Leveraging automation in the business process has been the norm for many organizations all across the globe. Right from processing data to creating an automated workflow, enterprises today depend on automation technology to take care of their repetitive tasks or processes. As enterprises need to build strong relationships with customers, there is also a need to create better workplace experiences. That’s another strong reason that enterprises are embracing automation at a higher pace. But with the higher adoption of automation, there are a lot of assumptions are arising among industry leaders. Read this presentation by Uday Birajdar, CEO & Co-Founder at AutomationEdge to learn more.
3. Assumptions by organizations…
Automate small tasks and then think of scaling
RPA technology is sufficient
Analyst endorsement are sufficient to choose
technology
4. Why scale is important?
Not efficient
Not possible to achieve massive Digital Transformation goals
Causes departmental discord
Customer Experience impacted
Without scale…
6. Extensible Product Solutions and not just platform
How do we help achieve this scale?
Commitment to outcome
Automation solutions for
Digital Enterprise
Predictable cost aligned to
customer ROI
How do we help achieve this scale?
8. Hyperautomation
Ingestion
- Conversational
Platform
- Computer Vision
- Intelligent Document
Processing
Automation &
App Dev
- RPA
- No-code user
journey
development
Integration
- iPaaS and integration
platform
- Data integration
- Connectors
SolFlo
- Industry Vertical
Solutions
- IT Automation
Mining
- Task mining for IT
tickets data
- Task mining for
communication
data
API Cloud
- API cloud for BFSI
(Financial services)
- API cloud for Finance
Analytics
- Reports,
Dashboards
- ML Platform
9. API Cloud
for BFSI (Financial
Services)
Individual
Verification
APIs
Entity
Verification
APIs
Image and ID
Extraction
APIs
Recon APIs
Analytics
APIs
11. No Code User Journey Building
Launch
Launch process through any
customer interaction –
Scheduler, Automation,
Contact Center
Receive
Your Customer Receives a
Personalized link via SMS,
Email or Web
Fill
The customer fills the online
process with pre-filled data,
smart integrations, and
validation to make the
process seamless
Submit
The customer submits
data from any device
on Web or chat
channels like MS
Teams
Integrate and Automate
All the data in the process is
integrated back into the companies
system and achieve automation
end-to-end
1 2 3 4 5
12. Conversational AI
CogniBot
Conversational AI
Automation
Conversation
and Automated
Resolutions
ERP
CRM
Marketing
Automation
Tool
Messaging
Application
Vendor
Management
Portal
Finance &
Accounting
System
Business & IT Systems
Operations
Customer Delivery Report
Chat
Applications
Sales
Quote Generation, Order status
HR
How many leaves do I have left?
Finance
How do I file expense reports?
Support
Service Request Status
Service Ticket Resolution
Target Systems
18. Automation Solution Flows
• SolFlo is Point solution
Accelerator to save efforts of
deployment
SolFlo SolFlo+
• Outcome / Transaction based engagement
21. Thank You Scalability
Ease of deployment
Pricing flexibility
Timeliness & Support
Reviews
RPA IDP
AI
ITPA API No code
Automation Solutions for Digital Enterprise
Notas del editor
Processes Automationed : 250
RPA license Bots deployed : 1000
Intelligent document processing projects : 10
Digital experience to customers : 5 days to 5 minutes
Number of Hyperautomation engineerings simultaneously working. :100
One automated process helping number of employees : 1500
Chatbot servicing number of employees
AI helping in case ticket triage
Number of department automated
Number of tickets automated
Number of reports automated
Number of reconciltions done
Latge files processes with for excel
Dedup helped nymber of eyeballing
Collect examples from managers