Now in its seventh edition, the A.T. Kearney Global Services Location Index tracks the contours of the offshoring landscape in 55 countries across three major categories: financial attractiveness, people skills and availability, and business environment. This year’s report finds a new business model threatening established concepts of offshoring and expanding the market: automation combined with business process as a service (BPaaS) has the potential to be an even more powerful force for disruptive change than automation alone.
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Global Services Location Index 2016 | A.T. Kearney
1. On the Eve
of Disruption
The 2016
A.T. Kearney
Global Services
Location Index™
#GSLI16
2. The 2016 A.T. Kearney
Global Services
Location Index™
tracks how attractive
it is to offshore
business services
to more than 50
countries.
#GSLI16
2016 Global Services Location Index™
3. Six of the top
10 countries
are in Asia Pacific.
#GSLI16
2016 Global Services Location Index™
4. India (#1) continues to lead
the index, followed by China (#2)
and Malaysia (#3).
#GSLI16
2016 Global Services Location Index™
5. The Philippines (#7)
has improved its score
thanks to private-public
partnerships such
as the Next Wave
Cities Program.
#GSLI16
2016 Global Services Location Index™
6. Brazil (#4) has moved up the
ranking thanks to the depreciation
of the real.
#GSLI16
2016 Global Services Location Index™
7. Colombia (#20) makes the
largest advance of any country
in the index, thanks to solid gains
in IT/BPO experience and in
country infrastructure.
#GSLI16
2016 Global Services Location Index™
8. Poland (#10) moves into
the top 10 this year thanks
to a strong improvement
in compensation costs.
#GSLI16
2016 Global Services Location Index™
9. Ukraine (#24) has moved up
17 positions, based in part
on more competitive tax and
regulatory costs.
#GSLI16
2016 Global Services Location Index™
10. Turkey (#21) has consistently
improved its scores across
most dimensions.
#GSLI16
2016 Global Services Location Index™
11. Many call center
operators find service
quality in South Africa
(#48) is superior to
that of onshore centers.
#GSLI16
2016 Global Services Location Index™
12. Several global trends
have emerged, as well,
most notably robotic
process automation (RPA)
and Business Process as
a Service (BPaaS).
#GSLI16
2016 Global Services Location Index™
13. RPA and BPaaS are a powerful
source of disruptive change.
#GSLI16
2016 Global Services Location Index™
14. RPA is three times faster than
humans, with no errors and
no absenteeism.
#GSLI16
2016 Global Services Location Index™
15. BPaaS may make
outsourcing accessible
to smaller companies.
#GSLI16
2016 Global Services Location Index™
16. Additionally, social
impact sourcing is
on the rise, broadening
the talent pool
to disadvantaged
groups.
#GSLI16
2016 Global Services Location Index™
17. For more information about
A.T. Kearney’s 2016 Global
Services Location Index,
please visit:
www.atkearney.com/strategic-it/
global-services-location-index
#GSLI16