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And Now for Something
Completely Different
Bob Carter
Programme, Transformation and Sales
Director
Wannabe poet, author and rock star
CV
Transformation
• Google it!
– About 1,480,000,000 results
• Go to Oxford, Collins or Webster
– Definitions for
• Mathematics
• Physics
• Biology
• Linguistics
• The only truth
– It means different things to different people in different
circumstances
In Business Terms
It is changing an existing ‘thing’ into a new
‘thing’
Where the thing could be a process,
method, organisation, strategy, etc…
Hopefully the new ‘thing’ is better than the
‘thing it has been transformed from
A Quick Quiz
Innovation
• An example of transformation is innovation
– The introduction of something new that adds
value
– Turning an idea into reality
Strategic Change, CI and Innovation
It’s all transformation
An example
Success Needs Balance
WHY
HOWWHAT
However
What
Why
How
What
Why
How
A B
So What?
Oh Yes
Amazon
Ebay
Disney
Southwest
Cirque du Soleil
Hmmm
Mail order mags
Christies/Sotherby’s
Alton Towers
Laker
Most traditional circuses
Think about mountain bikes
Think about great leaders in history
Think about …

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Robert Carter