12 Steps to Engage Visitors and Get More Leads with Your Website
1. Your Website Is Not About YOU! 12 Steps to Engage Your Visitors and Get More Leads and Sales from Your Site
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9. TIP: We make choices based on emotions and justify them with "facts." Telling a good story builds an emotional connection with visitors. We look to other people "like us" to decide how to act.
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11. TIP: Showing food , implying sex , and invoking fear or loss gets attention. Giving something away creates a sense of connection. Invoking scarcity makes things seem more desirable.
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13. TIP: Describe the features of your product or service but remember, the benefits make the sale . Focus on the benefits by helping the prospect visualize how much better their life will be!
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15. TIP: Read your copy out loud. If you can’t get through it, neither can your visitors. And remember to use the magic word-- YOU.
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19. TIP: If you squint at your page the call-to-action should be obvious. If it isn’t, it’s too small or it needs more contrast.
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21. TIP: Conduct an annual site review . Remove out-dated content and add new, relevant, keyword-rich pages. Make sure your forms are working properly.
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25. TIP: You can't possibly be objective about your own site. Any visitor testing is better than no visitor testing. When in doubt, get an objective, professional site evaluation.
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Notas del editor
There are a lot of small business owners who aren’t ready to invest in a custom-designed website and hundreds of do-it-yourself site creation tools all claiming to meet their needs. Some are easier than others, but none of them helps you develop a strategic vision for your site. Of course you don’t need to be an expert to just dive in and start creating your site. But taking the time to think before you build can make the difference between “yeah, we’ve got a site” and “every day our site helps our business grow.” Even many professionally-designed sites aren’t built from a strategic perspective that’s the key to success. What is this strategy? It’s not about gimmicks or buzzwords or flashing graphics. It’s about understanding who visits your site, why they’re coming, and what they’d consider to be a good experience. It’s about placing visitors’ needs and goals front and center. It doesn’t matter if you’re selling products or services, an established business or a start-up, part of a team or a solo entrepreneur. If you get only one thing from this book it should be this: Your website is NOT about you, it’s about your visitors.
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).
1. Think Like Your Visitors Do Forget everything you know about your business. Put yourself in the place of somebody who comes to your website for the first time. What motivates your visitors? What problems are they trying to solve? What needs are they hoping to meet? The purpose of your site is to solve their problems and meet their needs. You website is not about you, it is about them! Five Questions Everybody Asks on the Web 1. Do I get what this site is about? 2. Am I in the right place? 3. Is this site credible? 4. Do I know what I can do here? 5. Can I click on something that will lead me to my goal? All this leads up to the BIG DECISION: Will I click on something or hit the BACK button? It may be over in a fraction of a second. But if they stick around long enough to get to question #5, you have an opportunity to start building a relationship. TIP: Next time you visit a new site take a moment to become aware of your own behavior. Note how long it takes you to get to question #5 (if you even get that far).