1. HOW DO WE
ENGAGE & ALIGN
Understand what is
happening in the
workplace.
How is the current
change management
program proceeding?
What are my co-
workers doing?
HOW DO WE
FIND & RE-USE
INFORMATION?
Find information
that has been
shared within the
organization.
I need to find the
Financial report.
I need to find
information about a
previous project.
HOW DO WE
FIND PEOPLE &
EXPERTISE?
Find people and
subject matter
experts.
I need to find and
contact Mark Lockhart
I need to find someone
who knows PowerPivot.
HOW DO WE
SHARE
INFORMATION?
Share information
with one or more
people.
I need to share project
status with project
stakeholders.
HOW DO WE
COMMUNICATE?
Exchange
information with
one or more
people
I need to inform a
colleague about the
status of my work.
HOW DO WE
COLLABORATE &
NETWORK?
Create
information and
knowledge with
other people.
It would be good if I
knew some people in
the other teams.
HOW DO WE
MEET &
COORDINATE?
Interact with other
people at a specific
time and place or
align activities
between two or
more people
I need to meet with my
team members to
discuss how to address
a problem.
14 FUNDAMENTAL QUESTIONS ANY DIGITAL WORKPLACE
HOW DO WE GET
OUR PEOPLE
WORKING
ANYTIME /
ANYPLACE?
Mobile, mobile
mobile.
Can I work as easily at
home and on the road
as at my desk?
HOW DO WE
GOVERN OUR
DECISION
MAKING
PROCESS?
How do we make
decisions about
what to do next
What is next – upgrade
our search engine or
new enterprise social
deployment.
HOW DO WE
CAPTURE AND
REUSE
KNOWLEDGE?
It is not enough
to create
knowledge, it
needs to be
stored and
available for the
rest of the
company
What is been done by
engineering for this
project?.
HOW DO WE
DRIVE
CONTINUOUS
FLOW OF
INNOVATION?
New ideas to
existing and
potential
problems.
Open innovation with a
structured process for
making it all real.
HOW DO WE
MEASURE
SUCCESS AND
FAILURE?
A culture of
measurement and
KPI’s
How are we doing as a
company on the metrics
that matter?
HOW DO WE
DERIVE INSIGHT
AND ACTION
FROM DATA?
Data is the new
oil. How do we
drive capture and
drive insight from
our data
How can we leverage
what our customers are
saying to drive product
innovation?
HOW DO WE
DRIVE
CORPORATE
CHANGE?
Business is moving
at a blistering pace,
how do we keep
pace
How does the company
take changing tactics
and approaches and
turn them into
processes and tactics.
7 KEY QUESTIONS
FOR THE COMPANY
TO BE SUCCESSFUL.
7 KEY QUESTIONS
FOR YOUR USERS
TO BE SUCCESSFUL.