A presentation from LGA conference 2013 looking at the role of design in increasing public participation in public services.

1. Re-wiring Local Government
People powered
Public services
Dr Andrea Siodmok
@designcomedy
03rd July 2013
LGA Conference

2. “We urgently need to address how councils can better lead
economic growth, social care, health and children's services
– with all local services putting citizens and not institutions
at the heart of all that we do.” Sir Merrick Cockell

3. UK Informal
economy:
49.1 million adults in
UK* or 35x the size
of the NHS.
[*2010 census]

4. What is the call to action?

5. Activating
citizenship

6. Does my society look big in this?

7. How can we capture
peoples’ imagination
so they might be
willing to co-create
services in the future?

8. It is no longer about
party politics but of
looking at the strengths
of communities and
building on them.
LORD HESELTINE
LGA conference 2013
“ “

10. Four acronyms
to consider when
re-wiring public
services

11. [Hybrid Value Chains]

12. POSITIVES
Passionate
Empathic
Resourceful
Benevolent
Resilient
Entrepreneurial
Purposeful
Trusted
Scalable
Adaptable
Efficient
Ingenious
Democratic
Accountable
Civic
Adapted from
Nick Jankel

13. [Peer to Peer]

15. [Strategic Niche Management]

16. Stephan Jooste

17. [Bottom of the Pyramid]

18. Some of the most
transformational radical
innovation will come
from the bottom of the
pyramid, not the top.
CHARLIE LEADBEATER
“ “

19. Ten tips for using
design in local
government.

20. #1. Leadership
provides
energy, permissi
on and focus.

21. 21

22. Thinking Room
In 2011 Cornwall Council
developed a new citizen centric
approach to innovation.

23. #2. Don’t be
afraid to start
with a blank
piece of paper

24. In Cornwall the social enterprise, Dott
Cornwall started with an empty
classroom in Redruth.

25. The Dott Shot campaign asked people
to submit images of design. The
website started with a blank page and
ended with 1,000s of images.

26. #3. Find ways
to turn your
questions into
shared quests

29. Question
Quest

30. #4. Get the right
people in the
room

33. #5. Draw
inspiration from
peoples’ real
experiences

36. #6. Build positive
energy by turning
challenges into
opportunities

39. #7. Engage
citizens early to
help re-frame
problems

41. 1. Inspire Change by sharing good ideas and practices

42. #8. Work with
communities’
natural
collaborative spirit

45. #9. Trust is the
currency of
community so
councils need to
become trustworthy.

48. #10. Make it
fun, be
authentic, and
they will come.

51. “Radical public service
innovation involves a
process of social
discovery, not a template
to copy.” Joseph Rowntree
Foundation

52. Good design costs the
same as bad
design, the only
alternative is no
design, which often
costs more in the long

53. Thanks to…
Nesta / LGA Creative Councils programme
Dott Cornwall partners: Design Council, Cornwall Council, Technology
Strategy Board, University College Falmouth
Images from Flickr
Social and Service Design teams:
Sea Communications
Think Public
Something from Us
Leap Design for Change
Cognitive Media
Two
Boex
Cornwall Design
* Views in this presentation my own based on experience in Dott Cornwall and Cornwall
Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room