Slides for a Webinar that Steve Burge of Tillamook did talking about how Tillamook, a cooperative, made up of over 150 dairies, took on a process mapping effort to turn 100 years of “tribal knowledge” into documented processes.

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6. Executive Sponsorship
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Processes Identified, Documented, Optimized and Shared
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8. 00. High Level Process Map
01. Define
(75)
02. Manage
03. Forecast /
04.
05.
Inventory / 06. Order to 07. Support &
Customer Manufacture
Strategy Plan Distribution / Cash Services
Relationships Products
Logistics
Inventory
Define Customer Forecast Procure Order 7.1. Quality
Finished
Strategic Plan Planning Sales Milk Products
Management Assurance
Plan /
Brand Receive Sell Liquid
Marketing Schedule 7.2. HR
Management
Production Milk By-products
Geographic
Forecast Milk Procure Fulfill 7.3. Finance
Market
Development
Supply to Pay Order
Manufacture Accounts
7.4. IT
Cheese/Whey Receivable
Manufacture Resolve 7.9. WWTP -
Ice Cream Deductions Tillamook
Age 7.5.
Cheese Engineering
7.6.
Package
Regulatory
Cheese Compliance
7.7. Visitor's
Center

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