Apm midlands branch nicola busby

Enterprise Change
Management
APM Midlands Branch
6th April 2019
© 2018 Informaticians Ltd All Rights Reserved

Setting the Scene

What is organisational change?

Why do organisations change?
“The world keeps changing. It
is one of the paradoxes of
success that the things and
the ways which got you where
you are, are seldom those that
keep you there.” (Handy, 1994)
Handy, C (1994) The Empty Raincoat: Making Sense of the Future, Hutchinson, London

Has organisational change increased?
• Technological innovations:
Digital Revolution
AI
• Globalisation
• Political and economic uncertainty
• Rapidly evolving customer expectations:
Personalisation
Speed
Price vs Quality

Change capacity of organisations (%)
Prosci (2018) Benchmark Report Executive Summary, Prosci Inc

Complicated:
• Predictable, repeatable outputs
• Linear links between cause and effect
• Components can be separated and dealt
with in a systematic and logical way
• Problems solved by ‘experts’ and rules
• Mindset – Knowing: information retrieval
Complex:
• Unpredictable, non-repeatable outcomes
• Multiple interacting and intertwining parts
• Parts interact in unpredictable ways
• No solutions, ‘try, learn, adapt’
• Mindset – Thinking: creative process
Is change becoming harder?
“The whole is greater than the sum of its parts” “The whole is weirder than the sum of its parts”

What is Change Management?
‘Change management is a structured approach to moving an organisation from the current state to
the desired future state’ APM (2012) Body of Knowledge, 6th Edition
‘The process, tools and techniques to manage the people side of change to achieve a required
business outcome’
Prosci, Definition of Change Management https://www.prosci.com/resources/articles/change-management-definition [accessed 20190415]
‘An emerging profession;
An interdisciplinary profession;
A developing profession.’
Smith, R (2014) The Effective Change Manager’s Handbook. Kogan Page, London

Are success rates improving?
97% managers reported their organisations went through
change last year
27% increased productivity
20% faster decision making
36% improved financial results
Chartered Management Institute (2018) BEIS Business Productivity Review: Call for Evidence
Some well-advertised failures in 2018
and some spectacular successes:

The Theory of ECM

What is ECM?
‘shifting focus from a project-by-project application of change management
toward institutionalizing change management practices, processes,
capabilities and competencies’
https://www.prosci.com/resources/articles/enterprise-change-management-overview [accessed 16 April 2019]
‘building change capabilities within organizations to cope with continuous
change’
Miller, D and Proctor, A (2016) Enterprise Change Management How to prepare your organisation for continuous
change. Kogan Page, London
‘a decentralisation of change management officers and a shift to spread this
skill set across the business’
Strategy Execution (2019) Top 10 Trends for 2019. TwentyEighty Strategy Execution Inc
‘a concept and a process for deploying change management across an
organization. It goes beyond the project level and focuses on an overall
organizational approach to managing change.’
https://www.lce.com/Enterprise-Change-Management-1794.html [accessed 16 April 2019]

Organisational Change Maturity Models
Maturity Models developed by:
• Change Management Institute Perkins, C (2014) The Effective Change Manager’s Handbook. Kogan Page, London
• Prosci https://www.prosci.com/resources/articles/change-management-maturity-model [accessed 16 April 2019]
• Changefirst Miller, D and Proctor, A (2016) Enterprise Change Management How to prepare your organisation for continuous change. Kogan Page, London
Highest level of each model describes aspects of ECM
Organisation Model Description
Prosci Change Management
Maturity Model (2004)
Organisational competency: Change management competency is evident in all levels of the
organisation and is part of the organisation’s intellectual property and competitive edge
Change
Management
Institute
Organisational Change
Optimised:
Strategic Change Leadership: Executive change office; Board reporting; Agile Project Governance.
Business Change Readiness: Business areas comfortable with constant change; leaders and managers
effectively driving.
Project Change Management: smaller initiatives; constant assessment of ongoing Change portfolio
Changefirst Change Management
Institutional Stage: Executive Sponsors manage the overall change capacity of the organisation

5 Competencies needed for ECM
1. Effective context for change
2. Management of overall demand for change
3. Good capability to implement single initiatives
4. Recruit resilient and ‘change ready’ people
5. Adaptive leadership – live with unpredictability and uncertainty/exploit
opportunities
Miller, D and Proctor, A (2016) Enterprise Change Management How to prepare your
organisation for continuous change. Kogan Page, London

The challenge of Enterprise
Change Management

Organisational Culture
ECM culture ‘Traditional’ culture
High levels of trust Mistrust (up, down and across)
Devolved leadership Top down leadership
Experimentation and risk taking Risk averse
Quick decision making Hierarchical and slow decision making
Collaboration Silos
Flexibility in accounting, reporting and
contracting
Organisation controlled by annual
financial and planning cycles
Leaders, managers and staff ‘change
resilient’
Business as usual attitudes

Skills: Leadership
Research by Prosci 2018
% projects meeting or exceeding objectives based on sponsor effectiveness
29% 42% 54% 72%
Adaptive leadership: ‘the practice of mobilising people to tackle tough challenges and thrive’
• Leadership is a practice, not a position
• To be used in situations without known solutions
Does not conform to traditional views of ‘the leader’
Prosci (2018) Benchmark Report Executive Summary, Prosci Inc

Skills: the ‘accidental’ manager
•71% organisations do not train their managers
•2.4m ‘accidental’ managers in UK
•97% managers reported their organisations went through change last year
‘Managers who are promoted into their roles because of
functional expertise without being equipped or fully supported in
developing management skills’
Chartered Management Institute (2018) BEIS Business Productivity
Review: Call for Evidence

How we expect organisational change to work
When change has gone badly

What about the project profession?
Project management The application of processes, methods, knowledge, skills and experience to
achieve the project objectives
Programme management The coordinated management of projects and change management
activities to achieve beneficial change
Portfolio management The selection, prioritisation and control of an organisation’s projects and
programmes in line with its strategic objectives and capacity to deliver APM (2012) Body of Knowledge, 6th Edition
How does this fit with ECM approach, including
• change as business as usual
• complicated vs complex problems
• different cultural approach needed?
Over to you......

email: enquiry@nicolabusbyassociates.co.uk
tel: 020 7866 2230
website: http://nicolabusbyassociates.co.uk/
blog: Business Change Enthusiasts

Apm midlands branch nicola busby

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