Global teams work virtually across boundaries such as language, culture, economic circumstances, geography, and time zones. The Global Team Process Questionnaire (GTPQ) measures team members’ perceptions of communication, interaction with the leader, role and goal clarity, alignment with the organization, trust, etc. across differences in culture, language, time zones, etc.

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Help Your Team Be a Source of
Competitive Advantage with
ITAP’s Global Team Process
Questionnaire™

2. ©2019 ITAP International, Inc. All Rights Reserved.
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Definition: Global teams
work virtually across
boundaries such as
language, culture, economic
circumstances, geography,
and time zones

3. Teams: Your Competitive
Advantage?
• Teams are the source of all key
business outcomes:
– new or improved products and services
– new business processes
– business development
• A periodic team assessment helps
ensure that teams remain your source
of competitive advantage
©2019 ITAP International, Inc. All Rights Reserved.
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4. Team Process Questionnaire
System (TPQ)
• Different types of teams require different
versions of ITAP’s Team Process
Questionnaire:
– Action learning teams (ALTPQ)
– Global teams (GTPQ)
– Domestic teams (OTPQ)
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5. Fulfilling the Team’s Potential
• Teams need support: Their effectiveness
should be measured and monitored
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6. User-Friendly Team
Assessment
• The TPQ provides periodic team wellness
checks
– Time efficient, about 20 minutes per person
– Cost efficient ($500 per iteration)
©2019 ITAP International, Inc. All Rights Reserved.
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7. The Right Tool:
The Global Team Process
Questionnaire™
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8. The GTPQ Is Versatile
It is used with various types of teams:
• Functional teams
• Cross-functional
The tool can be used to compare:
• Business divisions
• Division to HQ
©2019 ITAP International, Inc. All Rights Reserved.
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9. Assessing Interaction among
Team Members
• The Global Team Process Questionnaire
(GTPQ) measures team members’
perceptions of communication, interaction
with the leader, role and goal clarity,
alignment with the organization, trust, etc.
across differences in culture, language,
time zones, etc.
©2019 ITAP International, Inc. All Rights Reserved.
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10. Assessing Interaction among
Team Members
• Like the OTPQ and ALTPQ, the GTPQ
provides insight into the level of
agreement and disagreement among team
members
• The GTPQ can provide early detection of
and response to looming obstacles to
teams’ productivity and effectiveness
©2019 ITAP International, Inc. All Rights Reserved.
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11. The Global Team Process
Questionnaire (GTPQ)
The GTPQ provides insights into:
• Team strengths and weaknesses
• Team alignment / misalignment
• Unexpected sub-team formation
• Process of bringing in new team members
• Effect of team leadership
• Impact of organizational changes / initiatives
• How to overcome barriers posed by language,
culture, geography, time zones, etc.
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12. Global Team Process
Questionnaire (GTPQ) Results
• The outcome of the assessment is a report
that:
– Identifies obstacles for team members
– Automates what the team agrees is going
well, agrees needs work (“low hanging fruit”),
and what they disagree about what is going
well/needs work
– Allows the team leader to take ownership of
team improvements (or use a consultant)
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13. Global Team Process
Questionnaire (GTPQ) Benefits
Allows same‐company reviews of teams
working on similar goals (e.g., pharma
compound development teams)
Provides leaders with a method of
cross‐team comparison, monitoring and
support
NOTE: Results are shared with the team
leader prior to debrief
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14. Team Intervention Based on
GTPQ Results
• Provides an opportunity for the team to
request support (“demand pull”) rather
than having an outsider tell them what
they need (“supply pushing” team building)
• Team leaders are coached to support
needed changes in the team, helping
develop team leaders without taking them
off the job
©2019 ITAP International, Inc. All Rights Reserved.
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Client Example 1: ITAP improves
executive team effectiveness
1. The Problem 2. The Tool/Service
Global biotech firm seeks to integrate
senior executives from companies
acquired over 3 years.
Executive Interviews
Global Team Process
Questionnaire™ (GTPQ)
Identification of dilemmas
3. The Solution 4. The Outcome
ITAP analyzes data collected, creates
an executive off-site, facilitates
discussion of dilemmas, and helps
define outcomes.
Reorganized senior team into two
distinct bodies. One reporting group
and a smaller decision making group.
Communication protocols defined and
roles clarified.
©2018 ITAP International, Inc. All Rights Reserved.

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Client Example 2: ITAP improves multi-
cultural team effectiveness
1. The Problem 2. The Tool/Service
Global pharmaceutical company
seeks to reduce tensions among a
multi-cultural team of global franchise
leaders and increase team
effectiveness.
Global Team Process
Questionnaire™ (GTPQ)
Delivers team productivity
intervention
3. The Solution 4. The Outcome
ITAP designs team results seminars
and provides follow-up leader/team
member coaching based on the
GTPQ findings.
Identified areas for improvement of
team effectiveness
Identified and measured change
(significant improvement in team
cohesiveness and collaboration) over
time
©2018 ITAP International, Inc. All Rights Reserved.

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Client Example 3: ITAP improves
organizational integration
1. The Problem 2. The Tool/Service
Global chemical company seeks to
align organizational cultures post
acquisition.
Organizational Cultural Assessment
Instrument
Culture in the Workplace
Questionnaire™
Global Team Process
Questionnaire™
3. The Solution 4. The Outcome
ITAP analyzes data collected,
measures organizational cultural
differences, links personal values
data to identifies areas where
integration will be difficult.
Recommends approaches.
Headquarters realizes unintended
consequences of initial integration
actions.
Seeks to redress approaches to
accurately address new
organizational culture aspects.
©2018 ITAP International, Inc. All Rights Reserved.

18. Executive Summary Charts
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Iteration 5
Iteration 4
Iteration 3
Iteration 2
Iteration 1
Explanations of charts…
Dimension Averages (2 chart types)
Iteration Comparisons (over time)
Exec Overview
Regularly track
results over time
Data comparisons

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Agreement
(About Successes)
Importance of team to company’s future
success
Absence of power control issues
Ability to express ideas and opinions freely
and openly
Treating team members with dignity and
respect
Role/responsibility clarity
Level of trust
Disagreement
(About the Need for Improvement)
Opportunity to learn of comments about
the work of the team
Availability of resources
Clarity of team objectives
Ability of team members to step outside
their areas of responsibility for the good
of the global organization
Disagreement
(About Successes)
Whether team members have the
necessary skills to resolve unexpected
problems
Agreement
(About the Need for Improvement)
Group communications
Team effectiveness
1
3 4
2
Positive Results
(High Average)
Issues Identified (Low
Average)
Agreement
(Low SD)
Disagreement
(High SD)

20. 20
Clients’ Testimonies about ITAP’s Tools
and Approaches
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement.
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract.
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future.
Organizational Effectiveness Group Manager at a global Financial services company
©2019 ITAP International, Inc. All Rights Reserved.

21.  1 team / one iteration = USD $ 500 (for
teams no larger than 15 people or
additional expenses may apply)
10 teams / one iteration per team = USD
$ 400 per iteration
Get Certified in the TPQ = USD $ 2,400
To order, email: atouval@itapintl.com
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Get Results for Your Team
©2019 ITAP International, Inc. All Rights Reserved.

22. Learn More About Teams
• Order Many Cultures One Team: Build
Your Cultural Repertoire by ITAP’s CEO,
Catherine Mercer Bing
http://www.TechnicsPub.com
©2019 ITAP International, Inc. All Rights Reserved.
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Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
Email inquiries to:
Amitai Touval, PhD
Senior Consultant
atouval@itapintl.com
©2019 ITAP International, Inc. All Rights Reserved.