DTSS Magazine

2. Dear Patrons…..
At DTSS we believe in “Customer Lifetime Value”, we push our boundaries, reinvent ourselves to
ensure that our customers are delighted! We strongly believe that our customers are ours for life,
and thus in everything we do, our approach, our process, our products, the goal has been to strive
to go beyond expectations to ensure that customers stay delighted.
We would like to thank you our customers for encouraging us in this continuous journey of
reengineering ourselves. Our efforts have been recognised in public forum, DTSS has been
felicitated as the “Best Company in Housekeeping & Facility Management” by Times Network for
Best use of Innovation &Technology.
This award was possible only because of you, we look forward for a long and happy business
relationship with you & thanking you once again. Assuring you our best services as always!
DTSS Wins Times Network National Award

3. It gives us immense pleasure to announce The
Economic Times – Strategic Facilities Management
Summit 2018 was scheduled on the 28th & 29th June
2018 in Mumbai. This Summit consist of Case Studies,
Strategic Presentations, Interactive Panel Discussions
& Fireside Chats from varied industries.
One of the major trends that will gain traction in the
facility management industry in India is the growing
transition towards global and regional procurement.
Several companies offering Facility Management
Services in India have already started preferring
outsourcing to save operational costs and to ensure
quality control through standardization. End-user
industries will start outsourcing facilities management
to a single vendor for centralizing their facility
management services across different locations and
as a result, small companies will find it difficult to
survive the facility industry.
Mr. Jasmer Puri, Co-Founder & Jt Managing Director of DTSS was one of the eminent speakers
at the forum, he spoke about Future of Facility Management emphasizing on the below
mentioned areas;
- Evolution of Outsourcing FM services in India
- Drivers of Growth
- The Human Capital Dividend/Challenges
- Technology & Automation
Economic Times Summit

4. DTSS participated & Sponsored - National Institute of Personnel Management,
Mumbai Chapter
Sofitel – Mumbai, 21st June 2018
About NIPM: (www.nipmmumbai.in)
NIPM the National Institute of Personnel Management, is the only all-India body of professional
managers engaged in the profession of personnel management, industrial relations, labour
welfare, training and HRD in the country. NIPM has a total membership of more than about
11,000 spread over 52 chapters all over the country. NIPM is a non-profit making body devoted to
the development of skill and expertise of the professionals engaged in the management of
human resources through regular lectures, meetings, seminars, training courses, conferences
and publication in its chapters all over the country.
NIPM Mumbai Chapter organised “Mumbai Metropolitan Regional Conference 2018 on
Digitization-The HR perspective”, this event is regarded as most inclusive Learning forum for the
HR / ER / IR / OD Professionals and practitioners.
Key Highlights - Digitization – The HR Perspective
- Digitization & how HR shall cope up with it
- Digitization Redesigns HR
- Digitization – Threat or Opportunity
- Case studies
NIPM Chapter
DTSS team attending the conference
DTSS sponsors National Institute of
Personnel Management cover Page

5. DTSS Participated in one of the World’s Leading Trade exhibition
‘Interclean Amsterdam Show’- Netherlands - May 15th to 18th 2018
About Interclean :
Interclean Amsterdam is the largest professional cleaning exhibition in the world and
unsurpassed in its role as international networking platform for the global cleaning industry.
Over 800 of the world’s leading cleaning and hygiene product manufacturers are exhibiting. First
and foremost, a networking event, the exhibition provides a range of opportunities for
businesses to expand their global presence, solidify professional relationships and stay on top
of the newest developments in the market. The event takes in place 13 exhibition halls, with a
combined total of 70,000 sqm.
Key Highlights of the visit:
• Helped us to understand the newest developments and Technology in the global cleaning
market at the same time
• Gave DTSS international networking platform
• Saw the Key innovations and launch which included the Robotic range of machines
which would be future of cleaning technology
‘Interclean Amsterdam Show’- Netherlands

6. Big Wins

7. Happy Clienteles
Taking a moment to thank you entire DTSS team who all are directly or indirectly associated
with CISCO. Let me highlight some of
the achievements of FY18 –
- Average monthly SLA score 90.44 %
- Average compliance score 95.00 %
- 98% satisfaction in consumer sentiments (Janitorial)
- Average attrition 2.4 % against our SLA of 6 %
- 900 + HC Training conducted
- RPL, Arise & Udaan initiative to enhance the skill set
- Support provided in Community Garden, Manure distribution & furniture’s segregation
projects
We are looking forward to keep this momentum up and rolling in FY19 as well.
Please extend the regards to other team members.
- CISCO Bangalore
Good Evening. Am very Happy to update you that this year ISO recertification Audit for CHN DLF
Facility has been successfully completed with ONLY very minor Observations. We had the audit
closing meeting in the forenoon session and BSI Auditors have confirmed to recommend the
restoration of the ISO Standard Certification for the DLF Location.
Raja Mohan - > Appreciate you for keeping up the Commitment given by you during the submis-
sion of Proposal for the FM Services for Virtusa to take up All the BSI Standard Audit prepara-
tions, handling of Audit to get/retain the Certification for the DLF Facility.
Stephenson - > Upon the information from Raja Mohan after taking the FM Services in Feb18,
you have visited DLF Facility regularly for verifying the documentation maintained by our Inter-
nal team. The very critical and important mile stone achievement is that you have Outsourced
the work to Right Consultancy Agency to handle all very Elegantly. Thank you and Ravi for
choosing the Right Firm at an appropriate time.
Siva Jothi -> Your support in getting the documentation ready for the Audit is EXCELLENT. BSI
Auditors themselves have mention that the documentation is ‘very Exhaustive and Perfect’.
Also have been very punctual ( although have infant Baby) to office to provide clarification/da-
ta to the Auditors during these 3 days of Audit. Really Appreciate your support for the prepara-
tion and handling the Auditor queries.
Needless to say, my Internal Facilities Team have put in their full Efforts and contributed for the
Successful completion of the BSI Audit. Spl appreciation to Allen and Sivanandam for their ded-
icated focus on the preparations.
Great Team work. Thanks to all.
- Virtusa, Chennai

8. Happy Clienteles
It was a splendid performance by you and your
team last night during the MM fashion show.
The team was very quick in response and have
worked hard during the entire turnaround of the
restaurant.
The plan was well managed and executed! Kudos
to your leadership!
Keep up the Good Work!!
- JW Marriott Mumbai
Here is a Big Thank You for your team who always
support HR Team endlessly behind the scene
before and after every event.
We received appreciation from our CDO to all
senior leaders to see cafeteria filled with
employees’ presence.
This wouldn’t have been possible without your
support as always , Thanks once again !
- 24/7, Bangalore
Thanks for sharing, it was wonderful event &
session for HK staff as starting new transaction.
Keep continue the good work & close some minor
pending tasks on top priority.
- Alight Mumbai
R&R well done DTSS team, good to see the
smiling faces.
- C&W at Symantec Chennai
As of Now NO HOLD Salary for Kolkata, All the
Onboarding been completed and mapped against
the Proper Employee Codes and even without a
Single Error.
Really good to see the no’s.
All the Best SHILPI Keep it up, always help
Operations to run smoothly.
- Internal Customer Kolkata
Madilage branch has received Excellent rating on
branch hygiene in service audit. Its credit goes to
Sharad Ghumare, Housekeeping office boy, DTSS.
Congratulations to Sharad.
- RBL Kolhapur
On Dt. 10.07.2018 & on the basis of our previous
request, Arshad visited our facility to train all our
Transport vendors on JMS uploading through
Ebiz portal.
This has helped our vendors a lot to understand
more about Ebiz portal.
Sorry for the inconvenience caused to you during
his absence at your premises.
Hereby I appreciate Arshad & thanks to DTSS
team for your co-operation.
- RJIL, Bangalore
This mail is to thank you for sending 5 boys for
helping my team in maintaining the upkeep of the
premises. Also a special appreciation for
Indrasinh Zala your field officer for my site, who
made sure these boys are properly utilized and
was present throughout the day during the visit of
my Leadership Team.
Param, I would also like to inform you that one of
our staff Ms. Arstole who is working with us for
long has to be appreciated for her Honesty and
Integrity. She has handed over one pair of finger
ring to Security which was found in the discharge
room. The value of the ring is yet to be known
though. But this act should be highlighted and set
as an example to others in the team.
- Columbia Asia Hospitals Pvt. Ltd, Ahmedabad

9. Happy Clienteles
I am writing to let you know that the services
provided by DTSS have improved and there is a
visible difference in the level of cleanliness at the
kitchen.
Please ask the team to keep it up and work closely
with our team to provide and even higher level of
service.
Please share our appreciation with the entire
team. Thank you
- Curefoods, Delhi
This is to appreciate, that all DTSS - HK staff had
done good job & made yesterday’s country
leader’s visit successful.
Also special thanks for dedicate support by Vinita,
Supriya , Sayali and all the site supervisors of both
towers A , C&D. Expect this focus/momentum to
be inculcated in our daily routine activities.
- Concentrix TPO – Pune
Kindly share our appreciation towards the efforts
put in by the HK Team for the services during the
visit of our CEO. There were situations where the
team had extended their work beyond working
hours and because of that commitment we have
achieved a great visit by our CEO without any
challenges. Keep doing your good work and
congratulate the HK team to continue doing the
good work. Thank you.
- CGI, Chennai
The improvement has been observed in our
Janitors & Supervisors.
Training is a continuous process for further
improvement/ development.
Your good work is apprenticed.
Please maintain the same rhythm and Keep it up
!!!
- Supermax, Mumbai
I really appreciate your contribution in the
composition of SOW & SOP for SANMINA.
I wanted to say thank you and Mr.Guna for helping
me to meet client’s requirements in short span of
TAT.
As there are many scope for quality improvement
in SPD belt, I am expecting your coordination
further to achieve quick results and quality
deliverables to our clients with the support of Ravi
sir in terms of Grooming standards, SOP, on job
result oriented practical Training, Soft skill
developments.
- Internal Customer, Chennai
Thanks to the entire Back Office Management
staff for all your wonderful initiatives & efforts to
keep the onsite team motivated & professionally
sound at all times.
- Nomura, Mumbai
We have achieved Highest ever monthly
Production of Single Phase Meters over 9.2L in
May 2018.
This was possible with the support of your
Packing team.
We appreciate the work done by your team on this
accomplishment.
Pl. convey our Congratulations !!!
- Larsen & Toubro Limited Mysore
Appreciated the training continue with such
trainings to frame them in all the aspect.
- Accenture Solutions Pvt Ltd Bangalore

10. ARMs are our foundational layer in the system who support our
organization’s daily business operations. They play a crucial role
in influencing the results of the organization. With the objective
of developing and empowering them, we designed a program
“ARM Yourself”. This program was completed in Bangalore in
Q1covering 26 ARMs and aim gradually to launch across PAN
India.
This program is structured to provide Soft skills for their self-development, and functional skills
for their knowledge and understanding of the business process critical to them. The modules in
this program includes EHS Culture, Business Communication Skills, PAS Culture, Functional
training i.e., Compliance, Payroll, and Client Relationship Management and Resourcing.
Departmental Highlights - Back Office Training
Business Communication Skills for ARMs
delivered by Amarjeet Oberoi
ARMs taking the assessment Payroll session for ARMs delivered by
Silambarasan R on June 20, 2018
Session on Resourcing & Client
Relationship Management by Prashanth
PAS Training Sessions in Mumbai – 19 & 20 July 2018PAS Sessions in Bangalore
PAS Training
This is a mandatory culture building exercise for all the back-office
employees based on DTSS core values.

11. 37% of staff PAN India have been certified in Level 1 training under
‘I am a trained Staff’ initiative’
Training Certificates from GOI under RPL issued in different locations
Departmental Highlights – Training at Site
Delhi Hyderabad Bangalore
Chennai Mysore
Delhi
Kolkatta Mumbai
Pune Kolkatta Mumbai Mangalore

12. Arise Training Activities
Created a Pool of trained janitors ready to be converted to Supervisors in all regions.
Promoted 11 Janitors to the next level
UDAAN TRAINING ACTIVITIES
Udaan is a platform for smart supervisors to go through comprehensive learning interventions
and emerge as eligible pool of for Executives role opportunities.
3 Supervisors promoted to the next level after Udaan Training post the business and
customer evaluation.
TRAIN THE TRAINER SESSIONS IN BANGALORE
Departmental Highlights - Arise & Udaan, Train the Trainer
TRAINING AT SITE

13. Departmental Highlights - E-Invoice
DTSS DIGITAL INITIATIVES
Sales MAXXAsset Management LMS - Disha
Power BI
BGV
E CHECKLISTONBOARDING
Facial Attendance
Einvoice
LEGACY METHOD OF INVOICE SUBMISSION
Invoices are sent to the client on an email through a portal along with
all the supporting documents
Attendance Data
submitted for invoice
generation
Invoice generated as per
contract terms
Invoice sent to all
SBUs
Invoice hand delivered to
customer by ARM
Customer Acknowledges the
receipt of invoice through mobile
app or physical signature

14. Departmental Highlights - E-Invoice
High possibility of delay in invoice submission; Clear offset with client payment cycle
and invoice submission time
Chances of invoice getting lost/misplaced/damaged in the process
Bandwidth of an ARM is consumed in invoice delivery rather than in operations mgt
which is his core job
Tracking and maintaining hard copy of the invoices is a difficult and many times
inefficient
LEGACY METHOD OF INVOICE SUBMISSION
Invoice generated in Ramco ERP
FTP Server
Blue tree system
TDS Certificate
Bank Certificate
Outstanding statement
PO Copy
Clientsigned attendance
CTC Register
PF& ESI ChallanMaterial DC
PT Challan PF & ESI Declaration
Invoice submitted alongwith supporting
documents toClientelectronically
Clientverifiesinvoice
+ documents.
Are documents OK?
NOT OK
OK
Notification
received by
Super User
Assign it to
concerned dept
for rectification
Processing of
invoice
E-INVOICE DELIVERY THROUGH ELECTRONIC MEANS

15. Departmental Highlights- E-Invoice
Invoice is submitted on the day to the client, it is generated. Helps both DTSS and the
client in invoice processing
No Chances of invoice getting lost/misplaced/damaged in the process. Retrieval
whenever required is easy and less time consuming
Bandwidth of an ARM is consumed completely towards operations. So, better focus on
operations
As a resultant effect, the process helps in saving trees--- Intangible benefit to the
community
DIGITISATION OF INVOICE DELIVERY WOULD STREAMLINE
ENTIRE INVOICE HANDLING PROCESS
MILESTONES ACHIEVED IN CLIMBING THE EVEREST

16. Departmental Highlights – E-Invoice
THE WAY FORWARD
One
SPOC
for 2
ClientsOntime
upload of
documents Monitoring
response
& Influence
customers Review
BlueTree
support
ERP
support
Ops &
SSC
Teams
• One Employee = 2 Key Clients
• Employee of DTSS becoming a Single Point of Contact (SPOC) for two Key Accounts
• He/she will monitor the invoice journey (submission/resubmission/resolution) for
these two clients
WHAT IS IT?

17. Departmental Highlights – E-Invoice
KEY RESPONSIBILITIES
KEY SPOCS
• Ontime submission of invoices
• Liaising with Client once in a month either physically or through a conference call
• Address key issues of clients in the invoice submission
• Influence customers over a period of time to agree for einvoice submission
45 SPOCs + 8 SSC Core team members
Category
SBUs
Regions
M&E
Regional Cr. Controllers
Excom
Total
#s
32
8
Total Head count
30
7
1
2
5
45
SSC Core Team - 9
Krithika
Madhavan
Anand
Manna
Kunal
Boopathi
Silambarasan
Sharmila
Sujatha

18. Departmental Highlights – E-Invoice
• Monthly review
SPOCs will be supported with
• Support from dedicated ‘Core Team’ from Back office
• Provide information about this account
• resolve issues within a specific TAT
• Fast Track trainings on all the processes
• Cheat sheets on the processes and Key Contacts
• Training on all new initiatives
• Meeting coordination with clients
TOGETHER, LET’S CLIMB THE EVEREST!!!
Governance

19. Departmental Highlights – SSC Reach – Workflow
Is a workflow tool to enable effective service delivery through a seamless workflow
between operations and back office functions, It is a replacement for current OTRS
system
DTSS DIGITAL INITIATIVES
Sales MAXXAsset Management LMS- Disha
Power BI BGV
E CHECKLISTONBOARDING
Facial Attendance E invoice
WORKFLOW
Legacy Method of workflow - Challenges faced
Lack of tracking mechanism of the queries/requests being raised with SSC
Challenges in collating data to analyse quality improvement initiatives
Transparency lacking in reporting the SLA of the requests raised
Lack of governance structure between Operations and SSC

20. Departmental Highlights – SSC Reach – Workflow
Y
O
U
OpsSSC
Legacy Method of workflow – From more noices, confusions,
misunderstandings & escalations to….
Answers to all your concerns & Queries - Coming soon…..
SSC Reach – Workflow Tool
A New Medium of Communication
A smooth flow of process to
meet end client’s demands

21. Departmental Highlights – SSC Reach – Workflow
SSC REACH–FEATURES
SSC REACH –WORKFLOW OBJECTIVES

22. Departmental Highlights – SSC Reach – Workflow
One repository of all queries/service request available for analysis across Pan India
Drive quality improvement initiatives SBU wise/SSC Tower wise
Audit trial to capture all approvals through workflow tool
Assist in overcall customer satisfaction when timelines are met with accuracy
Benefits of SSC - Reach
Reduce personal dependency in SSC and have process oriented work flow
The Way Forward
System Analysis and Design
UAT Training – Round 1
Jun’18
Apr’18 - Jun’18
Jul’18SLA Sign off with internal clients
& UAT Training – Round 2
Aug’18
End User
Training & Go-Live
Deliver
SLAs
Sep’18
Oct’18 –
Mar’19
Monitor &
Improve

23. Departmental Highlights –Hire 2 Retire – Payroll
• BO Salary transferred upgraded from 5th to 2nd of every month Effective May 2018
salary Paid on 2nd June 2018
• Overall improvement in Salary Payment by 7th from 88.5% in Jun’18 against 85.4% in
Jun’17
• Improved & Sustained Internal Customer Feedback @ 3.3 out of 4 in June 2018
BGV, Onboarding & Documentation
• 197 Employees have been identified as Court case pending against some criminal activ-
ities & have been removed from role immediately and also 18856 is in Green Status with
no Criminal Records
Operations Support
Started the Operations Onsite Support project
Identify the critical SBU’s , Visit and Brief them on Payroll Process and Support for next
few months to adhere the Process by Team and also to Support in closing the Issues
which they are facing.
Hyderabad ( Microsoft, JPMC, CGI, Cognizant )
Gujarat ( L & T)
Pune ( Amdoc)
Delhi ( DLF)
Payroll Helpdesk
(Customer Care & OTRS Ticketing)
OTRS Closed Tickets
• June – 2017 : 316
• December-2017 : 571
• March-2018 : 722
• June-2018 : 646
Payroll Help Line Closed Tickets
• June – 2017 :125
• December-2017 : 391
• March-2018 : 231
• June-2018 : 350

24. Departmental Highlights - Transition Team
Location: Baroda
Type of services: IFM
Head Count : 228
Location: Bangalore
Type of services: IFM
Head Count : 182
Location: Infosys Mysore
Type of services: Landscaping
Head Count : 245
Location: Pune
Type of services: Soft Services
Head Count : 263
Location: Bangalore
Type of services: IFM
Head Count : 47
Location: Bangalore & Chennai
Type of services: Soft Services
Head Count : 136

25. Departmental Highlights - Transition Team
Location: Bangalore – BDC 3 & 9
Type of services: Soft Services
Head Count : 180
Location: Mumbai
Type of services: Soft Services
Head Count : 110
Location: Delhi
Type of services: Housekeeping & Patient
care Services
Head Count : 98

26. Departmental Highlights – M&E Services
M & E SERVICES - BUSINESS OVERVIEW - Q1 2018
151 160 168 177 185 194
170 178
202
220 230
249
0
50
100
150
200
250
300
Apr-18 May-18 Jun-18 July 18 ( EST) Aug 18 ( EST) Sep 18 ( EST)
Goal Actual
KEY TRANSITIONS DONE
M & E SERVICES – GOLDEN CLIENTS
LnT Infotech – Chennai
Attra – Bangalore
24/7 – Bangalore
LnT KC – Vadodara
3DPL – Pune
Schneider ( IDEA) - Kerala
ITC – Trichy
DLF – Horizon
Aequs – Belagaum
Bangalore
24/7 – Bangalore
ExxonMobil
Wallmart
Seagate
Apotex
Delphi
Zuari
AISATS
Symantec
Chennai
LnT – Infotech
LnT – Technologies
Virtusa
Symantec
Flextronics
Pune
3DPLM
EMC2
Kerala
Schneider (Idea)
Mysore
LnT Technologies
JSS Hospital
Zuari Infra
Mangalore
Aspen
Mumbai
J W Marriott
Schneider Electric (SBI Life)
Novotel
Hyderabad
Aurigene
Schneider Electric
DRL- CPS
Chemo India
Delhi
DLF
Schneider
Gujarat
Gift City
LnT – KC – Vadodara

27. Departmental Highlights – Power BI
About POWER BI
Power BI is a collection of software services, apps, and connectors that
work together to turn your unrelated sources of data into coherent, visually
immersive, and interactive insights. The data can be a simple Excel
spreadsheet or a collection of cloud-based and on-premises hybrid data
warehouses.
Power BI is simple and fast – capable of creating quick insights from an Excel spreadsheet or
a local database.
The Parts of Power BI
Power BI consists of a Windows desktop application called Power BI Desktop, an online SaaS
(Software as a Service) service called the Power BI service, and mobile Power BI apps
available on Windows phones and tablets, as well as for iOS and Android devices. These three
elements – the Desktop, the service, and Mobile – are designed to let people create, share, and
consume business insights in the way that serves them, or their role, most effectively.
Features
1. Subscription to reports – automated mailers to inbox
2. Sharing and Collaboration
3. Live Dashboards and reports – provide views of business

28. Departmental Highlights – Power BI
4. Natural Language Query – naturally explore and ask questions
5. Automated insights – Discover insights in data automatically
6. Real Time – views of your business operations with support for streaming data
7. Mobile – Tablets – Native mobile Apps for iOS, Android and Windows devices
8. Integrated into your apps – integrate visualizations into your applications
9. Powerpoint – include live Power BI visuals in your presentations
1st Phase – automation of SSC related reports and MIS – 40 Nos
PHASES OF POWER BI IMPLEMENTATION

29. Departmental Highlights – Power BI
2nd Phase – 7FM report – SBU, Region and Pan India
3rd Phase – Other business reports, Management reports and Dashboards
TIPS ON POWER BI

30. Departmental Highlights – Quality Management
CSAT – WHAT’S NEW
CSAT – FEATURES CSAT – DEMONSTRATION
Category Based Site listing for CSAT –
A, B & C
Completed and Pending sites in task
bars for ease of reference
Auto calculation of CSAT Index
Notification on pending sites
Low CSAT score alerts to QA team
Dashboards
Trend Reports
•
•
•
•
•
•
•

31. Departmental Highlights – HR at Site
DTSS PARTNERING WITH TOURISM AND HOSPITALITY SKILL COUNCIL

32. Departmental Highlights – HR at Site
STAFF MOTIVATION & ENGAGEMENT

33. STAFF MOTIVATION & ENGAGEMENT
Departmental Highlights – HR at Site

34. Departmental Highlights – HR at Site
Team HR partnering with skilled Bharat mission
Team HR partnering with skilled Bharat mission & attending HOSPITALITY CXO MEET
Privileged & honoured to receive Major Placement Partners Award & sharing the below men-
tioned experience
1. Sharing best practices and experiences from the Industry
2. Identifying emerging trends and opportunities

35. Departmental Highlights – Back office HR
Back Office Initiatives
Facial attendance app
It is very heartening to see the complete adoption
of the new Facial Recognition Attendance System
with Keabis, which went live from February 2018.
The mobility APP has streamlined the way we
manage our attendance and leave systems, and
made the data for the payroll purposes very
simple and reliant.
Technology is increasingly becoming a huge
differentiator for DTSS, this is possible only
because each of you have adopted them whole
heartedly and made your effort count for the
organisation. Commitments are rewarded, pay day
for the back office colleagues is being advanced
to 2nd of the Month from June 2018.
Skip Meetings:
Feedback from the team is the most directional and meaningful information for any managers. Skip
feedback is a process wherein such feedbacks are collated through meaningful discussion and in a
professional manner to minimize biases and noise.
Skip Level Meetings can be a powerful tool to gather new insights and information. They can also
positively reinforce employee engagement by demonstrating to the team that their senior leaders are
listening to them and value their input.
NMA
New Manager Assessment is an intervention that we have initiated at DTSS as a best practice. NMA’s
are conducted for managers who have completed 6-8 months in their role as people managers. This is
typically done for a manager who joins us laterally, also done for people who take up a people role post
promotions. The objective of NMA is to check the alignment of the Manager with the team, culture
adaptation of the new manager, over all pulse of the team towards the new manager. This is an early
intervention to ensure that the new manager succeeds in his or her role.
HR & Training team Collaboration

36. List of Staff being Elevated
Congratulations to our staff who have moved up
the ladder in the Journey of Good to Great
SN Name Current Designation Department New Designation
1 Ravikumar V Deputy General Manager Operations General Manager
2 RAJA MOHAN Deputy General Manager M&E General Manager
3 Bibhu Prasad Sahu Deputy General Manager Credit Control General Manager
4 Adhnan Jit Singh Deputy General Manager Operations General Manager
5 MAHESH A Senior Manager Operations Assistant General Manager
6 Silambarasan R Senior Manager SSC-H2R Assistant General Manager
7 ASHMI JACINTHA A Senior Manager Operations Assistant General Manager
8 Sreenivas Reddy Senior Manager Credit Control Assistant General Manager
9 Thippesh Shivarudrappa Manager M&E Senior Manager
10 RAVI CHANDRAN .A Manager Operations Senior Manager
11 Yuva Raj C Manager Operations Senior Manager
12 PRABHAT KUMAR CHOUDHARY Manager Operations Senior Manager
13 Sweta Haldar Manager Operations Senior Manager
14 VIKRAM JANARDAN MANKAR Assistant Manager Operations Manager
15 Esakkimuthu Thevar Assistant Manager Credit Control Manager
16 Kathiresan.R Assistant Manager SSC - R2A Manager
17 RAVI PRAKASH B Deputy Manager SSC - SC Manager
18 Pranav Kumar Deputy Manager Training Manager
19 Abzal H Assistant Manager Human Resources Manager
20 Shiv Pratap Singh Deputy Manager Operations Manager
21 MOSES KIRAN KUMAR NAGA DASARI Assistant Manager Operations Manager
22 Vaishali J Suvarna Senior Executive Operations Assistant Manager
23 Prabhakaran S Senior Executive SSC-H2R Assistant Manager
24 DEEPAK KUMAR KUSHWAHA Senior Executive Operations Assistant Manager
25 Nirmal Kumar KL ARM Operations Assistant Manager
26 Umesh H R Sr ARM Operations Assistant Manager
27 NOORMOHAMED .A Sr ARM Operations Assistant Manager
28 Chandra Shekar CP ARM Operations Assistant Manager
29 Shashikant Baba Salve Sr ARM Operations Assistant Manager
30 Jaganath N Sr ARM Operations Assistant Manager
31 Surendra Mahadik ARM Operations Assistant Manager
32 JAGADISH BALKRISHNA JADHA ARM Operations Assistant Manager
33 SHILPI SINGH Jr.Executive Human Resources Executive
34 RAVINDRA R Jr Executive SSC-H2R Executive
35 Rajesh M Jr Executive SSC-H2R Executive
36 Bharath A Jr Executive SSC-H2R Executive
37 Nagaraja K J ARM Operations Senior ARM
38 Ramdas Babasaheb Wadekar ARM Operations Senior ARM
39 MD BURHAN ARJID UDDIN ARM Operations Senior ARM
40 BHARAT GULABCHAND GUPTA AARM Operations ARM
41 NAVYASHRI .R Executive Training Senior Executive
42 Afsar Uddin Ahmed Executive Documentation Senior Executive
43 PRIYA RANJAN KUMAR Executive Credit Control Senior Executive
44 Ragu D Executive SSC - O2C Senior Executive
45 Sushil Suresh Sonawane Executive Contract Management Senior Executive
46 RAJESH KOTIAN Executive Training Senior Executive
47 RAKSHITH
N
Executive SSC - SC Senior Executive
48 HALAPPA PUJERI Executive Quality Assurance Senior Executive
SERVE
TRANSFOR
M
D E LI G H T
SUSTAIN

37. Editor’s Note
Dear Readers,
We are glad to share the Departmental Highlights & Key Initiatives of our Company.
Special thanks to each one of you for contributing in our Journey of Growing Bigger &
Getting Better.
Together WE can, and WE will achieve our Dream.
Keep sharing your thoughts in making the letter more notable
Happy Reading !!
Pragati Bakshi
Pragati.bakshi@dtss.in
SUCCESSis the SUM of
SMALL
efforts,
REPEATED
DAY IN AND DAY OUT.