2. 8.3 INTERNET MARKET RESEARCH
Traditional marketing research
Consists
of focus groups, interviews, paper and
telephone surveys, questionnaires and secondary
research
Findings based on previously collected data
Online marketing research
Faster
option for finding and analyzing industry,
customer and competitor information
Provides relaxed and anonymous setting to hold
focus-group discussions and distribute questionnaires
3. 8.3 INTERNET MARKETING
RESEARCH
Segmentation
Can
be based on age, income, gender, culture and
common needs and wants
Demographics
Statistics
on human population, including age, sex,
marital status and income
Psychographics
Can
include family lifestyle, cultural differences and
values
Traditional focus groups can allow customers to
touch, smell and experience products or services
4. 8.3 INTERNET MARKETING
RESEARCH
Online focus groups
Online surveys
Conducted to allow current or potential consumers to
present their opinions about products, services or ideas
Comfortable setting for participants
Leader of the focus group cannot interpret a participant’s
body language as a form of communication
SurveySite
Conducted from Web site or through e-mail
InsightExpress.com, GoGlobal Technologies and
QuickTake
Test your site and marketing campaign on a smaller scale
with focus groups and trials
Data collected from a company’s Web site
5. 8.3 INTERNET MARKETING
RESEARCH
Evaluate campaign results
Measure costs and benefits of campaign
Helps
with development of a budget for marketing
activities
Identify growing and most profitable segments
Marketing-research firms
Forrester
Research, Adknowledge, Jupiter
Communications and Media Metrix
6.
7.
8.
9.
A proper online market research helps a business in the
following areas
Making advantageous marketing decisions in order to quickly align with market
patterns in terms of users’ demands, habits and target audience.
Surviving the competition by knowing the activities and patterns of competitors in
market. Analyzing the target audience and their product /services helps a business to
take practical actions to attract the audience towards their brand.
Deciding the target market, before any launch of a new product it is desired to approach
the concerned or target population first. Online market research helps to figure out the
target population in order to achieve the high conversion rate of prospects to the
customer.
Maximize profits with online research by gathering reviews of a product. This helps a
business to attain the value of product in terms of money, which customers are ready to
pay, and interestingly, it could be far higher than the current price.
10. advantages of online market research
Precision: Results approximation errors are usually low in online
market research over conventional research because of digital
computation of data and research patterns.
Cross border activity: International census and research data about a
product or service can be gathered in order to study the impact and
performance, overseas. It can provide a hint about the habits and
responses of population to a particular product in a large area.
Fast: Data analysis and data collection can be easy and fast using
online market research. Storage and retrieval of digital data gives a
pace to the process of
13. Other disadvantage is the cash on delivery system, since it doesn’t guarantee
the 100% purchase of the product. This is also the case of thousands of users
that dedicate themselves to daily mock big companies by ordering on the
internet using false identities.