ACVCH 2022 UDELAS

1. TO SELL ROOMS
THE HOTEL DEPARTMENTS PERSONNEL WORK LIKE A TEAM IN A RELAY RACE
SALES OR RESERVATION STAFF MAKE UP ROOM SALES UNTIL THE EVENING BEFORE THE GUEST ARRIVAL .
 WHEN THE RESERVATION OFFICE CLOSES, ALL THE EXPECTED ARRIVALS AND AVAILABLE ROOMS ARE
THEN HANDED OVER TO THE FRONT DESK
 RESERVATION CALLS AFTER 6:00PM MAY EITHER BE TAKEN BY THE FRONT- DESK STAFF OR THE 1-800
NUMBER
 THE FRON-DESK TEAM WILL TRY TO SELL OUT BY SELLING THE REMAINING ROMOS TO CALL-IN OR
WALK-IN GUEST AND OF GUEST WHO NEED A FAVOR
 UPSELLING OCCURS WHEN THE GUEST SERVICE AGENT/FRONT-DESK CLERK SUG-GESTIVELY SELLS
THE FEATURES OF A LARGER ROOM, HIGHER FLOOR OR PERHAPS A BET- TER WIEX.
 YIELD MANAGMENT ORIGINATED IN THE AIRLINE INDUSTRY WHERE DEMAND ALSO FLUCTUATES.
 BASICALLY, A PERCENT-AGE OF GUESTS WHO BOOK AND SEND IN A DEPOSIT IN ADVANCE WILL BE ABLE
TO SECURE A ROOM AT A MORE REASOBLE PRICE THAN CAN SEMEONE BOOKING A ROOM WITH JUST
THREE DAYS`S NOTICE.

2. TO MAINTAIN BALANCED GUEST
ACCOUNTS
• This beging with advance deposits, opening the guesst folio, and posting all charges from the various departments. Ç
• Most hotels have property managment systems
• This means that guest charges from the various outlests are directly debited to the guest`s folio.
• Payment is either received on guest`s Check-out or transferred to the city ledger.
• This means that the account will be sent and paid within a specified time period.

3. TO OFFER SERVICE SUCH AS BANDLING MAIL,
FAXES, MESSAGES AND LOCAL AND HOTEL
INFORMATION
• People constantly apprach the front desk with questions. Front-desk employees need to be knowledgeable about the
various activities in the hotel. The size layout and staffing of the front desk will vary wih the size of the hotel.
• The front desk is staffed throughout the 24 hours by three shifts.
• The evening shift duties include the following
Check the long book for special ítems.
Check on the room status, number of expected checkouts still to leave, and arrivals.
Handley guest ckeck-in.
Take reservation for that evening and future reservation after the reservations staff have fo the day.