Customer Case Study: Banyan Hills Technologies (Banyan) and Franchise Entertainment Group (FEG) have a strong, solid partnership. We’ve been together since the start. Banyan set up a DVD rental kiosk solution for deployment within Australia and customized the solution for their market, integrated new EMV-compliant hardware and gateway for payments, set up the supporting infrastructure, and trained the FEG team on how to run a kiosk-based solution. Today our IoT platform Canopy, is the backbone of their business enabling FEG to monitor, manage and operate their entire network of rental kiosks. 

1. CUSTOMER STORY
Franchise
Entertainment
Group

2. &
CUSTOMER
STORY
That’s business at its best.
AND
Enabling a multichannel strategy with an online and DVD rental kiosk solution

3. Executive Summary
The Problem
FEG engaged with Banyan as a trusted
partner and work began immediately
for setting up the existing solution for
deployment within Australia.
Banyan Hills Technologies (Banyan) and Franchise Entertainment Group (FEG) have a strong, solid partnership. We’ve been
together since the start of Banyan. We set up a DVD rental kiosk solution for deployment within Australia and customized the
solution for their market, integrated new EMV-compliant hardware and gateway for payments, set up the supporting
infrastructure, and trained the FEG team on how to run a kiosk-based solution. Today our IoT platform CanopyTM, is the backbone
of their business enabling FEG to monitor, manage and operate their entire network of rental kiosks.
FEG operated a set of franchised, movie rental brick-and-mortar stores. They realized that
the future of movie renting in Australia would quickly follow the shift happening in the
United States, moving away from brick-and-mortar to the kiosk-based business model.
After acquiring a set of surplus kiosks in the United States after the RedBox buyout of NCR’s
Blockbuster Express unit, the FEG team needed to engage with an organization that could
deploy, manage, monitor, and operate the necessary software and infrastructure required
to deploy such a solution.
How we helped
Scale and Maintenance:
We continue to own the
development, operations, and
support functions for the
organization as the aggressive kiosk
roll-out progresses.
Payment Processing:
Banyan led the team through PCI
compliance certification, cloud
enablement, and web/mobile
platform development for
reserving online.
Consolidation and Optimization
We put two very disparate sets of
kiosk hardware onto one software
solution that operates both the kiosk
user experience and the back-office
functions.

4. The Results
Scale and Maintenance:
FEG’s technology and organization is able to
maintain business continuity while supporting
the rapid roll-out of the kiosks across the region.
Banyan will continue to help scale the
deployment, and maintain high-levels
availability for ongoing growth.
Payment Processing:
FEG’s payment processing solution is fully
compliant with PCI standards and the team has
been trained on processes that will enable them
to support evolving requirements to maintain
their certification. Additionally, they have a
complete multichannel strategy that enables
customers to reserve movies online or from their
mobile device.
Consolidation and Optimization.
FEG was able to reduce labor costs for
supporting the solution and service their
franchisees more consistently through the
consolidation onto a software solution that
operates the kiosk user experience and the
back-office functions.
IT infrastructure
costs saving
Reduction in
service calls
15%
Labor
costs saving
Satisfied
PCI & EMV
3X
Kiosk expansion
(Software & Hardware)
Per Machine / Per Year
Inventory fraud
costs reduction 30%
through real-time
visibility capabilities and
RFID tags for inventory

5. ENHANCED KIOSK MONITORING
CAPABILITIES
With Canopy, FEG can manage their kiosks, customers, inventory, and
transactions through a personalized online portal. Canopy provides reporting for
corporate and franchisee personnel. FEG can remotely monitor and manage their
fleet of kiosks to detect hardware, software or network failures and resolved
issues to prevent revenue decline and maintain customer satisfaction. Canopy
allows operators to run remote software updates on the kiosks to ensure the
fleet is always up to date and consistent with the latest versions of code.
Multi-tenant(partner) web-based portal
Rich device instrumentation (Leaf) and
monitoring and real-time reporting
Inventory management
Marketing and promotions
Reporting and analytics
Software distribution

6. Canopy’s edge agent, Leaf, handles device-level integration with
the cloud. Leaf solves difficult problems of software provisioning,
secure messaging, data synchronization and unreliable networks.
Transaction management
Incident management
Customer management
Inventory management
Analytic tools
Secure data storage
+
Leaf
Powered by Canopy
All essential business services
run in the cloud
How Canopy Works
WITH A VENDING KIOSK
Movie
Rental
Kiosks
1,000

7. Future Plans
Next up
Canopy will continue to serve as the primary IoT platform for the FEG to help monitor, manage and monetize their network of
kiosks. New features like an integrated incident management solution for all customer, partner and kiosk issues that arise will
provide full visibility into any issues that are being tracked for the network of kiosks in one central location.
Future Plans
FEG will be able to leverage Canopy’s expanding feature set including
predictive analytics. This will allow them to diagnose and investigate the
possibility of a failure before it occurs and take proactive measures to
remedy the situation. Other features like, campaign management will
allow them to target their customer base with relevant marketing
material, advertising and promotions utilizing the secondary display on
the kiosk to drive new revenue and increase customer loyalty.

8. Check us out at
Follow us on
www.banyanhills.com
Learn More…