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Managing people

  1. Managing People ARE YOU A MANAGER OR A LEADER?
  2. Managing People DEFINITION MANAGERS LEADERS Monitor People Inspire Their Team Suffer Over Failures Learn From Them Manage The Present Focus On The Future Enforce Rules Promote Values Get Through The Day No Title Necessary Re-active Proactive
  3. Managing People Definition: Skills used to achieve success with people or The ability to help people and companies surpass themselves (Easier to observe than explain)
  5. Managing People Could you still achieve good results With your team if you did not have your Title or the power to hire and fire?
  6. Self Belief
  7. Managing People Self mastery • Total self belief • Clearly defined values • Positive mental attitude • Self discipline • Credibility • Continual learning
  8. Managing People Before you manage others you have to manage yourself
  9. Time Management
  10. Time Management Do you say these statements to yourself: • If only there were more hours in the day • It’s quicker to do the job myself • I don’t know where the day has gone • If only there were not so many interruptions, I could cope • If I want a job done properly I do it myself
  11. Time Management Your Colleagues will be saying these things about you: • I never know what’s happening or what to do • I can’t ever find him/her • He/she never has time to talk about things properly • He/she says they will do things then cancels at the last minute • You can’t rely on him/her • He/she is always late
  12. Time Management Define the purpose of your company
  13. Time Management 2. Your Purpose is to assist the company in hitting their targets
  14. Time Management Prioritising • Active tasks - Important (your purpose) • Re-active tasks - Everything else that hits your desk
  15. Time Management It’s easier to be busy than to get things done.
  16. Time Management Focus Focus Focus Focus
  17. Work styles Psycho- Geometric’s
  18. Choose a shape
  19. Motivation
  20. What motivates you? Why do you get out of bed in the morning ?
  21. Key Motivators • Job satisfaction • Security • Salary - Incentives • Achievement - Recognition • Status • Prospects for advancement • Responsibility
  22. Management styles
  23. Managing People Four main styles TELL SELL CONSULT JOIN
  24. Managing People TELL Manager makes a decision, tells team what to do. They conform to the decision ADVANTAGES Good if manager has total commitment and respect. Also is the fastest system of management DISADVANTAGES Ignores the ideas of the team, demotivates and can stop development. Can lead to management by fear
  25. Managing People SELL Manager makes a decision, then sells the idea to them persuasively. Gives them all the benefits. ADVANTAGES Overcomes resistance to decisions, flatters people. We like to be sold to. DISADVANTAGES Ignores ideas of team, could be seen as manipulative or perceived as dishonest.
  26. Managing People CONSULT Manager makes a provisional decision, presents decision to team. This can then be modified or changed. ADVANTAGES By listening to teams ideas, decision may be modified for the better. DISADVANTAGES Managers can find it difficult to be neutral, may then resort to “SELL” Decisions may
  27. Managing People JOIN Manager makes no decision, manager chairs decision meeting. Joint decision is reached. ADVANTAGES Encourages free flow of ideas, team is therefore committed. Good motivating tool. DISADVANTAGES Leadership skills may be questioned, and teams resistance may be strong. May cost respect and takes
  28. Managing People SUMMARY • Leadership requires skill • Ability to adapt to different situations • Ability to use more than one style • Knowing when to take command
  29. Delegation Skills
  30. Delegation Skills Delegation is not ABDICATION
  31. Delegation Skills The Process 1. What can I delegate 2. To whom can I delegate 3. How do I delegate 4. How do I train 5. How do I control 6. Tell everyone concerned 7. How do I evaluate the results 8. Finally
  32. Delegation Skills What can I delegate? Make a list of all the jobs you do. How do you complete these tasks, i.e. Time spent. Do any of these tasks belong to anybody else? How much is routine and time consuming? Which tasks could be delegated? Remember to list the jobs you ENJOY as well as the ones you DON’T!
  33. Delegation Skills To whom can I delegate? Who would like to do some of your work? Do they have the time to take on more? Do they have the ability or skills to do the job? Do you enough about your staff to decide?
  34. Delegation Skills How do I Delegate? Explain the reason why you are delegating. Explain why they were chosen to do the task. Explain the objectives of the job and the limits -of the authority. Discuss training needs with your subordinate -and how they will be achieved.
  35. Delegation Skills How do I train? It must be systematic. Draw up and agree a training plan. Make sure the training is thorough, complete -and effective. (But not pressurised)
  36. Delegation Skills How do I control? Monitor progress. Be available to answer questions. Don’t check everything but keep in touch. Give guidance and advice where necessary.
  37. Delegation Skills Make sure everybody is informed Tell everybody concerned about the delegation. Make sure everything to do with the job goes -directly to your subordinate.
  38. Delegation Skills How do I evaluate the results? Is the job being performed satisfactorily? If so, give praise. If not, find out why and take necessary action -to rectify, i.e. further training, more time. Has a better way of doing the job evolved?
  39. Delegation Skills Finally Can I now delegate any more tasks? How much time have I saved? HOW ARE YOU GOING TO USE THAT TIME MORE EFFECTIVELY?
  40. Delegation Skills Things to remember • Think very carefully about which jobs to delegate. • Remember to include jobs that you enjoy, -it probably means that your subordinate will enjoy them to. • If you get it wrong it will not be taken seriously next time. • Finally observe from a distance.
  41. Summary
  42. Managing People • MANAGERS • Deal with people where they are • LEADERS • Take people to where they need to be!
  43. LEADERSHIP SKILLS Managing People Definition of a Professional • Someone who does their best even when they don`t feel like it • Do one tough challenging task per day • Do one fun task every day
  44. Managing People To be successful in your business you must be a student of your business
  45. Managing People Differences between efficiency and effectiveness • EFFICIENCY is doing the job right • EFFECTIVENESS is doing the right job
  46. Managing People SUMMARY • Designing a blueprint for the future • The future belongs to the people who see opportunities before they become obvious “If you see a bandwagon it is to late”
  47. Action Plan