This document outlines an assignment to analyze the dimensions of quality for a selected product or service. Students are asked to choose a product or service they are familiar with, study the eight dimensions of quality as they apply to that item, and submit a presentation sharing their analysis. The dimensions of quality include performance, features, conformance, reliability, experience, aesthetics, durability, and service. The assignment does not involve marks or credits, but is intended to help students better understand and apply quality concepts. Submissions are due by February 2nd and will be shared and discussed among course participants.

1. Assignment and Activity
1. Objective : To help you appreciate the various dimensions of quality
and relate it to your real life scenario.
2. This assignment involves you to select a product or service from your
existing industry or institution.
3. If you are a student or non-employed, then choose a product or
service that you understand very well or use very often.
4. Study that product or service and identify the eight dimensions of
quality for that product/service and write it down in the template as in
the following pages.
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2. Assignment and Activity
5. Be creative and add as much non-confidential information (Images,
etc) as you can. If you wish to compile your assignment as a video
instead of PPT that will be great too.
6. Submission Procedure :
1. Upload it as PPT or Video in any socially shareable sites such
as Slideshare/Youtube/Vimeo/Facebook.
2. Share the link in the Course Feed and request for views and
comments of co-learners
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3. Assignment and Activity
7. Grading and Evaluation:
1. Good News: This assignment does not involve any
credit/marks. But I would recommend you to attempt this
assignment to gain maximum from this course.
2. Evaluation is qualitative. You will learn when you create your
own and also when you review what others are sharing and
share your views in Course Feed discussions.
7. Submission Deadline: In order to keep the group together and we
will encourage to submit assignment before 2nd
Feb.
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4. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : _Ayan Deb_

5. Product or Service Selected : Tata Safari
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6. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Safari should increase speed from 0 to 100km/hr in 15
secs
Mileage : 13.2 kmpl
Convenient for drivers, Power steering, rear Ac vents,
Adjustable seats,central locking, airbags
Car matches manufacturer’s specifications. They
should pass all conformance tests.
There should be no need for repairs

7. Experience
Aesthetics
Dimensions of Quality
Durability
Service
7
Resistant to water and rust. Long life
There should be proper after sales
service.
It should be a top rated car
Exterior and interior design
should be better than
industry standard.