The retail banking champions are the banks that have embarked on the bold journey to transform their business models. In A.T. Kearney's 2016 Retail Banking Radar, we look at the state of Europe's retail banking industry, the outlook going forward, and the "champions" that are laying the foundation for future success.

1. The Retail Banking Champions
Step Up Their Game
2016 Retail Banking Radar
#BankingRadar

2. #BankingRadar
2016 Retail Banking Radar
In recent years, retail
banks have faced a
journey filled with
ups and downs, from
the pre-crisis boom years
to the post-crisis malaise.

3. #BankingRadar
2016 Retail Banking Radar
Some retail banks
have emerged as the
“champions,”either with
a top-line growth focus,
a cost and efficiency
orientation, or a strong
emphasis on digital.

4. #BankingRadar
2016 Retail Banking Radar
Retail banking profits have
increased as risk provisions
decreased, but top-line
improvement remains
muted despite growing
consumer confidence.

5. #BankingRadar
2016 Retail Banking Radar
The Retail Banking Radar shows
few reasons for optimism.
Five of the six indicators
improved, but most
improvements were
insignificant, and cost
efficiency and profitability
still lag pre-crisis levels.

6. #BankingRadar
2016 Retail Banking Radar
Swiss banks remain the
uncontested champions
in revenue generation,
while Nordic and
Spanish banks remain
the leaders in cost
efficiency.

7. 2016 Retail Banking Radar
Western Europe has posted mixed
results: Banks in Austria, Benelux, and
the UK had profit increases, while gains
in France were modest and Germany
posted a small decrease.
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2016 Retail Banking Radar
Eastern Europe’s
banks made little
progress, with income
per client staying
unchanged and that
region’s gap with the
rest of Europe still wide.

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2016 Retail Banking Radar
For this year’s Radar,
we looked at the retail
banking “champions”:
those that have embarked
on the bold journey to
transform their
business models.

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2016 Retail Banking Radar
“Cost champions” focus on transforming
the cost base; “revenue champions”
make significant top-line improvements;
and “digital champions” transform their
businesses by embracing digital.

11. #BankingRadar
2016 Retail Banking Radar
The retail banking industry
is at a tipping point: Customer
needs are changing, while
market and macroeconomic
conditions are still difficult.
What are the priorities for
the coming year?

12. #BankingRadar
2016 Retail Banking Radar
1. Transform your
banking model for
the digital era.
Consumer preferences are
evolving fast, and digital
natives will soon be the
largest group of retail
banking customers.

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2016 Retail Banking Radar
2. Transform, simplify, and
ensure consistency in your
customer experience.
Best-in class customer
journeys focus on
pivotal customer
events.

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2016 Retail Banking Radar
3. Transform your
operating model for
best-in-class cost
efficiency.
Cost efficiency is crucial for
improving returns on equity
and increasing retail
banks’ market value.

15. For more information
about A.T. Kearney’s 2016
Retail Banking Radar,
please visit:
www.atkearney.com/financial-institutions/
retail-banking-radar/2016
#BankingRadar