Engagement not only contributes to individual performance, but is also a source of energy for teams and a way for high-performance teams to differentiate themselves. That is why it is useful to understand exactly what team engagement is, how it arises and above all, how it can be stimulated.
Insurers' journeys to build a mastery in the IoT usage
Engagement as a team
1. Investing in team
engagement pays off
WHAT IS TEAM ENGAGEMENT?
TEAM ENGAGEMENT AS AN 'EMERGENT STATE'
TEAM ENGAGEMENT AS 'SHARED STATE'
dynamiC
shared state
when team members attribute
a similar degree of engagement to their team
varies depending on a range of factors
collective quality shaped by
mutual interaction and dynamics
A
B
C Team Engagement: a multidimensional construct
characterised by vitality, devotion, absorption
this is expressed through:
- team members who encourage one another
- speak positively about work experiences
- focus solely on work-related matters during working hours
Provide a supportive environment
Team members have a feeling that the environment
is supportive when constructive criticism is rewarded
and when the group leader shows concern and
takes interpersonal problems seriously.
Provide interaction
Plenty of mutual contact and collaboration
builds emotional bonds and also creates opportunities
to share experiences which can lead to team engagement.
Coordination can be further stimulated
by the development of various communication
channels within the teams.
Provide good coordination
ENGAGEMENT IS CONTAGIOUS
When engaged employees communicate their optimism,
positive attitude and proactive behaviour,
they are able to influence their colleagues and
the result is that they are all able to perform
better as a team.
BETTER TEAM PERFORMANCE
Team engagement leads to better team performance,
a better team environment, a more positive effect
and trust in the ability of the team, as well as to
individual engagement.
Major challenge:
creating the right energy
so that the sum becomes
greater than the parts.
INDIVIDUAL engagement
team engagement
VS
employees are able
to collaborate well
high-performance teams
BUILDING BLOCKS
OF ORGANISATION
=
way for teams
to differentiate themselves
energy source for teams
TIPS FOR STIMULATING
TEAM ENGAGEMENT
VS
ENGAGEMENT AS A TEAM
enhances
individual performance
Finally, selecting team members whose
skills complement those of the team creates
greater interdependence.
Provide complementary skills1+1=3
1. Resources
2. SITUATIONAL ELEMENTS
Provide group spirit
That sense of there being a "we" leads to
identification with the team and greater mutual
cohesion, also when it comes to engagement.
Establish norms
A good example of these are the explicit and implicit
norms that shape the behaviour of the members.
Once it has become the norm to display a certain
behaviour or emotion, members will not only follow suit,
but it will also influence their subjective experience.
In other words, after a while, engagement can become
the norm for a group.
3. EXTERNAL FACTORS
Provide highly positive experiences
Working in a team inevitably leads to emotionally
charged situations. When these are highly positive
experiences, they can accumulate and lead to high
enthusiasm and engagement, which is ultimately
expressed in team engagement.
BENEFITS OF TEAM ENGAGEMENT