Personal Information
Sector
Technology / Software / Internet
Sitio web
www.cc-expertise.com/
Acerca de
CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs.
At CC-Expertise we understand that creating a successful contact centre is not just about maximising the technology to the fullest, but it is also about getting the best out of the agents and increasing productivity.
CC-Expertise is also a provider of contact centre solutions. We leverage our extended expertise in the conatct center arena in general and around Genesys product suite in particular and package our innovative ideas and concepts to help contact center users operate their platforms more efficiently.
Etiquetas
genesys
genesys contact centers
auditgen
contact center dashboard
contact center wallboard
contact center metrics
call center kpi
real-time
reporting
statistics
historical reports
real time
metrics
wallboard
slides
slidy
genesys pulse
genesys dashboard
call center wallboard
genesys reporting
dashboard
genesys configuration
genesys audit trail
audit trail
contact center
genesys contact center
genesys operations
audit genesys
genesys support
configuration audit
technical overview
genesys audit tool
monitoring genesys
genesys use cases
use cases
audit tool use cases
business overview
reference genesys configuration
genesys calling lists
genesys campaigns
genesys dns and places
genesys permissions
genesys transaction lists
routing parameters
transaction lists
genesys routing
genesys routing strategies
list option manager
contact centers
contact center skills
contact center operations
operational audit
genesys skill manager
genesys agent skills
agent skill manager
plan agent skills
schedule agent skills
genesys skills
genesys infomart
agent skills
genesys configuration scheduling
schedule agent skill changes
genesys bulk configuration
genesys bulk uploads
genesys license usage
genesys extension usage
genesys applications
genesys reports
genesys technical audit
rollback
genesys configuration audit
genesys rollback
track configuration changes
genesys audit tools
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