORE THAN JUST AUTONOMATION
This discussion will center on research completed by notable author and MIT lecturer How you will benefit:
Steven Spear and how it was incorporated by Toyota into their supplier training in regard • Gain a better understanding of the Jidoka Pillar, and how ignoring it causes
to the lack of understanding of the Jidoka Pillar by western companies. Analyze how a stagnation in the ability to be “Just in Time”
focus on the visible aspects of Toyota have created a gap in the understanding of Lean and • Understand the capabilities we as leaders should be propagating in all employees
resulted in the stagnation of many companies Lean journey. • Actual Gemba Kaizen - apply the principles on our host location before leaving!
What will be covered: Your Workshop Leader:
• Error prone vs. high performance systems Nick Ruhmann, Continuous Improvement Leader, Master Black Belt,
• Capabilities of the operational outstanding BD Medical – Diabetes Care
• True north (ideal state)
• The FOUR levels of process design

D 4:30pm – 6:30pm 4:15pm Registration for Workshop D
LEAN INNOVATION: A FRAMEWORK TO IMPROVE EFFICIENCY & EFFECTIVENESS OF THE INNOVATION PROCESS
Most Lean implementations have been used to reduce waste in operations. Deploying What will be covered:
Lean has led to cost savings and excess capacity in equipment and human resources. • Learn the innovation framework consisting of fundamental business strategy
Leadership and stakeholders expect financial returns. Utilizing Lean aggressively for • Incentives for inspiration, rules of creativity and types of thinking
reducing waste has also resulted in ignorance of the need for business growth requiring • Analysis of the phases of an innovation methodology
innovation. Hence Lean without innovation would result in profit in a shrinking business.
This scenario does not appear a viable solution for businesses in the long. Operational
• Utilize TEDOC methodology for innovative deployment of lean for better
performance accounts for about 10% of the corporate performance. In order to
outcomes and for developing new products or solutions for revenue growth
maximize benefits of Lean Six Sigma, corporations must focus on business development
• Take away a better understanding of Lean Six Sigma Assessment Tool
by introducing new products or services. Lean Innovation is a framework that improves
• Discover a simple yet powerful creativity process
efficiency and effectiveness of the innovation process based on best practices of great
• Make use of lean innovation methodology and innovative ideas for current
innovators. Lean Innovation framework reduces waste in the innovation process
project(s) at work in your organization
for accelerating innovation and increasing return on investment in innovation. This
way additional capacity is utilized for realizing business growth instead of downsizing Your Workshop Leader:
businesses. This workshop will assess their Lean Six Sigma initiatives and corporate Praveen Gupta, President, Accelper Consulting
performance, use ideation process in lean deployment, and practice creativity:

1-800-882-8684 | info@iqpc.com | www.LSSPharma.com 3

MAIN CONFERENCE DAY 1
Wednesday, February 22, 2012
8:00 REGISTRATION AND COFFEE

8:50 CHAIRPERSON’S WELCOME AND OPENING REMARKS

TRENDS & DEVELOPMENTS WITHIN LEAN/SIX SIGMA WORLD

9:00 KEYNOTE/PANEL DISCUSSION: WHAT LIES AHEAD: DISCUSSING TOP TRENDS AND DEVELOPMENTS
The pharmaceutical, biotech & medical device industries have seen the initial benefits of implementing six sigma & lean processes and techniques into their
everyday operations. With many of these programs finally seeing some initial benefits and drawbacks and as the stories of successes and failures continue
to be shared, many business improvement professionals are wondering which direction the trends and development within this space heading. This panel
discussion will focus on:
• What is new in Lean Six Sigma
• What new trends and old trends continue
• Have any activities failed and gone by the wayside
• How to expand the applications outside of production (labs, R&D, etc)
• Practices or approaches being adopted from other industries
• Tools or programs that are standing the test of time and really sustaining excellence
• How to streamline and control the phases of improvement projects
Panelists:
Dr. Mark Gershon, SSMBB, President, World Class Training Institute
Charles Aubrey,Vice President, Anderson Pharmaceutical Packaging
9:45 CASE STUDY: “THE NEED FOR SPEED”
In today’s fast-paced environment many of us are struggling with how to use the Lean and Six Sigma tools and approaches we grew up with (which are now
50-60 years old) to meet the speed demanded by our businesses. We’ll explore why things are going faster, some orthodoxies that need to be reexamined
in light of the changing environment, give specific examples of how some basic Lean Sigma tools and approaches can be tweaked and adjusted to speed up
the process and discuss how the “democratization of learning” can be leveraged to make organizations more responsive. Here you will:
• Understand todays business and its fast paced environment
• Learn a step by step approach to improving your current operations
• Determine the best tools and approaches to increase the speed of your operation
Speaker:
William Favier, Director, Lean Sigma Training, Bristol-Myers Squibb Co.
John Ghidiu, Certified Six Sigma Black Belt (ASQ), Certified Performance Technologist (ISPI), Certified Professional in Learning and Performance
(ASTD)
10:30 MORNING NETWORKING AND REFRESHMENT – CARD EXCHANGE

PACKAGING/MANUFACTURING SALES & MARKETING
11:15 CASE STUDY: APPLYING INNOVATION TO CASE STUDY: DEPLOYING LEAN SIX SIGMA IN A SALES
PHARMACEUTICAL PACKAGING: AND MARKETING ORGANIZATION
BETTER PATIENT OUTCOMES Implementation of Lean Six Sigma (LSS) in contract service companies
Innovation is the key to success for any business. Determining the best way would not be considered to be novel or new these days. Service
to apply this concept within your operations and procedures will be an companies have embraced this structured approach for continuous
essential and crucial step to continuous improvement. Join us in analyzing improvement of their key operational processes. They have shown success
Anderson Pharmaceutical Packaging’s development, implementation and in reducing cycle time, improving quality and creating value for their
assessment of their innovation initiative within their packaging department, customers and businesses. With all of this success, one might assume that
and analyzing the keys benefits and lessons learned throughout their LSS would be practiced in all areas of the organization. This assumption
journey. This case study will: however would be false. Sales and Marketing were areas that LSS was
• Review the various innovation methods: Design for Six Sigma, believed to not be applicable. It is only recently that deployment of LSS in
Blue Ocean and TRIZ Sales and Marketing groups has been seen as a value add. Key points that
• Discuss the process to convert innovations to patents will be discussed include:
• Demonstrate how patented products can be commercialized • Get your foot in the door: Put process excellence and improvement in
• Show how the develop investment and commercialized front of mind for management in all strategy
innovations realize significant payback • Develop a deployment roadmap or plan that meets the needs of the
• Prove how the innovations provide better health outcomes for patients Sales and Marketing groups, while taking in to consideration the group
Speaker: cultures
Charles Aubrey,Vice President, Anderson Pharmaceutical Packaging • Achieve organizational alignment between leadership targets and
improvement goals for maximum project impact
• Develop a flexible, yet standard, framework for scoping, prioritizing and
executing improvement projects
Speaker:
Diane Francisco, Director of Process
Excellence, Global Commercial Organization, Covance

12:00 CASE STUDY: MEASUREMENT SYSTEM ANALYSIS (MSA) CASE STUDY: BEST PRACTICE – ASSESSING OPERATIONAL
FOR BENCHTOP EQUIPMENT SELECTION IMPROVEMENT OPPORTUNITIES FOR PHARMACEUTICAL
This is a case study based on a project that allowed the GSK SALES & MARKETING TEAMS
Biopharmaceutical manufacturing group to choose benchtop equipment This presentation will review methods for assessing productivity
(such as those used to assay in-process test samples) to better suit the improvement opportunities in sales and marketing. The presentation
needs warranted by the drug substance manufacturing process. In the past focuses on designing the assessment approach, assessing benefit and effort,
such decisions were not always made using a statistically driven approach. and gaining key stakeholder alignment. Attendees will receive a long list of
You will learn to: potential places to look within their organizations to identify.


Wednesday, February 22, 2012
• Use of the DMAIC methodology with a cross functional team to • Gotta take 10% out of your budget and still do all the same
understand process / customer requirements for the assay in question work: Address this situation at your company
• Design appropriate Measurement Systems Analysis experiments • Marketing stakeholder management in an environment that is
involving equipment/instruments, analysts, number or samples, resistant to change
replicates, etc. to obtain enough data to be studied • Pharma marketing agencies – setting new expectations of
• Employ statistics to understand variability of each piece of productivity
equipment for the manufacturing process Speaker:
• Implement a weighted matrix approach using the statistical data Hillary M. Wilson, Business Operations Lead, Pradaxa Marketing,
to make decisions on equipment selection Boehringer Ingelheim Pharmaceuticals, Inc.
Speaker:
Deepa Kumar, Operational Excellence Expert, GlaxoSmithKline
Lyndi Cole, Operational Excellence Expert, GlaxoSmithKline
12:45 NETWORKING LUNCHEON
1:45 CASE STUDY: ENSURE VALIDATION THROUGHOUT YOUR PRODUCT LIFECYCLE
With an ultimate goal of eliminating waste, Kaizen focuses on improving standardized activities and processes. When used appropriately, this method can
be utilized to standardize an organization’s operations leading to improved quality and greater productivity. Join us in highlighting the steps to a successful
Kaizen implementation. You will learn to:
• Implement continuous process improvement in manufacturing, engineering, supporting business processes, supply chain and management
• Clarify the steps required to standardize an operation
• Measure a standardized operation and standardizing the new, improved operations
• Highlight innovative approaches to meet requirements and increase productivity
Speaker:
Winston Brown, Director, Global Quality Compliance, Baxter HealthCare Corporation
2:30 CASE STUDY: OPPORTUNITIES FOR LEAN SIX SIGMA IN CASE STUDY: ACHIEVE RESULTS THROUGH BUSINESS
THE REGULATED QC LABORATORY PROCESSES & CORPORATE FUNCTIONS
Once the primary domain of manufacturing operations, Lean Six Sigma Integrating Lean Six Sigma throughout an organization’s core business
approaches are now penetrating analytical quality testing laboratories and operations to achieve early benefits and full self-sustainability necessitates
Quality Assurance (QA) organizations. As economic imperatives coupled a strong focus on core business processes and corporate functions. In this
with cultural shifts and technological advancements prevail over the session, you will learn real examples on how to use Lean and Six Sigma to
historical aversion to change in these regulated environments, more Lean create agile business processes and to ensure your organization’s survival is
Six Sigma projects are moving from the perimeter of laboratory operations this through economic and competitive environment. This case study will
deeper into QC workflows. This case study will: teach you to:
• Ensure data is captured completely and correctly to support • Assess both internal and external business processes
regulatory compliance • Analyze successful practices to streamline business processes &
• Use integrated laboratory informatics systems for traceability of corporate functions
batch record information, laboratory assets, analytical testing • Address common difficulties and drawbacks
data, reports, etc. • Develop a step by step approach towards effecting change
• Highlight the incorporation of procedure-based workflows into • Explore common difficulties and drawbacks
laboratory execution systems (LES) Speaker:
Speaker: Terence Barnhart, Senior Director, Pfizer Worldwide R&D
Cozette Cuppett, Senior Informatics Marketing
Manager, Americas, Waters Corporation

3:15 AFTERNOON NETWORKING AND REFRESHMENT BREAK
4:00 BUSTING THROUGH THE SILOS: CONNECTING THE FULL VALUE STREAM
Creating a meaningful and sustainable culture of excellence requires connecting all of the “dots” to drive superior value for the customer. Too often,
continuous improvement programs experience a drop off in benefit or “hit the wall” once a manufacturing site or distribution center has optimized its core
processes. Driving to the next level of transformation requires that all of the supporting transactional areas adhere to the core principles of a “LEAN
Enterprise”, it simply requires practitioners to translate the work to a new environment. Join us for this interactive conversation designed to help with the
translation to create outstanding results.
• How can your organization move from a vertical to horizontal view
• How you can approach the deployment of LEAN in your transactional areas
• Understand what will be required from your Leadership to support the change
• Gain 3-4 practical ideas that you can immediately apply to your situation
William Owad, SVP, Operational Excellence, Cardinal Health
4:45 BUILD VENDOR PARTNERSHIPS AND BECOME STRATEGIC WITH YOUR SUPPLIERS
Developing a door-to-door (D2D) product value stream requires extending the value stream to include your vendors. Do you know your vendor’s process
capabilities and value streams? The answer to both of these questions will have a direct impact on your current vendor partnership and will become the
base on which to begin building a strategic approach with your suppliers. This session will focus on:
• Developing Value Stream Maps (VSM) for each BOM component (start with “runners”)
• Future State VSM identifies continuous improvements projects
• Both you and vendor focused on same projects
• Develop visual controls and metrics
• Quality assurance reduced testing project
• Risks identified and assessed (single source, specialty items, long lead times, and etc)
• Replenishment strategies (vendor managed inventory, consignment stock, supplier hubs, kanbans)
Speaker:
Michael McSweeney, Senior Operational Excellence – LSS Master Black Belt, GlaxoSmithKline
5:30 Please join us for opportunity to exchange contact information with all delegates, speakers and sponsors.
Expand
Take advantage of this opportunity to expand your network and gain quality contacts within you field. your Lean
P.S. Please bring your business cards!!! Six Sigma
5:50 END OF MAIN CONFERENCE DAY 1
network.


Thursday, February 23, 2012

7:55 REGISTRATION AND COFFEE

8:25 CHAIRPERSON’S RECAP OF MAIN CONFERENCE DAY 1

CULTURE/MANAGEMENT BUY-IN

9:00 KEYNOTE/PANEL DISCUSSION: ADDRESS CULTURE & MANAGEMENT BUY-IN
This session has been constructed to help increase dialog and knowledge transfer between leading industry experts and provide key
experiences addressing culture and management buy-in. To facilitate this learning, the session leader will begin with a few suggestions of
major challenges related to culture and open it up to the audience. This panel/learning format opens the lines of communication and is
designed for speakers, delegates and service providers alike. The goal of this session is to share specific cultural challenges and ideas and
learn from one another.
• Determine the keys to establishing effective culture changes
• Market stakeholder management in an environment that is resistant to change
Panelists:
Brian Eden, Senior Director and Global Head, Operational Excellence, Mylan Pharmaceuticals
Kelly Kujan,VP of Continuous Improvement, Fenwal Inc.
Hillary M. Wilson, Business Operations Lead, Pradaxa Marketing, Boehringer Ingelheim Pharmaceuticals, Inc.

9:45 CASE STUDY: THE VALUE OF EMPLOYEE ENGAGEMENT – HOW TO TURN 600 PEOPLE INTO 4000+
IMPROVEMENTS
See how a Becton Dickinson plant has turned all 600 of its employees into problems solvers and waste eliminators, and continued to
increase both the quality and quantity of the ideas submitted with minimal investment. Understand the important difference between a
“suggestion program” and a “kaizen” program, both in the impact to the company, and to individuals thinking habits. This case study will
teach you to:
• Handle a large volume of kaizen ideas through gradual use of manual to IT solutions
• How to keep the program increasing quality and quantity every year
• How a rewards system can help to motivate “exceptional” kaizens and identify stand out employees
• Think of kaizens as problem solving practice for every employee
• To use kaizen’s as a coaching / mentoring opportunity to increase management / shop floor cooperation.
Speaker:
Nick Ruhmann, Continuous Improvement Leader, Master Black Belt, BD Medical - Diabetes Care
Gert Coetzer, Lean Coordinator, BD Medical - Diabetes Care

10:30 MORNING NETWORKING AND REFRESHMENT BREAK - DO YOU NEED TO… (VENDOR SOLUTIONS)

A HOLISTIC VIEW

11:15 CASE STUDY: THE STRATEGY OF OPERATIONAL EXCELLENCE
Join us in exploring a case study focusing on strategic questions. Every organization must be able to answer key questions in order to
ensure effective operational excellence programs and procedures. This case study will focus on:
• Does your Lean/Six Sigma program support the corporate mission?
• What are your bench marks?
• How do you know your Lean/Six Sigma program is working? Is it sustainable?
• What gaps need to be filled – Short term? Long term?
Speaker:
Paul Nelson, Operational Excellence Leader,
Shire Pharmaceuticals Inc.

12:00 CASE STUDY: MANAGING CHANGE IN LEAN SIX SIGMA DEPLOYMENTS IN HIGHLY
REGULATED ENVIRONMENTS
Continuous improvement deployments can be fragile. One key to their successful uptake is cultivation of strong sponsorship and
proper management of natural resistance to the changes the improvement work will bring. Resistance to change is natural in all areas of
continuous improvement application. Highly regulated industries such as food and pharmaceuticals have specific considerations in this
regard. This session will focus on:
• Methods to assess, cultivate and sustain sponsorship for continuous improvement work
• Lessons learned from deployment work in food and pharmaceutical continuous improvement start ups
• Questions, answers and sharing from the larger group on what works, what doesn’t work, and tips and tricks to manage complex change
landscapes
Speaker:

12:45 NETWORKING LUNCHEON


Thursday, February 23, 2012

POST IMPLEMENTATION: ASSESS THE RESULTS

1:45 PANEL DISCUSSION: WHAT’S NEXT? TAKE THE NEXT STEP WITH PROJECT & PROGRAMS APPROACHING OR
ALREADY IN A MATURE STATE
As many organization’s programs/projects for business Performance Excellence move into a mature state, many fail to deliver on the
dream of establishing a culture of continuous improvement. When the obvious waste and the initial opportunities have been tackled,
where do you look next? When the enthusiasm and interest of the executive team is waning, how can you revive your project/program
and renew interest? This session will focus on:
• Step by step overview of the entire continuous improvement process
• Reviving your team and gaining executive team support
• Continuous improvement processes across departments
Speaker:
Nick Ruhmann, Continuous Improvement Leader, Master Black Belt, BD Medical - Diabetes Care

2:30 CASE STUDY: LARGE SCALE MERGER: DETERMINE THE NEXT STEPS
Lean Six Sigma can offer a number of techniques that can quickly yield operational insights at all stages of the merger & acquisition
process, from due diligence through integration and beyond. Management needs to understand and view the application of six sigma as
a catalyst to the M&A process, and not as an added work & cost. This case study will highlight the strategic approach taken by Covance
when facing the daunting task of merging two organizations into one streamlined efficient operating machine. You will learn to:
• Assess current processes, strategies and goals for both organizations
• Accelerate through the use of tools integrated through this strategic partnership
• Understand the pitfalls and complication resulting from a large scale merger
• Align both organization’s goals and processes
Speaker:
Kelly Kujan,VP of Continuous Improvement, Fenwal Inc.

3:15 AFTERNOON NETWORKING AND REFRESHMENT BREAK

CHANGE/KNOWLEDGE MANAGEMENT

4:00 CASE STUDY: CHANGE MANAGEMENT: INFLUENCING CUSTOMER-FACING AND
CUSTOMER-CONTRIBUTING PROCESSES
This presentation will cover a series of case studies, describing recent successes at Johnson & Johnson affiliates to improve their
customer-facing and customer-contributing processes across the Canadian marketplace. The presentation focuses on developing a deep
understanding of centralized, corporate, distributed, and independent customers; and change management, both internal and external,
necessary in influence activities. Participants will take away these tangible actions:
• Use the framework of joint customer value creation to find opportunities and drive customer involvement
• Identify and address internal and external complexity in customer-contributing processes
• Manage internal compliance-focused stakeholders while still delivering value to the business and customers
• Influence internal and external processes, including those owned by your customer
• Think through customer and employee impact when designing business and IT controls
Speaker:
David Haigh, Sr. Process Excellence Manager, Johnson & Johnson Inc. (Canada)

4:00 ROUND TABLE DISCUSSIONS: GROUP THERAPY INTERACTIVE SESSION
This session has been constructed to help increase dialog and knowledge transfer between leading industry experts, solution providers
and organizations. To facilitate this learning, the session leader will begin with a few suggestions of major challenges related to culture and
open it up to the audience. The “group therapy” learning format opens the lines of communication and is designed for speakers, delegates
and service providers alike. The goal of this session is to share specific cultural challenges and ideas and learn from one another.
• Please come prepared with your questions and challenges in a rare opportunity to exchange knowledge and ideas with some of the
greatest minds in this space
Group Therapy Leader:
Charles Aubrey,Vice President, Anderson Pharmaceutical Packaging

5:50 CHAIRPERSON’S CLOSING REMARKS AND END OF CONFERENCE

ABOUT OUR SPONSOR:
Waters® Laboratory Informatics is a software solution for scientific data
management, network integration, and compliance management. Our Informatics
solutions have helped leading pharmaceutical, environmental, food and beverage,
and chemical organizations reduce R&D costs, accelerate decision making, improve
laboratory effectiveness, and get products to market faster.


Join our global online community
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Register by 12/16/11 to receive the lowest available price!
13th Annual See page below.

Lean Six Sigma
for Pharmaceutical, Biotech,
and Medical Device Excellence
February 21-23, 2012 | Atlanta, GA 5 Easy Ways to Register Now!
Web: www.lsspharma.com
Email: info@iqpc.com
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Industry Pricing Register by Register by Standard as the information becomes available please email info@iqpc.com
12/16/2011 1/20/2012 with the following in the subject line: LSS Pharma Venue Request.

All-Access Pass $1,899 $2,499 $2,699
Save $1,547 Save $947 Save $747 MAKE CHECKS PAYABLE TO: IQPC
Conference Only $999 $1,599 $1,799 A $99 processing charge will be assessed to all registrations not accompanied by
Save $800 Save $200 credit card payment at the time of registration.
*CT residents or people employed in the state of CT must add 6% sales tax.
Workshop Day $549
Details for making payment via EFT or wire transfer:
JPMorgan Chase
Vendor Pricing Register by Register by Standard Penton Learning Systems LLC dba IQPC: 957-097239
12/16/2011 1/20/2012 ABA/Routing #: 021000021
Reference: Please include the name of the attendee(s) and the event
All-Access Pass $2,499 $2,999 $3,199 number: 10490.012
Save $1,447 Save $947 Save $747
$1,799 $2,099 $2,299 Payment Policy: Payment is due in full at the time of registration and includes
Conference Only Save $200 lunches and refreshments. Your registration will not be confirmed until payment is
Save $500
received and may be subject to cancellation. For IQPC’s Cancellation, Postponement
Workshop Day $549 and Substitution Policy, please visit www.iqpc.com/cancellation

All-Access Pass includes the 2 day main conference and all workshops. Please note multiple discounts Special Dietary Needs: If you have a dietary restriction, please contact Customer
cannot be combined. A $99 processing charge will be assessed to all registrations not accompanied by Service at 1-800-882-8684 to discuss your specific needs.
credit card payment at the time of registration. Call for team discounts.
©2011 IQPC. All Rights Reserved. The format, design, content and arrangement of
A end user qualifies as a professional working for pharmaceutical, biotech or medical device company that
is looking for solutions to improve their Lean Six Sigma operations. this brochure constitute a trademark of IQPC. Unauthorized reproduction will be
actionable under the Lanham Act and common law principles.
A vendor qualifies as equipment, technology or service providers to the pharmaceutical industry, biotech,
and medical device industry.


13th Annual Lean Six Sigma For Pharmaceutical, Biotech And Medical Device Excellence

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13th Annual Lean Six Sigma For Pharmaceutical, Biotech And Medical Device Excellence